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Education

Colorado technical university

1/21

I am 44 years old and a father of 6.. I am in my 4th year for my bachelor of science for project management.  After completion of my degree I plan to move on to a doctorate in business management.

19981998

GED

Work experience

KIPPnc

9/1/22Current

Facility maintenance manager

  • Maintain a high standard of facilities excellence inside and outside of buildings and grounds, including identifying problem areas, addressing emergencies as they arise, and proactively problem-solving with key leadership members.

  • Ensure day-to-day facilities maintenance issues and emergencies are addressed quickly and effectively

  • Ensure preventative maintenance schedules are followed to ensure proactive identification of problem areas as well as regular maintenance needs

  • Regularly conduct facilities walkthroughs and outline action steps to address issues

  • Ensure facilities safety plans are executed, including maintaining regular fire and building safety inspections, all doors and windows are operations, all equipment outlined in the safety plan is available, etc.

  • Oversee compliance with fire and facility safety regulations and conduct semi-monthly fire inspection walkthroughs

  • Oversee the systems and processes of addressing facility-related issues,  including maintaining a facilities incident log to keep track of major incidents

  • Oversee and actively manage the Facilities and Asset Management System, including work orders/tickets and assign to other Facilities Staff or contractors as appropriate. 

  • Complete staff work orders and follow up with staff directly to ensure work is completed to satisfaction.

  • Manage facilities staff to a high standard of excellence (the number of direct reports differs per campus)

  • Coordinate and contract with outside facilities vendors as needed

  • Assess and address impact on campus after inclement weather events such as snow, flooding, etc. ( e.g. salting sidewalks and entrances to ensure safety for staff return).  

  • Partner with Day Custodians, Evening Custodial Manager, and/or third party evening cleaning vendor to ensure the facility’s cleanliness and safety is maintained, establishing communication mechanisms with the custodial team so there is unity and joint-problem-solving across teams.

  • Partner with statewide and operations staff on facilities expectations and execution

  • Submit facilities parts orders 

  • Request supplies for custodial team (primary point of contact or backup, depending on campus)

  • Maintain strong communication and relationships with schools and operations departments, including the School Nutrition, Transportation, and School-based Teams.

  • Oversee special maintenance projects, including summer facilities projects and capital projects.

  • Coordinate set up and clean up of equipment and furniture for special events and assemblies when needed

  • Serve as point of contact for school security alarm system (false alarms, repairs, etc.), including maintaining keyfobs, troubleshooting alarm issues, etc.

  • Perform other duties and special projects as required and assigned, as well as attend and assist in school evens as needed.

  • Ensure that the school is prepared for emergencies by training staff, planning, and prevention

  • Leads monthly team meetings

  • Meets regularly with direct reports

  • Sets the tone for excellent customer service

  • Immediately addresses any purposeful damage to facilities

Holiday Express

02/201711/2022

Facility engineer

Adhere to all Sops, ensure all safety equipment is up to standard for customer safety. Manage construction crew during remodel operate telescoping forklifts and heavy equipment. Use heavy equipment to unload trucks ,  maneuver material in Supply yard and to deliver supplies  to different floors  without damaging property. Organize Supply yard for materials as needed for the job. Maintain maintenance of all rooms for customer satisfaction, maintain maintenance on boiler units, HVAC units and pools. Train maintenance personnel for 5 local hotels under the same ownership.

Food Lion

Oct. 2012Nov. 2017

Grocery Manager

Assist the Store Manager and Assistant Store Manager to see that Food Lion customer service standards are met, and that policies, standards and security measures are followed. Responsible for maintaining standards according to the Grocery Standard Practice Manual, maximizing sales through excellent customer service and minimizing shrink through proper utilization of standard practices. Serve as a role model for customer service and other vital behaviors and instill this value in all associates. Manage store Grocery Department. Directly responsible for supervision of Head Grocery Associates and Grocery Associates within store (Grocery Stock Crew). Manage operation of assigned store and is responsible for providing direction and instruction to all store associates in the absence of the Store Manager, Assistant Store Manager, or Customer Service Sales Manager. Responsible for all grocery orders and is the primary display builder when executing merchandising in the store each week. Complies with all Food Lion directives, policies, and procedures (understands and supports Standard Practice in all departments). Engage and interact with customers to create a positive shopping experience. Maintain an evaluation program for Grocery Associates, which includes productivity measurements. Train and supervise all associates in the Grocery Department. Responsible for understanding and completing all Average Cost Inventory System (ACIS) functions as they pertain to his/her department. Maintain proper product level and inventory control of grocery shelves and back room to include proper ordering and rotation. Keep the grocery shelves and back room clean and organized. Is the primary order writer for the grocery department and warehouse bread. Is responsible for building end caps and proper maintenance of these throughout ad period. Adhere to all company guidelines, policies and standard practices.

Walmart

April 2005July 2012

ZMS Zone Merchandise Supervisor

Drive sales and provide excellent customer service. Oversee productivity and scheduling for more than 8 employees in each of 6 departments. Design floor plans for merchandise layouts and action ally for back stock relief. Change displays for sales and ads. Control inventory and freight flow by projecting sales for departments. Assist in the operation of multiple departments, execute seasonal sets, oversees execution of merchandising plans, participate in hiring, recruiting, training, coaching and evaluation of associates, assist management with the supervision of associates, maintain responsibility in accordance with company policies and procedures, provide direction and guidance to associates on customer service approaches and techniques, provide customer service.

Coastal Installation Services CIS

May 2000june 2006

Lead Foreman

Raised sales by over 100,000 in the first year. Managed more than 4 jobs sites with 15 employees each. Oversee materials ordering and delivery, met with current clients to discuss possible changes to floor plans. Met with clients to place bids on future jobs. Insure productivity time is met. Oversee productivity and payroll. Also responsible for ordering and operating forklifts, telescoping forklift and other heavy equipment on a daily basis.

Summary

Accomplished Sales and Customer Service Specialist experienced in turning excellent service and sales strategies into bottom-line results in customer loyalty and increased profitability. Solid background in providing outstanding service, building customer relationships and exceeding sales expectations. Proven success in generating store revenue and collaborating with team members on improving efficiencies. Exemplary leadership ability with a drive to motivate and assist others while maintaining organizational objectives. Strong team leadership and committed to excellence through producing positive results and customer satisfaction. Self-motivated, punctual and reliable, and passionate about building lasting business partnerships and consistently exceeding expectations. Expertise in retail, Inventory management and customer service.

Qualifications

  • Customer Service                  
  • Conflict/Complaint Resolution    
  • Problem solving
  • Team player 
  • Attention to detail 
  • Team Development & Training
  • Sales & Margin Improvement
  • Retail Operations Management 
  • Merchandising & Warehouse Operations
  • Cost-Reduction Strategies
  • Customer Focused Leadership
  • Forklift and heavy equipment operator

Volunteer Experience & Professional Affiliations

Habitat for Humanity