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Summary

● A highly skilled professional with extensive experience in business systems analysis,
project management, and IT consulting. With a proven track record in developing and
maintaining reporting systems, particularly in healthcare settings. Currently operating in
a strategic executive support role for health care organization; He processes substantial
experience in developing and maintaining reports for EPIC Resolute and Prelude users.
His role at Comagine Health involved performing IT business systems analysis and
reporting accurate reports that supported federal and state Medicare program operations.

Work experience

Business Systems Analyst

2022-022024-02
Comagine Health
  • Performed IT business systems analysis and created reports for specific corporate teams, aligning with growth strategy objectives and service enhancements, resulting in a 20% increase in business value and service optimization.
  • Managed IT project management for multiple federal and State Medicare program teams of 10-20 multicultural members, ensuring successful delivery and alignment with project objectives.
  • Provided tier two level support for the IT helpdesk, facilitating information system prioritization delivery at a 90% success rate.
  • Assisted multiple vendor-related solutions from billing to enhancement processes, ensuring 100% resolution within 24 hours with minimal corporate IT functional disruption.
  • Managed all vendor relationships for digital strategy, aligning with 100% of corporate priorities.
  • Implemented business process analysis using spreadsheets to enhance service delivery and support organizational objectives.
  • Supervised all digital projects and maintained client relationships, ensuring technical oversight and successful project delivery.
  • Utilized word processing tools for quality control and client satisfaction in project documentation and communication.

Business Systems Analyst

2019-052021-12
Guidewell Connect
  • Engaged stakeholders and effectively communicated project design, utilizing strong computer science skills to plan and document project details, scope, evaluation, analysis, results, and user stories, ensuring alignment with business needs.
  • Played a key role in fast-tracking a 3-year project timeline by 60%, successfully implementing a CRM system in a call center during a peak enrollment period.
  • Assisted call center teams in improving business management practices, resulting in a 20% reduction in wait and hold times for customers.
  • Conducted thorough process analysis, identifying areas for improvement and implementing changes that led to a 30% increase in team performance within 30 days.
  • Maintained clear and concise documentation throughout the project, facilitating effective communication and knowledge transfer among team members.
  • Collaborated with cross-functional teams to ensure the successful implementation and adoption of the CRM system, providing training and support as needed.
  • Utilized strong analytical and problem-solving skills to identify and resolve issues, ensuring the smooth operation of the CRM system and maximizing its benefits for the organization.
  • Consistently met project deadlines and deliverables, demonstrating strong project management skills and a commitment to achieving results.

Business Analyst

2018-012019-02
HCA, Orange Park Memorial Medical Center
  • Executed internal and external business analysis using computer science knowledge and advanced Excel skills, resulting in a 20% reduction in ER waiting time for patients.
  • Created and oversaw reporting on healthcare plans (Medicare plans) in collaboration with the billing department, ensuring accurate and efficient processing.
  • Implemented business process analysis and process improvements, resulting in a revenue recovery of approximately 4% of the hospital's annual revenue.
  • Accessed healthcare EDI claims systems to troubleshoot, research, and analyze abnormal processing, reports, and errors, leading to a 15% increase in EDI payments.
  • Utilized advanced Excel skills to analyze and interpret data, providing valuable insights to leadership and supporting informed decision-making.
  • Collaborated with cross-functional teams to identify and implement process improvements, streamlining operations and enhancing overall efficiency.
  • Maintained clear and concise documentation of business analysis processes and findings, ensuring transparency and knowledge transfer within the organization.
  • Diligently proofread all reports and documentation, ensuring accuracy and professionalism in all communications.

Business Owner

2014-042017-07
Prosperity Auto Sales, Inc
  • Successfully managed all aspects of HR processing, including new hire training, payroll, scheduling interviews, and compliance guidance, ensuring smooth and efficient operations.
  • Strengthened vendor and client relationships, implementing quality service improvement initiatives and fostering effective communication with international business partners.
  • Ensured compliance with Federal, State, local, and company regulations, conducting regular audits and implementing necessary corrective actions.
  • Developed and executed sales promotion strategies, resulting in a 20% increase in sales revenue and expanded customer base.
  • Conducted risk analysis and implemented business resiliency activities, minimizing potential disruptions and ensuring continuity of operations.
  • Maintained clear and concise documentation of all processes and procedures, facilitating seamless knowledge transfer and ensuring consistency in operations.
  • Communicated effectively with team members, clients, and stakeholders, avoiding industry-specific jargon and ensuring clarity in all interactions.
  • Diligently proofread all official documentation and materials, ensuring accuracy and professionalism in all communications.

Business Analyst

2013-042014-03

Performed business sales analytics on national retail sales data, preparing scorecards with
complex statistical interpretations of high-level delivery resulting in a 20% increase in business sales over 6 months
● Communicated with executives on trends, business management strategies and provided
responses and documentations for ad hoc request at a 98% success rate.
● Led cross-functional teams business process analysis, delivering 45% data quality
improvement resulting in 20% functional Improvement and operational impacts.

Education

MBA

2015-01
Webster University

● Webster University |2015
MBA

Bachelor of Arts

2012-01
University of North Florida

● University of North Florida |2012
Bachelor of Arts: Economics

Skills

Architecture: Project Design
Architecture: Systems Analyst
Project Management: IT Project Management
Workflow and Processes: Business Analysis
Workflow and Processes: Business Systems Analysis
Workflow and Processes: Process Analysis
Other: Systems Analyst
Process: Quality Control
Management Activities or Functions: Business Process Analysis
Management Activities or Functions: Operations
Digital: Digital Strategy
Business Planning: Business Management

Qualifications

TECHNICAL SKILLS
● Certified AWS Cloud Practitioner | AWS Cloud Engineer | Oracle HCM Cloud | Tableau |
● Certified Linux Administrator | SAP SuccessFactors | EpicCare | Cerner | Meditech | Qualtrics
● Introduction to Programming Using Python | NVIVO, Atlas-ti for qualitative data, and SPSS and
STATA for quantitative data | R, SQL.

Languages

English

Certifications

  • Certified AWS Cloud Practitioner
  • Certified Linux Administrator