Cintia (CK) Kawasaki

Enterprise Transformation Lead aligned to Public Sector and owning large-scale complex tech transformation programs. Latest clients are State of Ohio, State of Colorado, State of Maryland, State of Tennessee.

Feedback Snapshot of CK´s work performance at Accenture can be found in the last section of this CV.

Example of a program engagement:

• CRM Workstream Lead & Product Owner, UKG <> Accenture
  UKG is one of the largest HR SaaS providers in the world supporting over 75,000+ organizations across 150+ countries. Our combined team created a single platform from multiple legacy application environments driving their merger integration primarily anchored around Salesforce to ~16,000 employees. CK led the CRM Workstream and successfully managed multiple project teams (Sales Cloud, Partner Interim Management, CRM Data Conversion, Qualtrics and Gainsight) ultimately helping UKG create a single unified experience for customers and partners around the globe.

Our mission is to expand access to technology to grassroots nonprofit organizations. We customize and implement Salesforce digital transformation capabilities for nonprofit organizations and social impact enterprises across Brazil and Latin America. Today, CK remains at an advisory capacity to strategy and technology teams. 

Woko has participated in tech acceleration programs that support high-impact women founders such as Future Females led by the Brazil & UK Tech Hub, Legado Semente by Legado Institute, Adas Tech by CRITT, Global Impact BootCamp by the UK Government, Social Business Immersion by Fundação Getulio Vargas.

Woko has also been featured in major Brazilian national media outlets such as Folha de São Paulo, Uol, Forbes Tech, R7, Virtz, Terra, Tele.Sintese, Impacta Nordeste.

• Led cross-functional consulting teams in the strategy, design, and implementation of enterprise Salesforce solutions, enabling nonprofit organizations and mission-driven enterprises to modernize operations and improve service delivery.
• Served as a trusted advisor to executive stakeholders, defining digital transformation roadmaps, optimizing business processes, and aligning technology investments with organizational goals.
  
• Directed end-to-end project delivery, including discovery, solution design, implementation planning, governance, risk management, and change management, consistently delivering projects on time and within budget.
• Designed scalable cloud solutions and integrated Salesforce ecosystems to streamline operations, constituent engagement, reporting, and performance management.
• Facilitated requirements workshops with cross-functional stakeholders, translating business needs into scalable technology solutions that improved operational efficiency.
• Managed project financials, delivery teams, resource planning, governance, and client communications across multiple concurrent engagements.
• Supported business development through proposal development, solution scoping, technology strategy, and competitive RFP responses.
• Partnered with architects, developers, and business leaders to deliver integrated CRM, marketing automation, digital experience, and third-party solutions.
• Relevant Course Certification:
  -- Monitoring and Evaluation at Harvard Humanitarian Initiative. Completed in June 2017 at Harvard Law School, Cambridge, Massachusetts, USA.

• Advised strategic initiatives focused on diversity, equity, and economic inclusion of women, African descendants and indigenous populations, supporting evidence-based programs that strengthened workforce recruitment, retention, and advancement across private-sector organizations.
• Conducted market intelligence and strategic research to identify leading diversity and inclusion practices, translating findings into actionable recommendations for corporate and institutional stakeholders.
• Developed relationships with national and multinational organizations across Brazil to identify partnership opportunities and expand the adoption of diversity and inclusion initiatives through executive engagement and cross-sector collaboration.
• Partnered with multidisciplinary teams to evaluate inclusive workforce strategies and organizational practices, contributing to initiatives that promoted sustainable talent development and equitable economic participation.
• Contributed to the development of executive research publications on financial inclusion and access to capital for Afro-descendant entrepreneurs, synthesizing complex analysis into concise insights for policymakers, business leaders, and development organizations. 
  ---> "Acesso ao crédito produtivo pelos microempreendedores afrodescendentes e os desafios para a inclusão financeira no Brasil", published by the Inter-American Development Bank.
• Supported knowledge-sharing initiatives that informed public policy, private-sector engagement, and long-term strategies to advance inclusive economic growth throughout Latin America.

