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Summary

An experienced leader in Information Technology with expertise in a diverse range of technologies.  Demonstrated success in leading both small and large teams for various hardware and software platforms, as well as development and management of a $5M+ capital budget.  Well organized with a proven track record of leading through change, managing within budget guidelines, and implementing processes and procedures to deliver technology more efficiently.  Excellent communicator who has managed round-the-clock teams, including off-shore employees.

Work experience

Sr. IT Manager

Responsible for IT Infrastructure capital budget (>$5M).  Managed a team of System Administrators responsible for operating system, Capacity Planning, and hardware support of 8,000+ linux and UNIX servers. Server hardware lifecycle support to include vendor RFP/RFQ, install, support, and obsolescence.

  • Planned, developed, and managed the $5-$10M annual IT Infrastructure budget for 2017-2018.
  • Managed a team of linux/UNIX system administrators for a 10,000+ physical/virtual server environment across five data centers.
  • Developed, implemented, and maintained linux system patching and management procedures.
  • Worked with vendors and company purchasing  department on hardware specifications, ordering procedures, and support to ensure maximum enterprise performance while maintaining cost efficiency.
  • Managed a team of hardware support engineers to self-support server hardware.
  • Responsible for Capacity Planning, including proactive CPU/memory monitoring, database placement, and break/fix troubleshooting.
  • Participated in, and developed calculations/costing estimates for, negotiation of software support contract.  Result was a change of support vendors, $300k annual savings.  Successfully managed team through change, including moving from one support infrastructure to another (Satellite to Spacewalk migration, conversion of RedHat to CentOS on all servers) in 45 days.

Cross Platform Operations Manager (IT Manager)

Manager of a team responsible for server hardware, operating system, and user ID support for $2 Billion Company.  Lead a team of two supervisors and twenty-four Systems Administrators, with 24x7x365 responsibility for ~10,000 physical and virtual servers. 

  • Established processes and procedures for consistent imaging of all Windows, Linux, AIX, and Sun Solaris servers for five major data centers.
  • Responsible for security administration of all systems, including anti-virus infrastructure, user provisioning/management, vulnerability assessment and remediation/patching.
  • Evaluated, negotiated, and led implemention of Log Management and Patch Management tools.
  • Represented IT Infrastructure group for compliance, regulatory, and client reviews and audits – including Sarbanes-Oxley, PCI-DSS, HIPAA.

Sr. Information Security Analyst

Responsible for the Policy Implementation, Verification, and Risk Assessment portions of West’s Risk Management & Information Security department. 

  • Managed West’s Sarbanes-Oxley internal IT controls testing in 2005-06, including tracking and consulting of gap remediation, providing monthly reports to Senior management of testing and remediation progress, and providing annual IT Controls Report to the IT Internal Controls Steering Committee.
Qwest Wireless
19992004

Sr. Wireless Engineer

Designed and deployed a 150 site CDMA cellular phone network across Eastern Nebraska and Western Iowa.  

  • Designed Wireless CDMA PCS network – 150 sites in five state region.
  • Part of a team of up to eight real estate agents and construction coordinators during design and build out of PCS network.
  • Represented team of three RF System Engineers and three Field Engineers in technical, budgetary, and personnel matters.
iSecureTrac, Inc.
19981999

Quality Assurance Engineer

Performed electronics design, testing, QA, troubleshooting, and sales support of GPS tracking equipment for a startup company.

  • Worked on design and testing of GPS tracking product.
  • Extensive customer interface for sales support, training, and troubleshooting of product.

Education