Storage Advisor
- Supported Netbackup, StorageCraft, TSM, on multiple accounts across enterprise environment.
- Supported 2nd Backup and Restore Management Services and Product support for several backup solutions
- Worked Remedy/OPAS for 10 plus years and now working SOM for recording ticket resolutions.
- Performed day to day Incident, Request, Change and Problem Management for 8 different Customer Accounts
- Participate in 7X24X365 On-Call rotation
- Assisted with all backup solutions upgrades to Linux, Windows and Netbackup Appliances
- Worked with Service Management for ticket resolution to maintain SLA agreement.
- Participated in Customer Disaster Recovery exercises
- Setup and managed Tape Rotation with Iron Mountain