Craig Horton

• Partnering with forward-looking leaders to drive business reinvention and unlock sustainable growth - by embedding innovation as a repeatable capability, not a one-off initiative.
• Supporting clients across sectors to challenge entrenched thinking, uncover unconventional opportunities, and build innovation systems that scale, delivering measurable, long-term value.

Pioneered the Client Partner role for EMEA North in Professional Services, driving strategic client transformations.

• Delivered a transformational CEO plan resulting in a cumulative $300M increase in EBITDA over 3 years, a $25M annual cost reduction, and improved NPS for both employees and customers.
• Shifted multiple client relationships from an IT-focused to trusted business partnerships within 3 months, aligning with client's strategic goals.
• Established trusted advisor relationships with C-level executives across multiple client organisations.

Healthcare & Life Sciences Leadership Team Member, 2020 | Global Client Executive Partner, 2019

• Led a €50M healthcare account, surpassing revenue targets by 15% and driving a 35% operational efficiency improvement.
• Developed strategic go-to-market plans, securing high-value contracts, including the first €1m HealthSuite platform and a €5M contract with a global airport and spearheaded a JGTM for the world's first all-language information kiosk.
• Boosted operating margins by 14% (€8.6 million improvement) through collaboration on an optimized staffing model and strategic acquisitions.

• Partnered with C-suite leaders to craft tailored digital transformation strategies, driving 10% revenue growth for key clients.
• Increased Microsoft's services share of wallet by 150%, securing an additional €1.2 million in annual revenues.
• Negotiated, retained and increased a €750k global services contract, strengthening strategic account positioning.

• Led high-impact technology and outsourcing engagements, aligning digital initiatives to C-suite business priorities across the financial sector.
• Secured a €3M strategic services deal, expanding Accenture’s presence and deepening partner ecosystem collaboration.
• Designed a one-page Business Value Framework that translated complex IT solutions into executive language unlocking C-level access and accelerating decision-making.

• Led global client relationships and engagement for Royal Philips, positioned HPE as a strategic innovation partner and drove cross-portfolio growth across Enterprise Group and OneHP.
• Co-created a go-to-market strategy with the EVP for IoT & Cloud, launching HANA-as-a-Service and other breakthrough offerings.
• Re-established executive trust and secured Strategic Supplier status by improving NPS year-over-year through a client-obsessed, customer-centric delivery model.
• Closed the accounts largest software deal €8M, managing full P&L ownership and expanding wallet share through trusted advisory and consistent value delivery.