Download PDF

Summary

Throughout my 15 years of experience in healthcare operations, I have been focused on building relationships and instilling a sense of accountability with team members.  I understand the importance of relationships and knowing the audience in which you are speaking.  True leadership with a emphasis and benching and growing people is critical.  I believe key performance indicators with clear control plans are essential to an effective business strategy.  

Work experience

2016-012017

Director of Practice Operations- Pediatric Division Lead- Primary Care

Medisync-PriMed, Cincinnati, Dayton, Ohio

Oversight of multi-site physicians group for best practice and process improvement  Developed Clinically Integrated Network with Providence Medical Group to establish markeplace influence and negotiate value payer contracts  Member of Dayton Children's Clinically Integrated Network-Finance and Contracting Committee to review and establish financial foundation and payer contracting strategy  Developed and Implemented leadership development training through the Advisory Board for Operations Managers and Physicians  Developed and Produced Press Ganey analytics tool for operational improvement on office staff quality, access, and physician communication  Developed scorecard metrics and parameters to influence payer contracts  Developed centralized triage process and procedure to improve workflow and patient satisfaction     Determined role of community health worker to assist care coordination for chronic conditions

2015-022016-01

Vice President of Operations- Home Health Care

Bridge Home Care Partners- Orange County, California

Developed playbook for intake processes for efficiency in scheduling patients timely  Improved referrals and enhanced business growth through communication and relationships with c-suite hospital administration  Improved employee culture with opportunities and autonomy to create solutions for problem workflows  Engaged in regular meetings with Saddleback Health System c-suite for financial growth and opportunity in the market  Presented  quarterly financial presentations to the board of directors of hospital governance to identify growth and strategy.  Improved admission rates by > 10% and reduced employee turnover to < 10%.

2013-092015-02

Area Operations Director- Urgent Care

Concentra-Urgent Care and Occupational Medicine, Cincinnati, Indianapolis, Columbus

 Benched and mentored next level successor     Change staffing patterns based on efficiencies and FTE management reports       Enhanced business growth through IMPACT plan development       Drive specialist opportunity at all centers with addition of 2 new specialists   Introduced physical medicine and rehabilitation into site practice

2011-092013-09

Executive Director/Marketing Coordinator- In-patient Rehabilitation

Kindred Healthcare-RehabCare Division, Cincinnati, Ohio

Operations of two separate rehab units and 22 beds Manage and drive marketing efforts      Develop Strategic Initiatives to meet and exceed budgetary expectations       Review P&L to assure budget exceeded Increase in CMI from 1.12 to 1.24     Increased ADC over budget 8% growth YTD with volume initiatives and marketing strategy    Submitted IRF-PAI for Medicare reimbursement and signed attestation

2007-072011-09

Operations Consultant-Clinical Specialist- Long-term Care/ SNF

Saber Healthcare Group, Cincinnati, Ohio

Multi-site management Hiring of therapy staff including Director of Therapy(DOR) Orientation and training of DOR     Oversight of PPS management     Start-up of new computer and billing system M.D.S 3.0 training      Establishment of prn staff Review of profit and loss financials Growth of revenue by efficient management     Collaborated with Administrator to meet goals     Denial management including re-determination, re-consideration, and administrative law judge hearings with> 90% success rate

20052007

Operations Manager- Long-term Care/SNF

Concept Rehab Inc , Dayton, Ohio

Multi-site management      Financial planning and assessment Performed annual reviews     Clinical education for student affiliations      Caseload development education PPS/MDS education     All staff orientation

20032005

Area Manager of Operations- Long-term Care/SNF

The Nursing Home Group-Rehabilitation Services, Cincinnati, Ohio

 Multi-site management of 30+ facilities     Educated teams on PPS Reviewed monthly revenue with Regional Director of Operations     Mentored Managers Oriented new staff     Organized monthly manager meetings     Performed facility audits Increased regional Part B caseload Increased monthly efficiency Recruitment and retention of employees

19961996

Intern

White House
Intern, Washington, D.C.
20002001

Paulson Rehabilitation Star Performer

Hinsdale Hospital
19992016

Advanced Credentialed Clinical Instructor/ Credentialed Clinical Instructor

APTA
2014present

Certified Wound Specialist

American Academy of Wound Management

Education

19931996

Bachelor's of Science

Auburn University

Exercise Science

19971999

Master's of Physical Therapy

Andrews University

Physical Therapy