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OBJECTIVE

Talented and motivated IT professional with over 10 years of experience in a fast paced environment. Seeking a position as a systems engineer to further my development and expand upon the knowledge I currently possess.

Experience

Quicken Loans & Rock Central
April 2018Present

Escalation Support Technician, Desktop Technical Support Specialist

Responsibilities include supporting Systems Engineering teams by providing in-depth troubleshooting for various systems including Windows, Mac OS, Exchange, Microsoft Teams, Active Directory, SCCM and Jamf. Handle the creation, editing and access for Exchange mailboxes, distribution lists, DFS folders, Zoom licensing and Active Directory groups, while providing excellent customer service and queue management for internal team members.

APPLE, INC
Nov 2011Present

Genius, Family Room Specialist, Specialist, Trainer, Mentor

Responsibilities include strengthening customer's trust and relationship with Apple and their products, using my expert knowledge and resources to provide expert and swift resolutions to Genius Bar reservations, troubleshooting and repairing Mac and Apple mobile devices in a timely manner, developing training programs for new genii, educating my team members about new and upcoming technical knowledge while providing consistent feedback and mentorship to improve both my team and my performance in my role. 

TARGET
Nov 2010Oct 2011

Sales Floor Team Member

Responsibilities included maintaining proper brand and merchandise image, setting up signage, advertising and endcaps, assisting cashiers, electronics sales and support, while providing fast, fun and friendly customer service. Assisted in the training of new hires on how to build up and teardown advertising and signage, maintain proper brand image, and use of technical equipment.

E-PRODIRECT, LLC
Jul 2007Jun 2010

Sales and Marketing Operations Coordinator

Responsibilities included content creation and formatting of email marketing brochures, launching client brochures via email service system, compiling sales figures for COO and CVO, maintaining database of professional meeting planners, managing shipment of marketing materials and tradeshow booth, generating sales leads, and fielding phone calls for prospective clients.

944 MAGAZINE
May 2006Apr 2007

Event Marketing Assistant

Responsibilities included procuring event sponsors and partnerships, generating event budgets, creating press releases, event blurbs and marketing flyers, overseeing the execution of successful events, managing travel itineraries for event entertainment, scouting and securing locations of event sites, coordinating with sponsors to ensure proper advertising and signage at events, and implementing web, radio and guerilla advertising campaigns.

EDUCATION

UNLV
SEPT 2002DEC 2006

B.S.B.A. Marketing & B.A. English

Magna Cum Laude

Skills

ACMT certified, ACiT certified, Microsoft Office Suite, iWork, iLife, Jamf Pro, Powershell, Bash, Active Directory, SCCM, HTML, CSS, PC Construction, SalesForce, Event Planning, Event Fundraising, Written Communication