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Summary

IT leader and growth strategist with 15+ years of experience building out, modernizing, and streamlining systems infrastructure for fast-growing companies. Expert in delivering the technology strategy to allow companies to thrive by developing a strong IT foundation, ensuring scalability in IT operations, security, and compliance to support rapid growth.

Work experience

Associate Director, Technology, USA

HelloFresh, New york
june 2020present

Oversaw HelloFresh US's technology operations during its hypergrowth throughout 2020.

  • Built out, lead, and mentored a team of remote IT help desk technicians and SaaSOps engineers while managing outsourced IT providers (MSP)
  • Streamlined IT/HR processes, providing a smoother onboarding process for new hires by introducing automation and inter-departmental review of cumbersome processes
  • Took ownership of vendor relationships while streamlining procurement channels to ensure minimal disruption to our growth while the hardware sector experienced component shortages
  • Worked alongside Global IT on global projects and initiatives while overseeing US's requirements

Notable Achievements:

  • Reduced IT spend by 40% by pivoting IT helpdesk needs from MSP to in-house team
  • Migrated 300+ Windows devices from Continuum/Connect-Wise to Azure Intune while all users were remote

Director of IT

wunderkind (fka BounceX), new york
July 2018April 2020

Spearheaded the company’s IT and SaaSOps strategy, including building out and managing the IT team and help desk needs across all branches nationwide and internationally.

  • Developed a holistic IT foundation and roadmap to ensure scalability in IT operations, security, and compliance as the company rapidly grew
  • Built out, lead and mentored team of IT help desk technicians and SaaSOps engineers
  • Created IT governance framework for policies and procedures
  • Managed all IT vendor relationships while managing a $1M budget
  • Served as liaison between multiple departments to ensure department's technology needs were met

Notable Achievements:

  • Modernized and streamlined the organization's infrastructure, effectively moving it 100% to the cloud, allowing for the company to seamlessly transition to working remotely during the Covid19 pandemic
  • Successfully streamlined the IT Helpdesk queue by implementing processes and policies, which resulted in achieving and maintaining a 99% satisfaction rating with internal users for over 22 months in a row
  • Coordinated all technical aspects of two separate office relocations (WeWork & 1WTC), including the design and implementation of a new network and telecom infrastructure for the 1WTC space. 100% system access and connectivity were ready by day 1 for both moves
  • Reduced company software spending by 30%
  • Oversaw company-wide deployment of identity platform (Okta), security solution (Sophos), and video conference platform (Zoom)

IT Manager

Verve, New York
July 2015Apr 2018

Managed company's IT support operations, including managing office IT and help desk needs across our regional and global branches

  • Managed bi-coastal team of IT help desk technicians
  • Directed and delegated all IT operations to meet user requirements
  • Researched and implemented most efficient and cost-effective technology solutions
  • Served as lead engineer for JamfPRO management, including managing automation processes, security policies, remote support, and hardware provisioning

Completed Projects:

  • Successfully completed JAMFPro and Autotask AEM provisioning and roll out across 300+ Mac and PC laptops, enabling greater visibility and management of assets, company security policy rollouts and automation
  • Upgraded IT network infrastructure and implemented inter-connectivity (VPN) across branches
  • Oversaw technical aspects of branch openings and relocation, allowing for smooth technical transition to new locations
  • Migrated company-wide chat platform from HipChat to Slack

KNOWLEDGE AREA AND TECHNOLOGIES

• Technical support and customer care

• Mac OS X /  Windows OS

• RMM tools (JAMF, Fleetsmith, Kaseya, N-able, Autotask, MS Intune)

IDP/SSO (Okta, Azure AD)

Jira/Confluence

• GSuite, Office 365, Azure AD

• Video Conferencing (Zoom, UberConference, Highfive, Google Meet)

• Automation tools (Bettercloud)

• Enterprise Internal IM (Slack, Teams)

• Password Management tools (1Password, Lastpass, Dashlane, BitWarden)

• SaaS spending/usage (Intello)

Corporate End-Point protection (Sophos, Eset)

TCP/IP, LAN, WAN, DHCP, DNS, VPN

• Backup disaster recovery & tools (BackupAssist, Acronis, Backblaze)

MSOffice (Win/Mac)

• Terminal environment

Personal Skills

  • Fast learner, proactive individual with the ability to work in a dynamic, fast-changing environment
  • Experience working with high-level executives
  • Excellent record of adhering to SLAs and deliverables
  • Able to manage client expectations  
  • Outstanding customer care
  • Highly developed troubleshooting and problem-solving skills  
  • Fantastic communication skills
  • Friendly and outgoing personality
  • Passion for implementing new technologies
  • Fluent in French (written and verbal) 

Accomplishments And Certificates

BetterCloud SaaSOps Star 2021 - Discovery Detective

BetterCloud Certified Administrator - Jan 2021

Proactive Support Professional Certification - July 2017

Cisco Certified Networking Associate (CCNA) - Jan 2008

Education

BACHELOR’S DEGREE OF COMPUTER SYSTEM ENGINEERING

CHISHOLM INSTITUTE OF TAFE, AUSTRALIA
20062008

Design, install, validate, evaluate and administer computer equipment and systems, manage risk, estimate and manage projects and provide technical advice/sales