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Work experience

Beneficial Bank
2008-052020-01

Bank Card Research Clerk

Bank Card Research Clerk-1818 Market St, PA

Ensuring that the bank remains compliant with Regulation E policies by processing Check Card Claims
filed by customers, reviewing the dispute and completing the investigation on of these claims within the 2
business days. 10 business days al Regulation E.

I am tasked to investigating and process claims of a larger volume and that require detailed review, such as ATM Fraud, disputes from new customers, and suspicious claim filings.

Balancing General Ledgers used in our department daily.

Processing and issuing Cash Back and Gift Cards to customer's who have taken advantage of, and
redeemed their BankThanks points acquired from their check card usage.

Review and processing of forms submitted to our department, such as Check Card Maintenance, 
HSA card applications

Updating the Centrix program with credits and debits that we receive from Visa in our chargeback
submissions.

Assisted as backup for CAF File processing and AP Reject Processing.

Communicating with customer's and employee's to assist in Check Card, Gift Card, BankThanks Points,
and other Card Services related issues.

In my history with this department, I have also assisted in creating correspondence to be sent to customer, and
procedures that have been, and are still in use.

Beneficial Bank
2007-102008-05

Cust Contact Spec

Cust Contact Spec-Philadelphia, PA Responding to all customer and branch inquiries and issues regarding Beneficial's products and services. Assisting in solving problems and recommending products, programs, and service.

Beneficial Bank
2003-122007-10

Teller

Teller-Philadelphia, PA

Main duties include daily interactions with customers depositing, withdrawing or transferring funds; cashing checks; balancing cash drawer twice daily; answering telephones; customer service.  I was also required to sell services of the bank, such as checking accounts, savings accounts, Certificates of Deposit, etc.  I also assisted in opening accounts for customers, and ordering cash replenishment and shipping excess cash and selling the MAC and coin machines daily.

Education

City Center Academy Preparatory School

High School Graduate