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Pablo Vega

Lead / Director: Sustainability / CSR, Business Model Innovation, Transformation, Business / Sales Operations, Market Intelligence, Customer Experience, Business Excellence, Project Management, Compliance, Governance

Professional Experience

European Market Intelligence, Sustainability & Business Excellence Lead - EMEA

Apr 2016Sep 2020
RICOH PLC – EUROPE (B2B)
  • Responsible for market competitive intelligence managed & influenced analysts, achieving +6 IDC Publications, Gartner WPS-Magic Quadrant (1st time) & mapped competitors’ services messaging.
  • Inspired the design of a business innovation approach to develop customer sales enablement.
  • Coordinated response to bids & tenders on quality, environment, security, and sustainability related matters. Result: organize the response to win +270M€ business deals for global customers.
  • Developed regional CSR strategy cascading ESG global targets, including leading C02 regional program: forecast model, reporting & communication, contributing to RE100 certification.
  • Represented Ricoh at OECD-B4IG initiative, influenced to introduce “digital divide” into the roadmap.
  • Sponsored regional customer complaints program, and mapped customer experience activities, collaborating to recover Dow Jones Sustainability Index (DJSI) global accreditation.
  • Designed & deployed a strategy for continuous improvement & standardization of ISO systems (information security, quality, and environment), reduced from 11 to 1 supplier. (3 direct reports).

EMEA CSR and Business Excellence Lead

Apr 2014Mar 2016
  • Post sales services Operating Model –Deputy to EMEA Sr Director- ran 13 projects, managing a team of +50 people, impacting +7,000 people in 25 subsidiaries Results: +14M€ benefits (consulting).
  • Managed Voice of Customer program for the Business Process Services division. Results: +500 Customers surveyed, +96 recommendations, and +NPS, improved performance (hands-on).
  • Deployed Lean 6 Sigma strategy reporting projects to growth strategies. Advising subsidiaries’ Managing Directors to adopt the integrated BE Model (merge EFQM & LSS) +13M€ projects benefits.

Chief of Staff - Strategy and Sustainability Director - Spain

Jul 2011Mar 2014
  • CEO’s chief of staff, coordinated subsidiary’s budget & performance, presentations, and reports processes & improved directors’ bonuses goal set process (business & financial analysis).
  • Partnering with Spain’s sales director developed a Vertical Markets strategy, achieving a 7% growth.
  • Led Corporate Social Responsibility (CSR), secured ISO certificates (9001, 14001, 18001 & 27001).
  • Enhanced the continuous improvement program: customer complaints reports communication tool.
  • Helped business development: mapped & identified gaps on competitors’ certified government tender competencies & delivered an IT Market size/opportunity tool map (6 direct reports).

Professor Corporate Strategy (associate) & Project Management (lead @ 2009)

Sep 2000To date
ESADE (Education)

Strategy simulation- for all programs: Executive, MBA, MSc & BBA; PM for MIM; and in-company programs / consulting: Gas Natural, APM-Terminals, Coca Cola, Santander, Banco Espirito Santo, etc.

Global Joint Ventures (JV) Business Governance Program Lead

Jun 2008Oct 2009
SUN MICROSYSTEMS - ORACLE (B2B)

·  Designed governance program for a minority holding JVs growth strategy (Negotiation/Compliance).

·  Developed a self-assessment framework to prevent grey market globally (consulting).

Regional Joint Ventures (JV) Lead - Risk & Compliance Executive (SEE - Southern & Eastern Europe, Western Asia, Middle East, and Africa)

Jul 2005Jul 2008
  • Coordinated the development and implementation of JV growth strategy +200M€. Established JVs business plan model & the partner selection process used in the negotiations in Morocco, Balkans, Nigeria, and the Middle East (Business Plans & Alliances).
  • Managed a supply chain project enabling faster delivery of products to end-customers taking into account complex and dynamic import regulations (transfer pricing) in emerging market countries, streamlining sales, operations, and finance processes (Sales Operations & Finance)
  • Set up the business governance council to ensure compliance (policies, laws & regulations) avoiding costly disruptions. Ran change management projects switch delivery terms to meet US Export law
  • Coordinated the implementation & execution to close internal audit findings, reducing response time, and achieving business operational excellence (Problem Solving, Auditing & Finance)

Services Regional Six Sigma Black Belt (EMEA: Europe, Middle East & Africa)

Jul 2003Jul 2005
  • Regional EMEA Education Services line of business 6 Sigma black belt. Directed the rationalization of training centers project to outsource to Accenture Reduced 1M€ OPEX (Re-organisation).
  • Led the Customer training material standardization & suppliers consolidation project over-achieving the goals, decreasing 33% response time & savings +500K€ (Project Management & Procurement).

Education Services Business Operations Manager (Iberia)

Jul 2000Jun 2003
  • 11M€ business (business CAGR 10% 3 years) 30% contribution. Responsible for business unit budget, forecast, invoicing, collection, cashflow processes. Managed to restructure the processes becoming a global benchmark. (12 direct reports)

Corporate Affairs Department Manager (Mexico)

Jul 1993Dec 1997
PROCTER & GAMBLE (B2C) - Mexico
  • New acquisitions due diligence team member, reduced sites acquisition cost + 1M$ based on the identification of environmental issues, 2 acquisitions (1997).
  • Proactive to define, develop, and implement a legal environmental compliance system (1996).
  • Reduced opportunity costs +$4.5M/yr by obtaining government environmental exemption (1995).
  • Represented P&G's environmental affairs in both government and Mexico's major Trade Associations (COPARMEX, CONCAMIN, ANIQ & CANAJAD) delivering internal & public presentations (1994).
  • Led P&Gs marketing recruitment team from BSc Chemical Engineering @ UIA (Talent development)

Engineering Risk Management Supervisor (Mexico)

Aug 1990Jun 1993
  • Internal environmental consultant & auditor for the 6 Mexican manufacturing sites (Team building)
  • Responsible for managing environmental impact studies’ approvals, supporting the business expansion, including P&G’s largest sulphonation plant at that time “Mariscala”, all delivered on time (Influence)
  • Developed the amendments for WW New environmental audit system (1993) (Auditing & Consulting)
  • Defined and managed a Continuous Monitoring System project $1.4 M investment (1992).

Education

Lean 6 Sigma

20032004
Sun Microsystems

Lean 6 Sigma, Facilitation & Change Management

Languages

Bilingual English/Spanish and Catalan.

Volunteer & Complementary Experience

Coordinator - Christian Community

Sep 2013Jun 2018
St Ignasi Sarria School - Spain

Parents association activities coordination