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Summary

IT leader and growth strategist with 15+ years of experience building out, modernizing, and streamlining systems infrastructure for fast-growing companies. Expert in delivering the technology strategy to allow companies to thrive by developing a strong IT foundation, ensuring scalability in IT operations, security, and compliance to support rapid growth.

Work experience

Senior Director of IT

Fastly, remote
May 2022Present

Leading Fastly's IT function, developing the strategic initiatives and modernizing processes via automation.

Associate Director, Technology, USA

HelloFresh, New york
june 2020May 2022

Oversaw HelloFresh US technology operations and strategic alignment during its hypergrowth throughout 2020 & 2021, and prepared the office for Return To Office initiative in 2022.

  • Built out, lead, and mentored a team of remote IT help desk technicians and SaaSOps engineers while managing outsourced IT providers (MSP) and supporting over 5000 staff
  • Streamlined IT/HR processes, providing a smoother onboarding process for new hires by introducing automation and inter-departmental review of cumbersome processes
  • Took ownership of vendor relationships while streamlining procurement channels to ensure minimal disruption to our growth while the hardware sector experienced component shortages
  • Worked alongside Global IT on global projects and initiatives while overseeing US's requirements

Notable Achievements:

  • Overhauled the AV solution to increase remote team collaboration and performance, and simplify the use of technology
  • Reduced IT spend by 40% by pivoting IT helpdesk needs from MSP to in-house team
  • Manually migrated 800+ Windows devices from Continuum/Connect-Wise to Azure Intune while also leveraging ABM/Autopilot for 2000+ newly purchased endpoints

Director of IT

wunderkind (fka BounceX), new york
July 2018April 2020

Spearheaded the company’s IT and SaaSOps strategy, including building out and managing the IT team and help desk needs across all branches nationwide and internationally.

  • Developed a holistic IT foundation and roadmap to ensure scalability in IT operations, security, and compliance as the company rapidly grew to 400+ staff
  • Built out, lead, and mentored team of IT help desk technicians and SaaSOps engineers
  • Created IT governance framework for policies and procedures
  • Managed all IT vendor relationships while managing a $1M budget
  • Served as liaison between multiple departments to ensure department's technology needs were met

Notable Achievements:

  • Modernized and streamlined the organization's infrastructure, effectively moving it 100% to the cloud, allowing for the company to seamlessly transition to working remotely during the Covid19 pandemic
  • Successfully streamlined the IT Helpdesk queue by implementing processes and policies, which resulted in achieving and maintaining a 99% satisfaction rating with internal users for over 22 months consecutively
  • Coordinated all technical aspects of two separate office relocations (WeWork & 1WTC), including the design and implementation of a new network and telecom infrastructure for the 1WTC space. 100% system access and connectivity were ready by day 1 for both moves
  • Oversaw company-wide deployment of identity platform (Okta), security solution (Sophos), and video conference platform (Zoom)

KNOWLEDGE AREA AND TECHNOLOGIES

• Outlining strategic IT alignments 

• SaaS integration and automation

• Technical support and customer care

IDP/SSO (Okta, Azure AD)

• Ticket system & Knowledge base tools (Zendesk, Atlassian)

• GSuite, Office 365, Azure AD

• Video Conferencing (Zoom, UberConference, Highfive, Google Meet)

• Mac OS X /  Windows OS

• Enterprise Internal IM (Slack, Teams)

• Password Management tools (1Password, Lastpass, Dashlane, BitWarden)

• SaaS spending/usage (Lumos/LeanIX)

Corporate End-Point protection (Sophos, Eset)

• Cisco/Meraki networking

• Backup disaster recovery & tools (BackupAssist, Acronis, Backblaze)

• RMM tools (JAMF, Fleetsmith, Kaseya, N-able, Autotask, MS Intune)

• Automation tools (BetterCloud)

Personal Skills

  • Fast learner, proactive individual with the ability to work in a dynamic, fast-changing environment
  • Experience working with high-level executives
  • Excellent record of adhering to SLAs and deliverables
  • Able to manage client expectations  
  • Outstanding customer care
  • Highly developed troubleshooting and problem-solving skills  
  • Fantastic communication skills
  • Friendly and outgoing personality
  • Passion for implementing new technologies and automation

Accomplishments And Certificates

BetterCloud SaaSOps Star 2021 Award "Discovery Detective"

BetterCloud Certified Administrator - Jan 2021

Proactive Support Professional Certification - July 2017

Cisco Certified Networking Associate (CCNA) - Jan 2008

Education

BACHELOR’S DEGREE OF COMPUTER SYSTEM ENGINEERING

CHISHOLM INSTITUTE OF TAFE, AUSTRALIA
20062008

Design, install, validate, evaluate and administer computer equipment and systems, manage risk, estimate and manage projects and provide technical advice/sales