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Experienced General Manager & Customer Relations Expert

Work History

2016-2017Started back in 2020

Office Manager

Vision Express

Going “above and beyond” role model for the organization, resolution of customer issues, phone answering and greeting.
Respond to and resolves any patient concerns or complaints; reports any complaints that cannot be resolved at the General Manager level to the owners.
Ensures that all eyeglasses and contact lenses are delivered according to promised time
Monitors patient flow throughout the office, ensuring minimum wait time to our patients
Processes and submits all company documentation, including management reports, financial reports, third party (insurance) claims, for timely processing
Ensures compliance of daily activities;
Controls and directs selling strategies to maximize office profits

Sept 2017Nov 2018

Brand Manager


Lead talent acquisition; Direct recruit, interview, hire and develop outstanding employees leading to internal promotion-Train and develop associates while utilizing the Stanton Optical Sales Process enforcing compliance with company standards-Ensure all communication from the Support Center is effectively communicated to all associates-Delegate tasks to accomplish objectives through others-Meet and exceed sales goals through execution of Standard Operating Procedure (SOP), Sales Action Planner (SAP), and other corporate directives-Ensure proper scheduling of doctors and OD calendar completed within compliance, while creating a strong partnership with professional services, Conduct meetings with Sales to ensure the store is staying on task and meeting goals-managed  inventory database for products in stock- Ensured customer satisfaction before, during and after all work.


North Florida Facilitator-VSRF

Vision Source

 Hold meetings on a quarterly basis for local OD's within my region. Responsibilities include finding a sponsor to fund the meeting, creating a meeting agenda, and motivating conversation on topics within practices while staying in the regulations of a Vision Source Facilitator. 


General Manager

MyEyelab/Stanton Optical

 Analyze daily/weekly/monthly/quarterly reports to ensure all staff members are achieving desired goals. In order to achieve those goals weekly one-on-one GS&R's(Goal Setting & Review) were conducted to focus on associate's trends for that month - Prepare sales trends, average sales, payroll percentages, end of day closeout report - Manage store personnel, assign duties, establish performance standards and work schedules, train, motivate, mentor, counsel, measure performance through KPI, GS&R, weekly online training, and role play -Follow up with customers, resolve customer issues and increase customer satisfaction - Lead talent acquisition; recruit, partnership with Recruiting Department, interview, hire and promote outstanding associates - Discipline and/or terminate associates when necessary. Provide quality product merchandising by complying with inventory count schedules, maintaining and organizing back stock, and requesting necessary product for business needs to maximize sales -  Delegate tasks to accomplish objectives through others -  Manage store logistics and payroll functions to maximize sales and productivity -  Exercise discretion and independent judgement through price negotiation and/or walk out pricing to close all store sales -  Responsible for supervising and executing Corporate plans and actions, creating a positive team atmosphere and increasing sales by utilizing My Eyelab' s“ Sales Process.” Responsible for adhering to store budgets, cost of goods sold(COGS) and sales per hour(SPH) Adjust and dispense eyewear - Measure PD's and SEG heights -  Pre-test patients


TMobile Event Rep.

MarketSource Inc

Sales: Driving sales productivity and customer satisfaction within Client' s retail locations on various Wireless products, accessories and services to customers -  Engaging in side-by-side selling with retail associates -  Growing the retailer' s wireless division sales performance and other key metrics through sales, training and marketing promotions -  Developing and managing in-store promotions, and coordinating with appropriate personnel - Implementing and managing wireless sales events in retail locations
Training and Coaching: Providing customer service consultation within retail locations - Ensuring that retailers associates are trusted wireless experts of all wireless carriers products and services -  Providing general coaching to sales associates to sell/demonstrate wireless products and services to potential customers -  Maintaining sound knowledge of multiple carriers wireless products and services -  Attending requested training sessions and conference calls -  Reviewing new product and service offerings from Client


Student Assistant

Florida State College at Jacksonville

 Assist office with filing, shredding of documents, photocopying, sort mail, answer multiple phone lines, as needed. 


Customer Relations Coordinator and Survey Administrator

KB Home

Generate weekly reports of Home Readiness for Vice President of Operations and Florida Division -  Track all negative 30 Day and 12 Month surveys for homes in St. Johns County - Generate informative Negative Tracking report for weekly CSI meetings -  Develop weekly charts tracking division CSI for discussion at Directors meeting  - Control CCC Tracking showing all transfers, sales, and cancellations made in all communities -  Assist homeowners with warranty inquiries -  Manage all internet complaints in addition to opening any necessary claims -  Attend all mortgage closings in efforts to ensure homes are 100% by buyer' s standards.


Warranty Administration Assistant

Jacksonville Chrysler Jeep Dodge

Monitor all service customers to ensure repairs were completed to satisfaction - Produce daily reports for Operations Manager with respect to service performed on vehicles - Evaluate guest surveys and generate flow charts demonstrating productivity for customer satisfaction. 


Customer Relations Coordinator

Lexus of Orlando

 Monitor customers who purchased new vehicles in addition to all service appointments. - Respond to internet sales leads and service leads, setting appointments with Sales Managers and Product Specialists - Manage all guest complaints/discrepancies that may occur to ensure proper management and client satisfaction.


Customer Service Representative and Coach

Washington Mutual Bank, F.A.

Provide exceptional customer service with respect to all mortgage needs -  Quoted requested payoff amounts -  Responsible for providing customer service training to new employees-