Chad Greenslade, PMP, SSM, CSM, ITIL v3, PRINCE2

Client-billable executive leadership role accountable for delivery excellence, account growth, and strategic outcomes across a portfolio of enterprise clients generating $3M–$5M in annual revenue. Served as a trusted advisor to C-suite and senior technology leaders, directing complex Microsoft-based transformation programs spanning Azure, M365, D365, Data & AI, ERP/CRM, infrastructure, and application modernization. Owned end-to-end account strategy including technical roadmaps, SOW development, resource and capacity planning, financial oversight, and KPI-driven performance management. Led multi-program portfolios delivered through scoped, subscription, and staff-augmentation models, ensuring on-time, on-budget delivery and high client satisfaction. Partnered with GTM, delivery, and FP&A leaders to drive pipeline growth, identify IP and services opportunities, and report account health, metrics, and growth plans to internal executives. Facilitated executive innovation workshops and “art of the possible” sessions, influencing investment decisions by articulating economic value, licensing strategies, and funding options. Demonstrated strong business acumen across financial services, healthcare, retail, manufacturing, and B2B sectors, with a deep foundation in Microsoft platforms and enterprise transformation leadership.  

Client-facing, billable leadership role reporting to the Central Region Director of Service Delivery, accountable for delivery excellence across a portfolio of client engagements spanning scoped, subscription, and staff-augmentation models. Led cross-functional delivery teams across Application Development, Infrastructure, Productivity, Data & AI, and CRM practices. Owned end-to-end delivery governance including project planning, resource forecasting and allocation, utilization management, risk and issue resolution, and quality assurance. Served as primary escalation point for delivery execution, ensuring consistent application of the firm’s delivery playbook and achievement of client outcomes. Partnered closely with Account Executives to support pre-sales efforts, shape account growth strategies, draft and review Statements of Work, and align delivery capacity to demand. Built and mentored high-performing consulting teams through hiring, coaching, performance management, and career development. Acted as a trusted advisor to client stakeholders, driving satisfaction and long-term relationships. Leveraged deep working knowledge of Microsoft platforms including SharePoint, CRM, .NET, SQL Server, and enterprise infrastructure solutions.

Provided enterprise leadership across IT products and services supporting infrastructure, operations, communications, HR, legal, risk, and training functions. Owned product strategy including roadmaps, vision, backlogs, prioritization, and demand management, while ensuring reliable production operations, analytics, and escalation. Served as trusted advisor to senior executives and chaired product steering committees to align technology investments with business outcomes. Directed project managers, scrum masters, and cross-functional delivery teams across full program and project lifecycles, ensuring governance compliance and value realization. Led multi-million-dollar, high-risk ERP initiatives in Payroll and Billing, overseeing discovery, solution design, future-state architecture, deployment, documentation, and training. Acted as lead ERP business analyst, driving process transformation, root-cause analysis, risk mitigation, and change management. Navigated complex, fast-paced environments by proactively managing dependencies, priorities, and resources, delivering transparent executive reporting and maintaining strong stakeholder alignment through influence, negotiation, and outcome-driven leadership.

Designed, built, and led a world-class, enterprise IT PMO aligned to corporate strategy, ensuring end-to-end governance across all capital and operational initiatives. Provided executive ownership and accountability for delivery of ~65 concurrent projects spanning application development, infrastructure modernization, and enterprise platforms. Managed a $50M annual CapEx portfolio and a $1.5M PMO OpEx budget, hiring and developing high-performing Project Managers and PMO analysts. Established and enforced standardized PMO methodologies, portfolio prioritization, financial controls, and reporting across waterfall and agile delivery models. Served as executive escalation point, driving risk mitigation, change control, and cross-functional alignment with senior leadership, finance, operations, technology teams, and vendors. Delivered transparent portfolio visibility through enterprise PM tools, ensuring on-time, on-budget execution and compliance with capital governance. Recognized as a trusted leader who builds accountable teams, resolves conflict constructively, and drives results through influence, collaboration, and disciplined execution.

Led enterprise-wide infrastructure programs and strategic initiatives across a multi-location, multi-business-unit shared-services environment. Accountable for all IT infrastructure projects and portfolios, directing onshore/offshore teams, systems integrators, and vendors to deliver secure, scalable production solutions. Owned ITIL/ITSM strategy, policies, and operating model using the ChangeGear platform, driving service maturity, risk reduction, and cross-functional alignment. Partnered with executive leadership to prioritize demand, manage CapEx/OpEx investments, mitigate enterprise risks, and ensure predictable delivery. Established governance, metrics, and centralized program controls to manage scope, quality, financials, and resource capacity across large-scale initiatives. Provided clear, data-driven executive communication on project health, risks, and dependencies. Negotiated and managed vendor contracts and SOWs. Championed continuous improvement, operational excellence, and a “tone at the top” culture while leading organizations through change, complexity, and high-stakes system transformations.

