Casey Monroe

Launched Phase 2 of the Google Search Priority User Program, doubling the scope of the current program and increasing engagement 20x
Planned and executed a custom community content plan for Google I/O, creating 9 unique videos and remotely managing an on-site interview team.

Developed GTM strategy for the Meta Horizon Creators Program forums, launching a brand new channel for engagement with Meta creators.
Created GTM strategy for the Meta HorizonOS Developer Forums, revitalizing a decade-old community and increasing CSAT by 40%.
Implemented a social support strategy for HorizonOS developers, reducing response times by 85%.

Developed and implemented the community strategy for Intel's Client Computing Group, orchestrating cross-functional adoption by 4 global teams.
Created and managed the Reddit AI Community Outreach Program for the Intel brand, increasing platform visibility by 46% within one quarter.
Within Intel's Community Center of Excellence, maintained a 98% satisfaction rate, 80% adoption rate for solutions delivered, and saved partners 35% in budget quarter over quarter.
Co-authored the 2024 Intel Global Community Strategy and the Intel Global Community Management Playbook, enterprise-level resources and guides for Intel's 100+ community practitioners.

Performed strategic audits focusing on community strategies, providing risk assessment and proposing solutions to address concerns and issues.
As the Senior Community Engagement and Strategy Lead at the Cardano Foundation, created a 3rd party relations program which leveraged external partnerships to become the #1 source of web traffic, on a $0 budget. Additionally, facilitated over 3000 signups for an online course aimed at network operators and managed a team of 7 technical community managers globally.
As the co-founder of Pixels Bar & Game Lounge, organized monthly live concerts and esports events for gamers in the Austin, TX area.
As the Senior Community Manager, managed a team of 14 community specialists and developed training programs for Spiceworks employees.

Launched a prestige invitation-only community for hydrogen fuel cell vehicle owners and grew it to more than 3000 members.
Synthesized customer insights into a new community roadmap, driving a strategic shift from a campaign-based program to an evergreen source of value for the brand.

I turn users into superusers.