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Summary

Extensive experience in warehouse operations and team management across various industries, focusing on leadership and efficiency. Over ten years of management experience, plus three years of supervising warehouse activities, including shipping, receiving, inventory handling, and technical refurbishing processes. Proven track record in collision repair management with skills in cost estimation, operational quality improvements, and workplace safety adherence. Successfully enhanced productivity by 35% as an Operations Manager through strategic business planning, workforce development, and cost-efficiency initiatives. Holds a Bachelor of Science in Business Administration from the University of Southern Mississippi and is pursuing an MBA with a concentration in Human Resources at Belhaven University (4.0 GPA). Seeking roles that leverage robust operations management experience to drive organizational success while fostering team development and operational excellence.

Work experience

Supervisor (Irving, TX)

2022-05present
Client Service Group (Canon USA Inc.)
  • Supervised and managed daily warehouse operations, including shipping, receiving, returns processing, loading/unloading trucks, and handling finished goods such as pre-installation, refurbishment, and equipment configuration.
  • Ensured accurate and timely processing of all orders and returns to maintain a high level of productivity and customer satisfaction.
  • Directed all warehouse team members who perform activities to optimize efficiency in shipping sales orders, inventory receipt, and returns handling.
  • Oversaw multiple technicians who performed shop operations related to equipment pre-installation, refurbishment, testing, configuration, remanufacturing processes, and cleaning tasks.
  • Managed recruitment, training, development, scheduling, and performance monitoring for staff to foster a productive work environment while ensuring efficient workflows.
  • Reviewed distribution processes regularly to improve operational efficiency while maintaining a positive workplace culture with motivated employee engagement.

Collision Repair Tech. Lead

2015-062022-05
Cox Automotive Inc, Hattiesburg, US
  • Conducted training sessions for team members to implement new business strategies, resulting in enhanced operational quality and increased employee productivity.
  • Accurately assessed vehicles to provide detailed estimates of repair costs and required parts.
  • Adopted a proactive approach to repair projects, successfully minimizing waste and rework while maintaining high-quality standards.
  • Achieved a 93% success rate in negotiating and securing profitable projects for the organization.
  • Collaborated with upper management to swiftly resolve potential issues, ensuring the timely completion of high-quality work.
  • Ensured strict compliance with safety procedures and protocols as mandated by the State of Mississippi, promoting workplace safety and regulatory adherence.

Operations Manager

2011-062015-08
Direct Reconditioning LLC, Hattiesburg, US
  • Oversight of a team of 11 employees, ensuring adherence to policies, procedures, and operational standards.
  • Direction and management of HR operations, including workforce planning, goal setting, performance management, staffing processes, and payroll and benefits administration.
  • Development and implementation of business strategies that enhanced team productivity by 35%.
  • Continuous monitoring and maintenance of the store's budget through detailed expense tracking and innovative cost-reduction initiatives.
  • Establishment of consistent operational workflows to streamline processes and improve efficiency across all levels.
  • Identification and execution of strategies to minimize wasteful spending while maintaining high operational standards.