Chad Greenslade, PMP, SSM, CSM, ITIL v3, PRINCE2

Fulfill strategic, operational, and tactical responsibilities for IT products & services aligning to the infrastructure, operations, support, colleague communications, human resources, legal, risk, and colleague training business outcomes.  Develop product road maps, visions, and backlogs with supporting prioritization and demand management activities.  Provide production and operational level support, data analytics, troubleshooting, and escalation.  Chair the product line’s steering committee.  Provide management and oversight of project teams, project managers, and scrum masters.  Serve as the “trusted adviser” and primary point of contact to business line executives and senior leaders.

Designed, built-out, and led the world-class, cross-functional, enterprise IT PMO, ensuring all strategic, interrelated programs, projects, and associated planning & governance processes were aligned from inception to completion. Provided ownership, accountability, tactical and strategic leadership for the on-time and on-budget delivery of concurrent capital and operational projects, including ATM client facing product development (software stack, transaction set & routing), infrastructure maintenance / upgrades (data center equipment moves / adds / changes / refreshes), and various software development initiatives (ERP, CRM, MIS) spanning all business lines within the company.  Hired, trained, mentored, and coached FTE executing a Capital (CapEx) budget of annual project expenditures and a PMO departmental Profit & Loss (P&L) CapEx / OpEx annual budget.

Managed multiple, concurrent infrastructure projects and strategic programs, from concept to completion, in a multi-location, multi-business unit, shared services matrix environment, with responsibility for building and leading onshore & offshore technical teams, contractors, vendor suppliers, and business stakeholders in a matrix organization to effectively deliver solutions into the production environment. Managed all IT infrastructure projects companywide, providing ownership and accountability for delivery of concurrent capital and operational projects, inclusive of schedule, cost, and quality aspects ensuring successful delivery of project objectives.

Designed, built-out, and led the cross-functional, enterprise IT PMO, ensuring all strategic, interrelated programs, projects, and associated planning & governance processes were aligned from inception to completion. Provided ownership, accountability, tactical and strategic leadership for the on-time and on-budget delivery of concurrent capital and operational projects, including product development, infrastructure maintenance / upgrades, and various software development initiatives, spanning all business lines within the company.  Hired, trained, mentored, and coached FTE executing a Capital (CapEx) budget of annual project expenditures and a PMO departmental Profit & Loss (P&L) CapEx / OpEx annual budget, inclusive of yearly forecasting and achievement of marginal improvement objectives. 

Information Systems, Criminal Justice, Magna Cum Laude