Directed enterprise project, program, and ITSM strategy with full accountability for PMO operations, governance, and delivery. Built and led an enterprise IT PMO overseeing $15MM in annual CapEx and a $500K PMO OpEx/CapEx P&L. Provided strategic and tactical leadership for a portfolio of ~25 concurrent capital and operational initiatives spanning application development, infrastructure modernization, and cross-business transformation programs. Drove consistent on-time, on-budget execution from concept through delivery, applying PMI standards and full SDLC governance. Partnered with business executives to define and prioritize strategic initiatives, align technology investments to business outcomes, and optimize resource utilization across North America, Europe, and Asia. Led, mentored, and evaluated Project Managers and Architects, establishing performance standards, delivery metrics, and continuous improvement practices. Served as hands-on program and project leader for select high-impact initiatives, effectively communicating with executive leadership and stakeholders at all levels. 

Directed enterprise IT operations spanning infrastructure engineering, application development, and data management, ensuring stable, secure, and scalable production environments. Partnered with executive and business leaders to define strategy, scope, and execution plans for high-impact initiatives aligned to organizational goals. Owned the ITSM strategy, leading Incident, Problem, Change, Release, Asset, Knowledge, and Request Management to improve service reliability and operational efficiency. Led and developed cross-functional teams of infrastructure, application, and data professionals, providing hands-on leadership where needed. Governed demand intake, solution design, prioritization, and delivery of business enhancements and automation initiatives. Oversaw application and infrastructure lifecycle management, security, backup, and disaster recovery. Applied PMI-based project management and disciplined business analysis to ensure initiatives were delivered on time, on budget, and with measurable value. Mentored and coached IT staff, strengthening technical capability, accountability, and service delivery maturity.

Served as Application Subject Matter Expert (SME) for mission-critical back-office and payment-processing platforms supporting credit card operations, imaging, correspondence, case management, and workflow systems. Provided functional and technical leadership for a complex portfolio of enterprise applications, partnering with business leaders to translate regulatory, operational, and customer requirements into scalable, secure technology solutions. Led architecture, design, development, and lifecycle management across distributed platforms and legacy/modern stacks, ensuring alignment with enterprise architecture, SDLC, SOX, and change-control standards. Directed multi-vendor delivery models and cross-functional teams across development, QA, and production support, resolving interdependencies and driving execution quality. Acted as trusted advisor to management, clearly communicating risks, trade-offs, and recommendations at all levels. Mentored and developed technical staff, guided cross-functional initiatives, and exercised sound judgment in evaluating alternative solutions. Brought deep industry knowledge of credit card operations, payment processing, imaging, and workflow systems to drive operational efficiency, risk reduction, and business value.

Led enterprise-scale application development, infrastructure, and strategic technology programs from concept through production within a multi-location, multi-business-unit shared services environment. Built and directed high-performing onshore and offshore teams, external vendors, and cross-functional business stakeholders in a matrixed organization to deliver reliable, scalable solutions aligned to business strategy. Oversaw multiple concurrent mid-to-large-scale initiatives, integrating demands across departments and coordinating complex interdependencies across technology domains. Accountable for milestone execution, financial stewardship, and executive-level status reporting, ensuring on-time and on-budget delivery. Applied SDLC and disciplined delivery governance to manage risk, quality, and outcomes. Served as primary interface with global outsourcing partners, driving clarity on requirements, delivery progress, and issue resolution. Facilitated executive and project-level forums, proactively managing escalations, dependencies, and change to ensure successful business outcomes.

Led multiple concurrent application, infrastructure, and strategic programs from concept through production in a multi-location, multi-business-unit shared services environment. Built and directed onshore and offshore teams, vendors, and business stakeholders within complex matrix organizations to deliver measurable business outcomes. Partnered closely with Operations and executive leadership to drive cost-reduction and efficiency initiatives, including ownership of business cases, cost/benefit analyses, and CapEx approval processes. Established project charters, delivery plans, and governance artifacts; presented initiatives to prioritization and steering committees. Oversaw end-to-end project execution, risk and issue management, change and release coordination, and executive-level reporting. Ensured alignment across PMO, Operations, Change Management, and Training functions while resolving cross-portfolio dependencies and conflicts. Led post-implementation reviews to validate benefits realization and continuous improvement. Provided performance feedback on project resources and ensured disciplined adherence to enterprise delivery and governance standards.

Information Systems, Criminal Justice, Magna Cum Laude