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John Johnson

Chief Executive Officer


Products & Services – Customer Experience – Medical Devices & Imaging
Executive Leader for Operations, R&D, Commercialization, Customer Service, & Sales

Seasoned executive with a solid reputation for achieving corporate growth objectives through providing strategic direction, diverse perspectives and positive leadership. Increases organizational efficiencies and improves sustainable revenue while reducing costs. Proven operations strategist with a track record in leading complex improvement initiatives and applying solid technical, research and analytical abilities.

 Core Competencies

  • Technology Innovation
  • Market Share Leadership
  • Margin Expansion
  • Customer & Brand Loyalty
  • Operations Management
  • Quality Assurance
  • M&A Due Diligence
  • Marketing Tactics
  • Interpersonal Communication
  • Partial Fluency: Italian/German
  • Commercial Execution
  • Budgeting & Forecasting
  • P&L Management
  • Global Business Development
  • Strategic Planning & Analysis

Work experience

Oct 2012Present

Senior Vice President, Innovation & Operations


Hired in October 2012; received two promotions leading to current SVP role within a two-year time frame. Drive organizational transformation of Retina and Glaucoma business with expanding focus across multiple functions, leading a team of 300+ direct reports in locations throughout China, India, Germany and the US.

  • Drove changes in organizational structure and leadership to improve SW release cycles by more than 2x following organization assessment of the R&D and Marketing
  • Identified and secured key future OCT technology through negotiations for exclusive license that will result in product cost reduction of 50% with increased product performance
  • Sought out opportunities to reduce operational capacity without impacting customer satisfaction leading to a reduction of manufacturing expenses by over 15%

Divisional/Senior Vice President, Operations & Global Customer Services


Effectively fuelled service improvements that significantly impacted quality and customer satisfaction. Supervised 600 direct and 200+ indirect reports in 20 countries in the area of Equipment Operations, including operations in California, New Mexico, Ireland and Puerto Rico. Saw more than a $150M annual budget with full-service business accountability. Tripled revenue at AMO through acquisitions and organic growth. Served as Executive Sponsor to $200M Global Refractive Franchise business.

  • Co-founded Reliability Steering Team; brought together cross-functional executive leaders to evaluate current state of business and develop a plan to integrate reliability into the design process
  • Realized cost advantages by porting ISS software platform into AMO infrastructure; built overall strategy based on reputation for problem solving, R&D and industry expertise
  • Capitalized on R&D knowledge to secure patents as inventor/co-inventor for Medical Product Management Methods, Medical Data Tracking, Analysis, and Aggregation System
  • Led continuous Improvement and Lean deployments, with later CPI adoption across all AMO products; yielded a 32%+ cut in gross inventory to $42M, a 27% rise in spare parts inventory turns, and a doubling in Repair Center monthly output
  • Oversaw a total system performance charter with a $150M budget and P&L authority
  • Created a divisional Continuous Product Improvement process
  • Reduced pre-operative errors within the phacoemulsification unit and led a R&D revamp
  • Saw $2M in Annual Purchase Price Variance savings from supplier collaboration
  • Achieved a ~12% cut in laser product labor hours by utilizing a Lean approach in equipment operations
  • Worked in a Chief Architect capacity for a single-platform global services operation completed in 30 months for all AMO businesses; resulted in a 70% Net Promoter Score and service-level improvement
  • Provided coaching in the development of a new CAPA and FDA site readiness process to improve site and global performance; completed several FDA inspections without observations

President, Integrated Surgical Solutions (ISS) Subsidiary


Drove operational and service improvements of significant impact to quality and customer satisfaction, with 600 direct and 200+ indirect reports in 20 countries across the areas of Equipment Operations, Manufacturing, Logistics, Engineering, Quality and Materials.

  • Co-founded Reliability Steering Team across all AMO product lines; brought together cross-functional executives to evaluate current state and develop plan to make the design process a more reliable one
  • Phased a division-wide Business Excellence deployment

Vice President, Global Customer Support


Sought during post-VISX, Inc. merger period to take instrumental turnaround role in company integration, assessment of AMO Customer Support practices, leadership team evaluation, and planning global services platform. Directed 150+ employees and $17M annual budget. Planned/built support for Global Customer Services Vision, Mission, and Strategy, influencing CEO/CFO on changes required for repeatable customer experience. Conferred with technical teams on SAP Customer Support integration for global operations.

  • Instituted new approach hailed for effectiveness; interviewed customers, patients, colleagues and field service engineers to launch “Voice of the Customer” project
  • Designed/implemented surgical center and supported Lean Consumption mapping initiatives
  • Set stage for growth; developed a ground-up service operation key to Advanced Medical Optics’ eventual #1 market share position for refractive product line
  • Addressed call center issues in California, Ireland and Japan, as well as solutions to help deal with the manual Field Operations’ lack of global service infrastructure

Earlier Experience

  • Vice President–Worldwide Service, Nuclear Medicine Division, Siemens Medical, 2001 – 2005
  • Global Program Manager, Germany – Special Assignment, Siemens Medical, 2000 – 2002
  • Vice President–Worldwide Service, Nuclear Medicine Division, Siemens Medical, 1998 – 2001
  • Project/Group Manager – Research & Development Group, Siemens Medical Solutions, 1995 – 1998


BACHELOR OF SCIENCE, Mechanical Engineering, Bradley University


CERTIFICATE, Business Management, MIT Sloan School of Business

Additional Leadership Development: Building, Leading, and Sustaining the Innovative Organization

Reinventing Your Business Strategy | Understanding and Solving Complex Business Problems