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Calvin Piggie

Information Technology Professional

    Work experience

    NTT Data Services

    Storage Advisor

    • Supported Netbackup, StorageCraft, TSM, on multiple accounts across enterprise environment.
    • Supported 2nd Backup and Restore Management Services and Product support for several backup solutions
    • Worked Remedy/OPAS for 10 plus years and now working SOM for recording ticket resolutions.
    • Performed day to day Incident, Request, Change and Problem Management for 8 different Customer Accounts
    • Participate in 7X24X365 On-Call rotation
    • Assisted with all backup solutions upgrades to Linux, Windows and Netbackup Appliances
    • Worked with Service Management for ticket resolution to maintain SLA agreement.
    • Participated in Customer Disaster Recovery exercises
    • Setup and managed Tape Rotation with Iron Mountain
    Dell Services
    20052016

    Storage Analyst

    • Obtained C6 Interim Government Clearance with Department of Education for last 10 years
    • Supported Tivoli Storage Management Backup solution
    • Assisted with the Transition of DOE from Netbackup to Tivoli backup storage solution.
    • Supported Tivoli on a day to day basic adding and removing TSM nodes.
    • Used Remedy/OPAS for ticket resolution, also successfully completed Change Management for accounts.
    • Participate in 7X24X365 On-Call rotation
    PerotSystems
    20042005

    Systems Integration Analyst

    • Supported the Standardization Team in support of transitioning of accounts, Example the TRIAD account consisted of 53 sites with Perot Systems Infrastructures.
    • Responded to Tickets using the Remedy/OPAS Tool.
    • Created and modified Standard Operating Procedures and Work Instruction in preparation for account go-live date.
    • Supported Go-live startups for accounts for transitioning to Steady State.
    • Recorded Best Practices and uploaded all documentation to Share Site.
    • Performed all other tasks delegated to me.
    • Participate in 7X24X365 On-Call rotation
    PerotSystems
    20032004

    Helpdesk Specialist

    • Supported the Standardization Team in support of transitioning of accounts, Example the TRIAD account consisted of 53 sites with Perot Systems Infrastructures.
    • Responded to Tickets using the Remedy/OPAS Tool.
    • Created and modified Standard Operating Procedures and Work Instruction in preparation for account go-live date.
    • Supported Go-live startups for accounts for transitioning to Steady State.
    • Recorded Best Practices and uploaded all documentation to Share Site.
    • Performed all other tasks delegated to me.
    Affiliated Computer Services (ACS)
    20002003

    Data Printer Specialist

    • Supported the Standardization Team in support of transitioning of accounts, Example the TRIAD account consisted of 53 sites with Perot Systems Infrastructures.
    • Responded to Tickets using the Remedy/OPAS Tool.
    • Created and modified Standard Operating Procedures and Work Instruction in preparation for account go-live date.
    • Supported Go-live startups for accounts for transitioning to Steady State.
    • Recorded Best Practices and uploaded all documentation to Share Site.
    • Performed all other tasks delegated to me.
    Texas Instruments Inc
    19952000

    UNIX/PC System Admin

    • Position consisted of three major areas, Help Desk Analysis, configuration and Deployments.
    • Provided break/fix support for desktop and laptop PC’s for TI internal and external users. Install and troubleshot Hardware and Software as required.
    • Performed first call resolution of TI internal customers, PC and UNIX.
    • Configured and deployed workstations, PC’s and laptops, performed backup and restoration of user data. Installed and supported networked printers, joined systems to the domain.
    • Performed account management, asset management and performed all other duties related to PC and UNIX support.
    Texas Instruments
    19782000

    Held the following Positions at TI

    • 1990 – 1995 Manpower Based At Texas Instruments
    • 1988 – 1990 Lab Test Technician Defense Systems & Electronics (DSEG)
    • 1987 – 1988 Environmental Test Tech (DSEG)
    • 1985 – 1987 TOW II Test Technician (DSEG)
    • 1980 – 1985 QC Engineering Tech Consumer Electronics Group
    • 06-12-78 – 1980 TS&R Technician Consumer Electronics Group

    Education

    Stuttgart High School

    General Diploma

    General high school curriculum

    Arkansas College of Technology

    Associate of Science in Electronics Technology

    Completed the AA degree and went to work for Texas Instruments.

    Wayland Baptist University

    Bachelor of Science in Education

    Earn that degree while working at Texas Instruments.

    Skills

    AWS Essentials, AWS Cloud Practitioner 2018, Introduction Linux, VERITAS- Netbackup Appliances, Information Technology Infrastructure Library (ITIL V3), Dell-EMC Data Domain, VERITAS- Netbackup, Tivoli Storage Manager (TSM), Remedy Ticket System, and Service Now Ticketing System

    Skill that I have experienced or currently classes that I am taking.