Institutional Referral Review

• Reviewing medical referrals from healthcare facilities (hospitals, rehabilitation centers, etc), nursing facilities, and prisons to determine an individual's appropriateness for DHS shelters.
• Training of professional staff on Institutional referral processes
•  Directly supervising professional staff who also review institutional referrals
•  Manage Institutional referral data for the Office of Medical director
• Created Institutional referral training and testing tools used to train healthcare facility staff on the Institutional referral procedures and guidelines.

Mortality Review Committee

• Researching mortality data to identify the most preventable cause of death in people experiencing homelessness
• Compiling history and organizing presentations for identified cases for the review committee
• Participating in presentation and evaluation of the causes and manners of death to identify potential preventable deaths and plan strategies with leadership to reduce such deaths.

COVID-19

• Researching and developing policies and procedures for shelter staff and clients to prevent the spread of the novel corona virus
• Training professional staff on the COVID-19 isolation referral process
• Reviewing referrals from healthcare facilities to determine patient's appropriateness for COVID-19 isolation sites
• Manage COVID-19 isolation site data and performed quality analysis (QA) to ensure accuracy of patient discharge
• Performed series investigation surveys in order to identify COVID-19 risks in shelters, procedures and changes in order to prevent and reduce the risk of infection in DHS shelter systems.
• Implementing contact tracing measures in order to identify infected staff and clients and implement isolation and prevention protocols.

Quality Analysis 

• Performs quality analysis (QA) for institutional referrals data and data management tools
• Performs quality analysis for COVID-19 related data and data management tools
• UAT test lead for business software testing (including; Process Mapping, Teaming, and then functional/script review)

Member of Proposal Review Committee set up to identify appropriate organizations to manage COVID-19 isolation sites. 

• Collect and manage data
• Collect, process and manage data from a variety of sources (OCME, DHS incident reports, OCME autopsies)
• Collaborate with the NYC Department of Health and Mental Hygiene to annually verify homeless death data and maintain the records of these data
• Request and file autopsy and scene investigation reports from OCME
• Report
• Run regular data reports from a variety of sources (OCME, and DHS incident reports) to share internally and with collaborating agencies
• Run and summarize quality assurance reports for the institutional referral process
• Assist the OCME, on a daily basis, to determine if a deceased person reported by them is homeless and known to DHS and provide requested client level information
• Analyze
• Conduct descriptive analysis using Excel or another statistical software program for the reports mentioned above             

Ability to utilize extensive training in clinical research protocols to coordinate, monitor and manage all aspects of clinical trials while safeguarding the rights and welfare of clinical trial patients by complying with the ICH-GCP guidelines, local regulations, standard operating procedures, and regulatory requirements.

• Acquired sound knowledge of Good Clinical Practices (ICH-GCPs) and FDA regulations that was applied to institutional projects
• Designed and reviewed Case Report Forms (CRF)
• Performed safety and adverse events (AE/SAE) reporting and writing of new forms and surveys according to regulations and company policy
• Conducted source data/document verification (SDV)
• Reviewed protocol compliance, focusing on inclusion/exclusion requirements.

Served as a member of the administrative team charged with providing support to the Program Director. This included correspondence, creating spreadsheets, presentations, reports and communications concerning office management issues, activities and the status of projects. Identified and evaluated methods for improving workflow and cost effectiveness. Developed and assisted in program-level policy development. Communicating with residents, staff and faculty on new innovative projects and programs to improve quality and safety in our patients.

• Developed Clinic Policy on Post Exposure Prophylaxis of HIV and procedural management of patients recently exposed to HIV virus
• Maintained and improved filing, record keeping, distribution of materials, and other types of office/program systems. Assisted in evaluating and standardizing office procedures and effectively troubleshooting and resolving issues.
• Maintained databases with resident data.
• Developed and organized daily Residents’ schedules and Call schedules for the year. 
• Developed testing tools for Residents and Medical students.
• Participated in all teaching and morning rounds with the Residents.
• Participated in hospital and Resident's patient safety Huddles

A behavioral health service organization that provides integrated behavioral, psychiatric, and substance abuse services that are accessible, effective, safe, efficient, and appropriate to the needs of the consumers and their families. This was in line with public health and public policy guidelines for the state of Georgia. I regularly researched and communicated new and effective patient-centered management to the attending psychiatrists and therapists. Developed innovative ways to improve patient safety and complications during drug detoxification.

• Assisting with new patient admissions, both for adults and children
• Identified inefficiencies in appointment scheduling, implemented changes that resulted in a 5% increase
• Compiling comprehensive psychiatric notes on patient safety
• Exercised independent clinical judgement in regards to the safety of clients in the detoxification unit and when changes to treatment plans had to be made. 

Regularly researched and created new processes and mnemonics to help students understand and apply the information needed to excel in their board exams. Sustained communication with the students to ensure that the outcome of board exams were successful.

• Teaching medical student on exam taking strategies and on materials needed to pass the boards.
• Preparing 3rd year medical students for clinical rotations and taking patient notes using Electronic medical records.
• Developing study curriculum for teaching and medical student study

Acted as interim coordinator before transition into a full Associate position. Researched and applied analytical skills to improve revenue stream for my branch in the consortium of 18 branches, elevating it from position 17 to the 2nd position in less than 2 months. 

• Acted as administrative assistant to the medical director and director of developmental disabilities.
• Provided administrative support to clinicians and senior management teams.  
• Improved client and customer relations
• Performed data collection and and management
• Researched safety reports & Managed HUD Grants
• Supervised Patient transfers and follow-up from different hospitals and institutions
• Led a 150% increase in revenues due to personally developed initiatives
• Maintained proper documentation of patient visits in Electronic medical records (EMR)
• Collaborated with senior management to develop performance reports on patient management teams.

• Education commission of Foreign Medical Graduate (ECFMG) certificate
•  Completed United States Medical Licensing exams (USMLE STEP I, STEP 2 (Clinical knowledge & Clinical Skills), and STEP 3)

Psychology as one of the social sciences undergraduate program is one of the largest at Georgia State University. It has an active Honors Program and Presidential Assistants Program for exceptional students interested in advanced training in behavioral and psychological research, along with a large Psi Chi club for majors and minors. 

• Applied acquired knowledge to program associated research projects including maintaining participants follow-ups by tracking the database.