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Summary

20 Years of Strategic Leadership: Extensive experience driving enterprise-wide process optimization across complex organizations in healthcare and retail.

Lean Six Sigma Expertise: Over 16 years specializing in Lean process design, including Kaizen and 5S, to enhance operational efficiency and compliance.

Data-Driven Decision Making: Skilled in advanced data analysis and KPI-driven performance management to translate complex insights into measurable business results.

End-to-End Solution Architecture: Proven track record of designing scalable, cross-functional solutions that align operational performance with high-level enterprise strategy.

Change Management & Influence: Expert at building consensus among senior leadership and championing a sustainable culture of innovation and process excellence.

Work experience

GAP, INC

20222025

Senior Manager, Process Engineering - Store Operations

  • Lead enterprise-wide process optimization initiatives across Old Navy's store operations to strengthen efficiency, profitability, and standardization.
  • Partner with executives, brand leaders, and field teams to align process strategies and deliver measurable business results.
  • Designed and implemented standardized enterprise processes and SOPs across 1,200+ stores, ensuring operational consistency and scalability, achieving $5.6M in annual savings.
  • Implemented engineered labor standards, driving a $76M annual labor cost reduction and improved KPI visibility across store operations.

TARGET CORPORATION

20182022

Lead Engineer, Operational Process Design - Store Operations

  • Directed enterprise process improvement and standardization projects , driving alignment between merchandising, pricing, and store operations.
  • Defined the future-state design for pricing and sales floor processes, leading multi-year transformation roadmaps and process performance tracking.
  • Delivered $16M in annual labor savings through process optimization, standardization, workflow design, and SOP execution.
  • Established process governance and continuous improvement frameworks to manage change, reduce risk, and improve end-to-end execution in shelf price accuracy.
  • Designed and deployed a Continuous Improvement certification program, building organizational capability and promoting adoption of Lean practices.

HAZELDEN BETTY FORD FOUNDATION

20142017

Director Quality & Process Improvement

  • Owned the design, implementation, and continuous improvement of organizational processes, enabling operational excellence and improved service delivery across a nationwide network.
  • Led the development and deployment of Lean Six Sigma-based process improvements that drove a $3.5M annual financial impact.
  • Reengineered patient access processes, increasing throughput by 10% and conversion by 12 percentage points.
  • Developed and implemented process documentation, training, and SOPs to support consistent adoption and compliance across the patient access network while serving as interim Director of Patient Access.
  • Built and facilitated 40+ A3 problem-solving workshops to strengthen staff and leadership engagement in process improvement and accountability.

HEALTHEAST CARE SYSTEM

20082014

Lean Deployment Manager / Process Improvement Consultant

  • Directed enterprise-wide deployment of the Lean Management System, embedding continuous improvement and process governance across a network of 4 hospitals.
  • Implemented strategy deployment (Hoshin Kanri) and daily management systems to align organizational goals with measurable KPIs and ensure ongoing performance tracking.
  • Streamlined inpatient admission processes, contributing to improvement in Emergency Department “Left Without Being Seen” metrics and enhancing patient flow.
  • Conducted staffing-to-demand analyses in the Radiology department to align labor hours with true patient demand, improving resource utilization and cost efficiency.
  • Led change management and process design initiatives with executives and department heads to redesign patient discharge processes and improve care transitions.
  • Decreased time from discharge orders to patient departure, facilitating improved throughput from the Emergency Department to Inpatient Units and increasing bed availability.

CHILDREN'S HOSPITAL & CLINICS OF MINNESOTA

20082008

Lean Fellow

Responsible for program management of the Perioperative Division Value Stream. Drove Kaizen events, leveraging process mapping, root-cause analysis, workflow design, and KPI management to optimize surgical workflows, reduce variability, and enhance patient throughput.

CERNER CORPORATION

20052008

Solutions Designer

Responsible for designing enterprise clinical process improvements that integrated people, technology, and workflow, resulting in improvement efficiency and data-driven decision-making.

Skills

Healthcare
Retail
Lean Bronze Certification
Strategic Planning & Execution
Change Management & Stakeholder Engagement
End-to-End Process Design & Optimization
KPI Development & Process Performance Measurement
Process Documentation, SOPs & Workflow Design
Digital Process Enablement
A3 / 8-step Problem Solving
Root Cause Analysis

Education

Master of Healthcare Administration

UNIVERSITY OF MINNESOTA- TWIN CITIES

2012

Bachelor of Science - Industrial Engineering

UNIVERSITY OF WISCONSIN-MADISON

2003

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