Casey Monroe

Developed the strategy for the launch of the Meta Horizon Creators Program forums, opening a brand new channel for engagement with Meta creators.
Developed and launched the strategy for the refresh of the Meta HorizonOS Developer Forums, revitalizing a a decade-old community with expanded support.
Implemented a social support strategy for HorizonOS developers, reducing response times by 85% and increasing CSAT by 40%.

Developed and implemented the community strategy for Intel's Client Computing Group, orchestrating its adoption by 4 global teams.
Created and managed the Reddit AI Community Outreach Program for the Intel brand, increasing platform visibility by 46% within one quarter.
Within Intel's Community Center of Excellence, maintained a 98% satisfaction rate, 80% adoption rate for solutions delivered, and saved partners 35% in budget quarter over quarter.
Co-authored the 2024 Intel Global Community Strategy and the Intel Global Community Management Playbook, enterprise-level resources and guides for Intel's 100+ community practitioners.

Performed strategic audits focusing on community strategies, providing risk assessment and proposing solutions to address concerns and issues.
As the co-founder of Pixels Bar & Game Lounge, organized monthly live concerts and esports events for gamers in the Austin, TX area.
As the Senior Community Engagement and Strategy lead at the Cardano Foundation, spearheaded a 3rd-party relations program (with zero budget) which became the Foundation's primary source of clicks. Additionally, facilitated over 3000 signups for an online course aimed at network operators and managed a team of 7 technical community managers globally.
As the Senior Community Manager, led a team of 14 community specialists and developed training programs for Spiceworks employees.

Designed and operated a prestige invitation-only community for hydrogen fuel cell vehicle owners with more than 3000 members.
Offered customer support and concierge services for customers and fuel cell enthusiasts.
Provided team with customer insights, improvement recommendations and roadmap guidance based on customer feedback.

I take people who don't like you, and I make them like you.