Jeffrey Thompson

• Serve as the first point of contact for clients, answering incoming calls and providing prompt and accurate assistance in a fast-paced environment.
• Make quick and informed decisions to address client inquiries and concerns, ensuring a high level of customer satisfaction.
• Update client records in real-time to reflect communication and progress on their files, maintaining accurate and up-to-date information.
• Foster and maintain strong client relationships by providing guidance, information, and support throughout the duration of their files.
• Collaborate with the sales team to provide direct support, assisting with client onboarding and resolving any potential issues related to gathering required documentation.
• Demonstrate excellent organizational skills, effectively managing multiple client files simultaneously and ensuring timely follow-up and resolution.
• Communicate clearly and effectively with clients, using non-technical language to ensure understanding and avoid industry-specific jargon.
• Conduct thorough and detailed documentation, ensuring accuracy and completeness of client records and maintaining a professional and error-free presentation.

• Maintained quality control by efficiently cleaning dishes and utensils, allowing other team members to focus on providing exceptional customer service.
• Ensured the quality of baked potatoes and cheesy biscuits through precise measurements, temperature control, and attractive presentation.
• Collaborated closely with teammates during closing time, ensuring a smooth and efficient operation and enabling everyone to finish work earlier.
• Demonstrated strong attention to detail and adherence to food safety standards in all aspects of dishwashing and baking responsibilities.
• Actively contributed to a positive team environment, fostering effective communication and cooperation among colleagues.
• Consistently met high standards of cleanliness and organization in the dishwashing area and bakery, ensuring a safe and hygienic work environment.
• Adapted quickly to changing priorities and demands, effectively multitasking between dishwashing and baking duties as needed.
• Proactively sought opportunities to learn and improve skills, actively participating in training sessions and seeking feedback from supervisors.

• Filed warranty claims manually on a daily basis, ensuring accurate and timely submission to manufacturers, resulting in efficient reimbursement processes.
• Managed a portfolio of 162 vendors, meticulously following specific instructions for claim filing, minimizing errors and maximizing claim acceptance rates.
• Utilized Rental Man software to perform claim maintenance, recording all necessary information and updates for easy tracking and resolution.
• Facilitated communication between branches and suppliers, ensuring smooth coordination and prompt reimbursement of warranty claims.
• Conducted thorough research and maintained detailed records of claims older than fifteen days, providing valuable insights for weekly claim aging and controller spreadsheets.
• Assisted team members as needed, demonstrating a collaborative and supportive approach to achieving departmental goals.
• Maintained clear and concise documentation of all warranty-related activities, ensuring accuracy and ease of reference for future audits or inquiries.
• Diligently proofread all communications and documentation, ensuring accuracy and professionalism in all interactions.

• Administered all warranty claims, retail invoices, and invoice queries, ensuring accurate and timely processing and resolution.
• Maintained a comprehensive tracking system for warranty claims, parts, and vendor recovery, improving efficiency and reducing errors.
• Developed and implemented standardized reporting procedures, providing clear and concise information on warranty activities to management.
• Resolved customer complaints and inquiries promptly and professionally, ensuring high levels of customer satisfaction.
• Assisted the warranty department with various duties as required, demonstrating flexibility and a willingness to contribute to team success.
• Maintained consistent and clear communication with internal and external stakeholders, avoiding industry-specific jargon for better understanding.
• Conducted regular audits to ensure compliance with warranty policies and procedures, identifying areas for improvement and implementing corrective actions.
• Diligently proofread all documentation and reports, ensuring accuracy and professionalism in all communications.

• Oversaw the efficient processing of warranty claims for customers and multiple dealership locations, ensuring timely reimbursement and resolution of disputes.
• Acted as a key liaison between customers and vendors, effectively managing relationships and facilitating the recovery of warranty dollars.
• Negotiated disputed claims, utilizing strong communication and problem-solving skills to reach mutually beneficial resolutions.
• Accurately coded and reconciled variances on credit memos, maintaining meticulous attention to detail and ensuring accurate financial reporting.
• Implemented a comprehensive tracking and reporting system for warranty claims, providing valuable insights and facilitating data-driven decision making.
• Maintained clear and concise documentation of all warranty-related activities, ensuring transparency and ease of knowledge transfer.
• Consistently met or exceeded performance targets, demonstrating a strong work ethic and commitment to delivering high-quality results.
• Diligently proofread all documentation and reports, ensuring accuracy and professionalism in all communications.

• Executed a wide range of repairs on light, medium, and heavy-duty vehicles, ensuring adherence to manufacturers' specifications and guidelines.
• Earned certifications from Cummins Engines, Freightliner, and Western Star chassis, demonstrating expertise and proficiency in diesel engine maintenance and repair.
• Conducted both standard and warranty repairs, consistently delivering high-quality workmanship and customer satisfaction.
• Collaborated with team members to diagnose and troubleshoot complex mechanical issues, implementing effective solutions to minimize downtime and maximize vehicle performance.
• Maintained accurate records of repairs and services performed, ensuring compliance with industry standards and regulations.
• Actively participated in ongoing training and professional development programs, staying updated with the latest advancements in diesel technology and repair techniques.
• Utilized specialized tools and equipment to perform repairs efficiently and effectively, minimizing costs and maximizing productivity.
• Demonstrated strong attention to detail and adherence to safety protocols, ensuring a safe working environment for both myself and colleagues.

cum laude