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Cynthia 'Cee Cee' Smith, PHR, SHRM CP

Human Resources and Operations Professional

Work History


Regional HR Director - Central USA

DHL Global Forwarding

National Admissions Advisor/Recruiter

Career Education Corporation

Schaumburg, IL National Admissions Advisor/Recruiter.  Conducts interviews with prospective students. Evaluates the prospective student's needs, interests and qualifications while providing clear and concise information to help the prospective student make an informed decision to attend the university. Professionally assists prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements. Consistently achieves the expected goals and objectives of a suite of quantitative and qualitative metrics(Enrollments, Starts, Conversion Rate, Show Rate, Schedule/Queue Adherence, Compliance, the CEC Standards and Product/Program Knowledge) Currently assisting with increasing student enrollment population by using consultative approach on every inbound and outbound contact nationally.


Independent Consultant - HR Expertise

CeeCee Solutions, LLC

Independent Consultant, Chicago, IL,.  Assist various clients with HR initiatives as required. Increased employee engagement by 55% by redesigning onboarding process and implementing the PEP program(People Engagement Program). Designed and facilitated various workshops including professional writing skills, time management, interview skills and new student orientation. Assisted Administration with developing job descriptions for new roles. Re-scoped, redesigned Employee policies and procedures handbook. Currently on various projects within education industry.


Director HR - HR Business Partner

Coinstar, Inc (Redbox Automated, LLC)

Oak Brook, IL, Director-HR Business Partner 2010-2011.  Strategic HR Business Partner supporting the Redbox line of business, field operations and call center operations. Assisted successfully with merger of HR teams with the Coinstar/Redbox acquisition. Re-structured, re-scoped employee handbook polices, job descriptions and standard operating procedures for combined Coinstar and Redbox cultures after merger. Assisted with Talent Acquisition(Recruitment), Benefits Administration, Compensation Analysis, Diversity & Inclusion, Workforce Planning and HR Operations.


Senior Director Employee Relations and Change Manager

Redbox Automated, LLC

Senior employee relations and change manager leader. Designed and implemented performance improvement/management policies and procedures sustaining a turnover rate of less than 2% year over year while increasing employee satisfaction. Conducted/lead internal investigations complying with all EEOC regulations.


Director of Operations

Redbox Automated, LLC

Responsible for the servicing of automated kiosks in a timely and efficient manner; the on-time distribution and return of DVD inventory; merchandising of kiosks; and customer and store interaction to stimulate trial and adoption of product and kiosks.  As Director of Operations lead all regions to successful metrics to include people management, customer satisfaction, cost management, kiosk management and safety. Assisted VP with implementation of People Engagement Program nationally. Assisted successfully with growth of business from 3000 kiosks up to 6000+ during 8 month period, increasing same store sales and bottom line revenues by 25%.


Special Assignment P&D Manager

FedEx Ground Operations

Special Assignment P&D Manager.  Assisted Senior Management achieve terminal pickup and delivery metrics for Midwest Region. Analyzed successfully exception deliveries through effective root cause analysis decreasing terminal exceptions by 30% upon initial findings. Succeeded in being company representative in Independent Contractor vs Employee litigations


Central Region Regional Manager

APX Logistics (Formerly RRDonnelley Logistics)

Managed and sustained regional service level, productivity and cost per piece goals with 20% to 35% package volume growth year over year, maintaining a 25% improvement in operating ratio, as well as a solid safety record by recruiting qualified staff and building high performance teams.  

During acquisition period, managed and sustained regional service level, productivity and cost per piece goals while volume decreased 20% to 25% year over year, maintained year over year improvement in operating ratio.

Engaged facilities in People Engagement Program successfully.

Reduced Transportation cost by $1.2 million annually by reducing line haul runs; increased load factor through implementation of Standard Operating Procedures and dock training.

Produced $150k in revenue gross sales and managed to a $75 million annual budget; consistently maintained budget compliance

Green Belt project completion; Six Sigma Course completion.


Senior Manager Operations

FedEx Express

Senior Manager of Operations at terminal in Midwest. Combined successfully two stand-alone operations into one, saving in excess of $250,000 per year in operating cost. Improved on road productivity by 10% year over year and increased average stops per courier by 1.4% while volume fell 13. 5%. As a result, labor expenses decreased 4.9% year over year despite the fact that the variable wage rate increased 3.2% during same period.



B.A , Management and Leadership

Loyola University Chicago

Concentration in Organization Development








Green Belt Certified

Six Sigma