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CAROLINA NOVAIS BASILE

Logistic and Supply Chain Managent and Customer Success Specialist with a great passion for challenges and becoming an expert in any activity I undertake to perform! Attention to detail and ability to quickly learn new processes. Experience in Process Improvement, PDCA cycle, detection of procedural gaps in clients and opportunities to increase profitability. Leadership and team training, conflict management, problem solving, supply chain management, structuring and implementation of projects, SOP design and implementation of processes in client risk management and cost optimization. Extensive experience in international import and export logistics, customs clearance management, international freight forwarding and international purchasing routines, supplier management (SLAS and KPIs).

Work Experience

DUX Logística Ltda, São Paulo, BR
Apr 2024 Oct 2024

Operations Manager

  • Oversight of service delivery for aerospace sector clients, ensuring timely responses and efficient solutions for AOG (Aircraft on Ground) cargo operations.
  • Management of Operations and Customs Clearance teams, promoting operational excellence through strategic leadership and direction.
  • Development and implementation of training programs focused on updates to Customs Legislation and market trends, enhancing team expertise and compliance capabilities.
  • Execution of process improvements aligned with AEO certification standards, streamlining logistics procedures across multimodal transport systems.
  • Coordination of shipments and project schedules, monitoring progress, addressing delays, and implementing corrective actions to minimize supply chain disruptions.
  • Procurement of logistics services, development of supplier relationships, and resolution of customer inquiries while ensuring strict adherence to customs regulations and international legislation.
Delphi Fretes, Guarulhos, BR
Feb 2022Jan 2024

Operations Manager

  • Management of operational teams across all offices in Brazil, encompassing both remote and on-site coordination.
  • Oversight of service delivery to sensitive clients in the Health Care segment, focusing on urgent shipments, high-value-added cargo, and temperature-controlled logistics.
  • Leadership in ERP management system implementation for Foreign Trade operations;
  • Served as Key User to ensure successful adoption and functionality.
  • Coordination of purchasing logistics services, ensuring cost-effective solutions tailored to business needs.
  • Development and management of supplier relationships to enhance service quality and reliability.
  • Assurance of compliance with operational standards while optimizing processes for efficiency in a highly regulated industry.
Armholding, Guarulhos, BR
Aug 2021Jan 2022

Projects and New Business Supervisor

  • Supervision of projects and new business development, with a focus on cross-docking, fulfillment processes, and GRU Express operations.
  • Contribution to the design and implementation of the Warehouse Management System (WMS) in collaboration with the IT team to enhance operational efficiency.
  • Oversight of project schedules and cost management to ensure timely and budget-compliant execution.
  • Design and optimization of existing operational processes to improve performance and reduce inefficiencies.
  • Coordination of documentary logistics operations near Guarulhos Airport, ensuring compliance with regulatory requirements.
  • Application of 3PL and 4PL concepts for effective supply chain management for key customers, alongside initiatives to retain new clients.
Van Pasta, São Paulo, BR
Jul 2019Sep 2020

Administrative and Project Manager

  • Led project management activities from requirements definition and scope surveying to the establishment of a new business venture in the Food and Beverages sector.
  • Oversaw administrative management functions, including supply chain operations, financial oversight, and implementation of marketing strategies on social media platforms.
  • Delivered exceptional service through direct customer interactions, ensuring client satisfaction and fostering long-term relationships.
  • Implemented and maintained quality control processes based on guidelines provided by good practices manuals, enhancing operational efficiency and product standards.
  • Coordinated multidisciplinary team efforts to align project goals with organizational objectives, ensuring timely delivery within defined scopes.
  • Conducted continuous evaluation and optimization of business processes to support growth in the competitive Food and Beverages industry.
OIA GLOBAL, São Paulo, BR
2016-112019-09

Operations Manager

  • Supervision of all activities in the Freight Forwarder segment, ensuring compliance with local legislation and consistently surpassing customer expectations.
  • Coordination of team operations through training initiatives, tactical task distribution, and process mapping to improve operational efficiency.
  • Negotiation and contracting with suppliers to establish cost-efficient service agreements and optimize operational resources.
  • Management of service quality by monitoring SLA metrics, identifying performance gaps, and implementing corrective actions to maintain high standards.
  • Preparation of operational reports and KPI analysis; oversight of financial closures in partnership with internal teams and external stakeholders.
  • Oversight of logistics procedures across various transportation modes while ensuring adherence to customs regulations, international legislation, and profitability goals established by headquarters.
InterCement, São Paulo, BR
Mar 2013Oct 2015

Buyer / Supply Chain Manager

  • Facilitated interdepartmental integration through information alignment and coordination of diverse project execution work fronts.
  • Developed and managed procurement and service contracts in collaboration with the Legal Department, Engineering team, and Project Managers.
  • Conducted national and international negotiations for Greenfield, Brownfield, and MRO projects, emphasizing cost efficiency, quality standards, deadlines, and budget compliance.
  • Oversaw import and export operations, including HTS Code classification and support for specialized Customs procedures such as Temporary Admission and Ex-Tariffs.
  • Prepared cost analyses and acquisition feasibility studies to guide strategic decision-making processes.
  • Monitored performance metrics (KPIs), ensured seamless operational interface with storage providers, Customs clearance teams, insurance providers, and transportation services across all modalities; controlled cash flow updates while managing CAPEX and OPEX budgets.
MAERSK, São Paulo, BR
Oct 2010Aug 2011

Coordenadora de Sales Support

Expeditors International, São Paulo, BR
Jun 2008Oct 2010

Import and export Analyst and Local Account Managment - LAM

Hotel Monreale Resort, Poços de Caldas, BR
Mar 2000Oct 2003

Commercial Coordinator

Education

PUCRS - Pontifícia Universidade Católica do Rio Grande do Sul
Feb 2019Mai 2020

Postgraduate, Authorial Gastronomy and Cooking, Food, Nutrition and Health •

Universidade Presbiteriana Mackenzie
Jan 2015Dec 2016

Postgraduate, Project Management

Universidade São Judas Tadeu
Feb 2009Dec 2012

Bachelor, Business with specialization in Foreign Trade

Languages

Portuguese

Native

English

Advanced

Spanish

Intermediary

Skills

• Agile Management 2.0 – Mind Master (in progress); 

• Training on the leadership triad and performance evaluation -  Erica Belon Academy;

• Lean Management and Leadership – Leanstart;

 •VBA and Power BI – Hashtag Training;

• IATA - AIR TRANSPORTATION OF DANGEROUS GOODS - Crossracer Training Academy;

• Workshop on Conflict Mediation and Feedback;

• Training on Anti-Rebating, Compliance and Accountability;

• Internal Auditor in Quality Management and 5S System – Q&P;

• Foreign Trade Analyst, Logistics Chain Management, Training on Tax Classification of Goods and Fines for Incorrect Classification – Customs;

• Operational and ERP systems: Skychart, CargoWise, SAP, Microsiga, Protheus (TOTVS), Lotus Notes, CRM and WMS MS Project and Microsoft Office ;

 • Forklift Operator