Mark Chen

Computer Engineer

000-000-0000
City, State
email@email.com

A Computer Engineer with more than nine years of experience in software development and database administration. I have specialized in the identification of innovation opportunities and the implementation of procedures with the latest computer technologies.

Work Experience

2016-06Present

Computer Engineer - Technical Assistant

University of Chicago

Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Overseeing the daily performance of computer systems.
Installing and performing minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Reading technical manuals, conferring with users, and conducting computer diagnostics to investigate and resolving the problems or to provide technical assistance and support.
Referring to major hardware and software problems and defective products to vendors or technicians for service.
Developing training materials and procedures, and training users in the proper use of hardware or software.

2009-042016-06

Technical Support

Microsoft

Acted as the primary technical contact, delivered advanced technical troubleshooting and problem-solving solutions for corporate customers, including issues escalated to the highest level of the management.
Collaborated on the cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems.
Collaborated with subject matter experts and escalated managers when additional support was needed.
Managed critical issues by setting customer expectations, devised and implemented action plans and professionally communicated to all parties involved.