• Advised executive leadership teams on ESG strategy, sustainability governance, and corporate responsibility initiatives, helping organizations align business objectives with long-term environmental, social, and governance goals.
• Conducted comprehensive ESG assessments using the Global Reporting Initiative (GRI) framework, evaluating organizational performance across environmental, social, economic, and governance dimensions to identify strategic improvement opportunities.
• Led the development of executive sustainability reports, translating complex business and ESG data into clear, actionable insights for senior leadership, investors, clients, and other key stakeholders.
• Facilitated collaboration across executive sponsors, cross-functional business teams, and external stakeholders to strengthen governance, improve transparency, and drive alignment on sustainability priorities.
• Served as a trusted advisor to client organizations, providing strategic recommendations on ESG policies, operating models, and implementation roadmaps that supported regulatory compliance,
• Partnered with client leadership to enhance stakeholder engagement practices, fostering stronger relationships with investors, employees, customers, and community partners while supporting organizational transformation initiatives.

• Led the strategic expansion of a community development program fighting against hunger across Northern Tanzania, building partnerships with local businesses, nonprofit organizations, government agencies, and community leaders to increase program reach and long-term sustainability.
• Directed cross-functional stakeholder engagement, facilitating executive discussions, community forums, training programs, and governance meetings that aligned diverse public, private, and nonprofit partners around shared objectives.
• Established strategic partnerships with regional and national government organizations, expanding the NGO's public-sector collaboration while strengthening relationships with private-sector organizations and local enterprises.
• Led market research assessments and ecosystem analysis across multiple regions to identify growth opportunities, inform expansion strategies, and optimize resource allocation for new community initiatives.
• Designed and implemented a scalable operating model and governance framework that improved stakeholder collaboration, community engagement, decision-making, and program execution.
• Developed performance metrics and impact measurement frameworks to evaluate long-term program outcomes, enabling data-driven decision-making and continuous program improvement.
• Drove organizational growth by expanding program adoption into neighboring communities through stakeholder engagement, change management, and local capacity-building initiatives.
• Managed program budgets with a strong focus on financial governance, transparency, and sustainable resource stewardship, ensuring responsible investment and organizational accountability.

• Led the strategy, design, and execution of an innovative microfinance program to expand access to capital for underserved entrepreneurs, aligning social impact initiatives with sustainable economic development objectives.
• Partnered with cross-functional stakeholders to develop and pilot a scalable microcredit operating model, validating processes and measuring outcomes for broader organizational adoption.
• Designed a standardized technology-enabled microcredit framework and implementation methodology, enabling successful replication across multiple regions and accelerating program expansion.
• Translated complex business, operational, and community requirements into scalable processes, driving organizational effectiveness and long-term program sustainability.
• Managed end-to-end program delivery, including strategic planning, stakeholder engagement, governance, risk management, and change management, ensuring successful execution and measurable impact.

• Distinguished JICA (Japan International Cooperation Agency) Scholar
• Won First Place in a highly competitive selection process for the JICA Nikkei Leadership Scholarship. 

• Highly ranked in the Admissions Exam

• Translated academic papers and household surveys for professors and researchers at the Economics and Business Schools.

• Conducted a humanitarian needs assessment in one of the major areas affected by the April 25th deadly earthquake in Nepal. The area is very close to the epicenter of the earthquake and no international or local aid had reached the village which at the time was composed by 95% of women population. The founder of the NGO, Lily Thapa, invited CK to join the Reconstruction Plan Group while she was in Nepal working on her independent journalistic research investigation on humanitarian aid in Nepal. 

• Conducted academic research on financial inclusion and digital banking innovation, contributing to the "Expansion of Microfinance through Correspondent Banking" initiative sponsored by the International Development Research Center (IDRC), with a focus on scalable financial services for underserved populations.
• Served as a Guest Researcher at Banco do Nordeste, partnering with one of Latin America's largest microfinance institutions to analyze the operational model and business impact of CrediAmigo, Brazil's leading microcredit program.
• Co-authored industry research examining best practices in microfinance operations, and sustainable financial inclusion, contributing to knowledge sharing across the financial services sector.
• Co-led industry forums, executive workshops, and international seminars focused on microfinance and microinsurance, bringing together public, private, and nonprofit stakeholders to promote innovation and cross-sector collaboration.
• Directed the planning and execution of the Latin American Forum of Microfinance (LASFF), coordinating stakeholders, speakers, and sponsors that fostered thought leadership and strategic partnerships across Latin America.
  
• Collaborated with executive leaders, academic experts, and financial institutions to evaluate emerging microfinance models and develop evidence-based recommendations for expanding access to financial services.