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Technical Skills

Low/No Code and Process Automation Architect

Extensive experience in building extensive developer and data capabilities that accelerate product delivery, lower operational management costs, and reduce process management overhead for the enterprise.

Developer Tool Design

Creating software tools and applications that help developers create, test, and deploy software more efficiently. Designing user interfaces, creating libraries or frameworks, or developing automation tools.

IaC Cloud Development

Fullstack IaC Development using AWS CDK with C#, TypeScript, Js, and/or Python utilizing various technologies including APIGateway, Lambda, Cognito, S3, StepFunctions, EventBridge, SNS, SQS, and more.

Enterprise Architecture Design

Design and definition of cloud and mx compositions to deliver simple, secure, well-architected capabilities for the enterprise.

Framework Development

Development of libraries and services using various frontend and backend frameworks used to reduce overhead in development and speed delivery of applications to market.

Test Strategy Development

Defining the overall approach and plan for testing the functionality and quality of a product or system. Identifying the types of testing to be performed, determining the resources and personnel needed, and establishing processes and standards for testing and reporting results.

Work Experience

2022Present

Product Manager (Contract)

Capital One

Successfully led the launch of a new major card experience for existing and new Capital One customers.
Developed and prioritized MVP and post-MVP roadmaps for a cloud-native product driven by data insights provided by our data pipeline.
Oversaw the delivery of a Digital Card Experience built on AWS Services, Angular, EC2, Lambda, and API Gateway, integrated into existing OSS/BSS API to support entitlements and business rules management.
Created and implemented a comprehensive testing strategy to ensure the stability and robustness of the product.
Contributed to the Culture Team for Premium Card, driving innovation and empowering self-organizing teams.
Managed a team of developers and other technical professionals to successfully deliver this project.

20222022

Sr Technical Product Manager (Contract)

Carrier

Developed and delivered a migration strategy and prioritized the legacy capabilities to be migrated to a new AWS Cloud Native PaaS, resulting in the delivery of a laQ management and monitoring solution internationally.
Designed a multi-account cloud enabler that supports internal business and development initiatives, using an IaC strategy and AWS CDK to deploy a global IoT Telemetry Monitoring and Alarming solution consisting of Neptune, GraphQL Super/Subgraph, Kinesis, Lambda, API Gateway, DynamoDB, and AWS IoT Core.
Supported business development activities for residential, commercial, and connected cold-chain product lines.
Delivered a design and prototype for a new system to support low-code BI management, eventing, telemetry, IoT, and edge management and connectivity.

2021 2022

Sr Product Manager

TheGuarantors

Served as the Market and Product Requirements Owner for the value stream.
Successfully delivered a modernized and measured Renters Insurance program with co-branded B2B2C experiences.
Oversaw the weekly delivery of value-added, rigorously prioritized features.
Redesigned the product funnel to support cross-functional planning and effortless execution delivery.

20192021

Lead Development Product Owner

USAA

• Led the Bank organizational transformation and sunsetting of the Managed Trust business that including the replacement and integration of a new investment advisor, retention, process, controls, and migration of accounts to Schwab
• Delivered product owner with MRD and PRD training and organizational redesign to support compliance efforts and consistent value creation
• Co-authored a design of a closing automation program that would allow scaling development resources and reduce risk to delivery
• Spearheaded Product training to upskill POs to a modern and multi-disciplinary approach to product management

• Delivered compliant well-designed and documented experience updates and functional enhancements across Deposits, Payments, Servicing, Trust, AML, and Wires
• Partnered with process excellence to organize control identification processes as well as process analysis within a modern agile pipeline

20162019

Assoc. Director - Product Management & Development

AT&T

• Built and led a diverse set of high-performing product, engineering, and production teams delivering unique application experiences across 8 content and entertainment verticals
• Delivered #1 results in the US for PPV and improved VOD penetration
• Brokered cross-functional streamlined application ideation, development, deployment, and management processes significantly reducing overhead and time to market

20082016

Applications Engineering Manager

AT&T

• Led development and product strategy for applications
• Introduced Agile to AT&T U-verse Lightspeed project and new ideation processes to support the continual evolution of omnichannel application experiences
• Reduced development costs by 20%+ by enabling developers with low-code capabilities
• Awarded multiple method-of-use patents focused on streamlined application management, content management, and data management content-rich applications

20062008

Lead Applications Developer

AT&T

• Chief Architect of our Applications Development toolkit and platform.
• Development lead for U-verse Applications

• Developed 20+ application and created the award-winning Multiview for U-verse
• Custom built Javascript and .NET Libraries for rapid development and deployment

20052006

Lead Programmer Analyst

Omnitec Solutions

• Redesigned the services architecture for AFPIMS, a content management system for the United States Airforce maintaining over 4000 individual sites
• Significantly reduced migration time from 3 weeks to less-than 1 week per site with a desktop application developed with the .NET Framework and C#
• Developed a help desk architecture with ASP.NET Webservices, Mobile Java J2ME applications, ASP.NET, Windows services and notification applications for each team member and help desk administrator. The system will reduce help desk resolutions while retaining better tracking information for tickets

20042005

Sr. Programmer Analyst

PCI Educational Publishing

• Migrated consumer and B2B web experience to more modern stack
• Chief integrator for Great Plains enhancements for capabilities to support the sales and fulfilment
• Delivered a modern intranet and user management system including many product management and customer service tracking and reporting applications as well as developing a product information management system to tie into our e-commerce web experience and product listings
• Analyze web statistics information and create reports based on our web traffic
• Built a customer service survey management system that ties to demographic data sources into reporting
• Managed the repository of code and assets of current website and future web development projects

Education

20122013

Master of Business Administration (MBA)

University of the Incarnate Word

Summa Cum Laude with Distinction

20072012

Bachelors of Science

University of the Incarnate Word

Summa Cum Laude with Distinction

Dual Concentration in Business Management and Information Systems Management

Patents

Passions

• Making Halloween costumes with my kids

Mental Health

• Dancing

• All Things Music