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Christian Kwiers, PMP®

Project Management Professional

Summary

Value-oriented Project Manager (PMP®) with strong leadership, and relationship-building skills, specialized in SaaS waterfall implementation, Operations Management, Process Improvement, Strategic Planning and Execution.

Work experience

Feb 2021Current

Senior Project Manager, Professional Services

Sprinklr
  • Managing client-facing SaaS implementation projects in Spanish, Portuguese, and English.
  • Supervising project-specific resources, documenting and raising risks in a timely manner, identifying/executing mitigation actions, preparing project status reports for client and internal executive audiences, overseeing the client temperature throughout the project, and directing the profitability of the project. 
  • Awards: Project Manager of the Quarter for the Americas region - Q3 2021.
Aug 2019Feb 2021

Client Engagement Manager

Amobee Inc.
  • Act as the customer-facing Project Manager responsible for the planning and rollout of Amobee's TV audience targeting solution for broadcast and MVPD client accounts.
  • Implement a process for the deployment of platform custom development functionalities for strategic accounts. 
  • Serve as the first-tier point for all client inquiries, platform feature requests, escalations, and product roadmap prioritization
  • Collaborate with Product Management to define the scope of platform enhancements, and worked with the client to ensure alignment. 
Jun 2014Jul 2019

Ad Sales Operations & Advanced TV Analyst

Univision Communications Inc.
  • Acted as Project Manager to lead the planning, implementation, execution and monitoring of high-visibility Ad Sales solutions to streamline cross-functional processes and/or generate incremental revenue:
    • Monetization on Univision's Video On Demand (VOD) through Dynamic Ad Insertion (DAI)
    • In-Video 2D and 3D virtual branded integrations in pre-recorded prime time content across linear TV, digital and VOD
    • TV and Radio spot attribution modelling for Univision's Local Markets
  • Administered SalesForce modules used by Sales to forecast and track revenue, inform of incoming RFPs, document digital and linear campaign executions and audit business development activities
  • Led the implementation of an issue tracking and reporting system for the company’s Radio, Network and Local Media Traffic teams
  • Processed order and advertiser level separation requests in WideOrbit
  • Gathered and analyzed business requirements and performed user acceptance tests prior to releasing Sales-directed solutions into production phase
  • Led Programmatic training sessions for clients and Account Executives
Jul 2012 Jul 2013

Planner Buyer Senior Analyst

Dell Inc.
  • Audited, approved and analyzed purchase requisitions for Brazil and all Marketing-related expenses for Panama, Mexico, United States and Canada
  • Managed user guidance procedures, creation and update of supplier catalogs and process standardization of Brazil’s vendor onboarding operations
Apr 2011 Jul 2012

Post Sales Analyst

Dell, Inc.
  • Oversaw post sales processes for 3rd party software in Latin America (including Brazil), being the point of communication between Sales, Customer Care and licensing distributors
  • Implemented performance metrics and reports for the position
Dec 2009Jun 2010

Intern - Academic Excellence Program

Panama Canal Authority
  • Created and maintained departmental forms to improve the control of the safety equipment inventory;
  • Supported purchasing and procurement procedures, including direct relationship with suppliers.

Education and Certifications

Jan 2017May 2018

Project Management Professional Certification

Project Management Institute
Mar 2015Sep 2011

B.S. Industrial Engineering

Technological University of Panama

Activities

20172018

New York Chapter Lead and Steering Committee Member

eMERGE - Univision's Employee Resource Group for Young Professionals and their advocates
20092012

Co-Founder and President

AIESEC - Chapter at the Technological University of Panama