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Carlos Murillo

I am a successful leader with 20+ years of experience, responsible for 10.8 million in inventory for multiple fortune 500 locations in the United States. I have an extensive portfolio of transforming retail operations and team building while PRIORITIZING the customer & business objectives. I have a passion for leading teams to surpass their operational goals while investing in their personal & professional growth.

AAA
2018Present

Operations Supervisor - Redding, Ca

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Implemented more efficient inventory process to cut costs, pilot branch for new operational procedures

Lumber Liquidators
20172018

Assistant Manager- Redding, Ca

  • Customer Service
  • Optimizing profits by controlling costs.
  • Monitor retail operating costs, budgets and resources
  • Track the progress of weekly, monthly, quarterly and annual objectives
  • Assisting the Store Manager  in organizing, planning and implementing strategy
Verizon Wireless
2010-052017-06

Operations Manager- Redding, Ca

  • Transformed store operational procedures
  • Lead District RSS (Retail Solutions Specialist) for Pacific/Northern California 
  • Project managed RSS roll out between 3 locations
  • IT Payment Kiosks Deployment
  • Lead a successful RSS team of 4 between 2 locations
Circuit City
2008-122009-03

General Manager- Elk Grove, Ca

  • Guided Team Members of 100 Store Associates Between 2 locations
  • Oversee Daily Operations 
  • Oversee key hiring & talent development 
  • Report to my direct leadership key results
  • Insure creation and implantation of strategy to help grow business 
Circuit City
2008-082008-12

Operations Manager- Sacramento, Ca

  • Improving operational management systems, processes and best practices
  • Recruit, train, supervise and appraise human resources
  • Ensure that all workings are in a correct, cost effective and efficient manner in alignment with companies mission statement
  • Improve operational systems, processes, it  and best practices that guarantee organizational well-being, plan inventory and ensure warehouse efficiency

Education

Illustration, Shasta College
19971999

Education

General Education, Enterprise High School
19931997

Diploma