Carlos M. Rivera, PMP, ITIL
- Council Bluffs, IA
- +1(484)631-8709
- CarlosRiveraPMP@gMail.com
Results-driven IT professional with 17+ years of experience on IT Service Management and 3 years leading software development projects in an Agile environment. Managed and operated complex IT environments using ITIL and Lean principles, always delivering superb customer service and ensuring IT value recognition. Consistently delivered critical external customer projects on time with zero defects by focusing on proper requirements and stakeholder management. Fostered effective team communications by handling problems and issues directly.
Project Management Professional (PMP), PMI, 2008
ITIL Foundation, AXELOS, 2014
Business Business Resilience Manager (CBRM), BCCCI, 2012 (IT Disaster Recovery Planning)
Master Certified Novell Engineer; Internet Business Strategist, Novell Inc., 1998
Project Management Methodologies (Waterfall and Agile), IT Service Management, Disaster Recovery, SLA management, Change Management, Backlog Management, Service Delivery, Quality Assurance, Continuous Improvement, Kaizen, Lean, Spanish.
JIRA, Confluence wiki, Microsoft Project, Office, Visio. Mind Mapping tools, HP Quality Center, Primavera P6.