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Interest

Growing up in the Pacific NW I have a true passion for the outdoors. I have spent most of my life on  the water and enjoy boating, kayaking, camping and Overlanding.  I have a passion for automobiles both classic and modern and find a joy in the customization and restoration of vehicles. As my family has grown from myself and my wife to now a wonderful crew of five I enjoy sharing my interests with the family while encouraging my kids to find theirs. l truly find joy in time spent creating those simple family moments from a game of Candyland or Uno at the dinner table to just  watching  the wonder of my kiddo's  experiencing the world for the first time. 

Summary

Talented services and sales professional who effectively multi-tasks and balances customer needs with in company demands. Efficiently builds loyalty and long-term relationships with employees and customers alike, while consistently reaching sales targets while maintaining  track record of turning departments around.  Flexible and Versatile able to maintain a sense of humor under pressure.

Education

Aug 2014Aug 2016

Master of Business Administration

Concordia University

An MBA from Concordia stresses the critical importance of servant and
ethical leadership, organizational change through constant innovation, global awareness,
critical thinking, decision-making, financial modeling, and project management. Concordia’s mission statement of preparing leaders for the transformation of society is something they truly take to heart. I am  ready to face the evolution of the business world and constantly adapt to on-going change. I have emerged as problem solver, decision maker, innovator, and ethical and transformational leaders. That's the Concordia MBA difference!

Jan 2009Aug 2011

BS in Business Administration

Concordia University

In today's competitive business world, people who solve problems creatively, communicate well, and make informed decisions are in great demand. Concordia University's business school has given me the tools to meet challenges, achieve results, and exceed goals. As a Christian university, they also focus on the caring and ethical components of business management.

Areas of Concentration

  • Accounting
  • Entrepreneurship
  • Environmental Management
  • Finance
  • International Business
  • Marketing
Jul 2001Jun 2002

Associates of Applied Science

Wyoming Technical Institute

General course overview:

Accounting, general ledgers, journals, adjustments and closing, bank reconciliation, payroll, inventory control, credit and collections, general bookkeeping, computer hardware and software, word processing applications, graphic presentation application, spreadsheet application, computerized shop management software, writing professional business letters and memos, handling customer complaints and objections.

Record keeping, OSHA standards and regulations, service writing, work orders, shop layout, job costing, pricing, and equipment requirements and usage, entrepreneurship, marketing, advertising, creating business plans, cash projections, budgets, applications, finding lenders and investors, management and supervision, human resources, writing employee handbooks, interviewing techniques, policies, procedures, and government regulations regarding business.

Work History

2018Present

Service and Detail Manager

Camp Chevrolet a Lithia Store

 Demonstrate top-notch leadership by motivating and inspiring the service department. 

  • Preparing an annual operating budget, goals and objectives for each department and monitoring the departments’ performance.
  • Directing the hiring and training of personnel  for the service and detail  departments.
  • Working within each department to improve profitability and efficiency.
  • Creating and maintaining a positive relationship with customers, ensuring that department staff are helpful, as well as making customer satisfaction a priority to ensure referral and repeat business. Turning a customer satisfaction score of 80% of region to consistently 110% of region 
  • Working directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines.
  • Creating dealership service and pricing policies for approval by the general manager.
  • Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs.
  • Strives for 100% customer satisfaction by building relationships with customers
  • Interfaces with department leaders to improve operations, performance and profitability
  • Understands and ensures compliance with manufacturer warranty and policy procedures
  • Develops and implements a marketing plan which promotes new and repeat business
  • Maintains outstanding business relationships with manufacturer
  • Sets, monitors and drives the achievement of performance targets of Advisors, Technicians and department
  • Support, train, motivate, counsel, and monitor the performance of all service & detail department staff.
  • Attract, develop and retain talent for the store.
  • Develop processes for departments to ensure consistent follow ups to create and maintain positive relationships with customers to drive customer loyalty and CSI.
  • Ensure that service repairs are performed efficiently and correctly by conducting spot checks on jobs.
  • Manage the service/customer areas to be retail ready with proper displays, point of purchase information, comfort and cleanliness.

 

20152018

Service and Detail Manager

Lithia Subaru of Oregon City

Service Staff Recruiting, Training and Development

  • Staff department in order to optimize customer opportunities and productivity
  • Ensure technical staff are properly trained and have breadth of experience necessary to cover customer needs                                                                 
  • Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying development needs, coaching and Customer Engagement
  • Resolve Customer Requests, questions and concerns in a professional, friendly and prompt manner.

Inspect repair orders daily for legibility, accuracy and legality.

Ensure that all manufacturer policies and procedures are followed.

Manage the Administration, tracking and follow-up required to stay current on warranty, Receivables and service contracts.

  Administrative Functions

  • Hold daily and monthly staff meetings
  • Serve as liaison between the store and Support Services Fixed Operations
  • Complete Service Department reporting and month-end procedures

20132015

Finance & Insurance Manager

Lithia Subaru of Oregon City

 

Provide Financing and insurance to customers and providing them with a thorough explanation of the aftermarket products and extended warranties.

Seek new lending institutions and maintaining good working relationships to secure
competitive interest rates and financing programs.

 Understanding and complying with Federal, State, and local regulations that affect the new and used vehicle finance department.

 Training and providing the sales team with information on finance and lease programs and the benefits of the dealership's financing and extended service programs

20112013

Sales/ Internet Manager

Lithia Subaru of Oregon City

Internet Manager 

Create Standard Operating Procedures for the department

Create cadence of sales, templates, and weekly marketing content 

Recruitment of sales people from the floor and from outside the automotive business to build a four person team to manage internet sales leads

Grow organic lead growth through GMB optimization   

Train phone skills using the guidance of Phone Ninjas

Floor sales/ Internet sales person 

Answered customers' questions regarding products, prices and availability.

Emphasized product features based on analysis of customers' needs.

Responded to all customer inquiries in a timely manner.

Scheduled an average of 8 appointments per week.

Aug 2010Feb 2011

Educational Representative

Universal Technical Institute

Provide program information via telephone and written materials, communicating school policies, processes, and procedures.Address issues or concerns regarding cost, financing, dress code, curriculum, tutoring, testing procedures, enrollment paperwork information, cancellation policy, or other related itemsConduct follow-up calls to ensure enrollment.Conduct tours of school campus in order to generate student interest.Track and maintain records of all calls made, received and issues/concerns addressed.Stay informed of current trends and changes in the industry through participation in admission training meetings and required rep programs.SkillsInterpersonal communication skills both verbal and written.Ability to work in an environment that is goal oriented.Ability to provide flexible and adaptable work schedules.Ability to gain, understand and apply information and data as it relates to enrolling a graduate.Ability to use good judgment, problem-solving and decision-making skills.Knowledge of personal computer software applications

Sep 2003Jan 2010

Admissions Representative

Corinthian Colleges Inc
  • Promote WyoTech within a given geographic territory, generate and enroll qualified prospects, and ensure that enrolled students start school.
  • Conduct presentations within the territory.
  • Generate leads through entertaining and product driven presentations.
  • Participate in career fairs and similar events to develop a network within the territory.
  • Follow up with ALL interested students via phone, email, mail, etc.
  • Set and conduct in-home appointments that include the student and family members.
  • Achieve optimum student enrollment by following up with enrolled students and working with student care personnel and others (Financial Aid, Housing, etc.) to resolve issues.
  • Meet or exceed specific start goals for all assigned campuses.
  • Maintain acceptable performance in key areas including visits per week, in-homes per week, close percentage, enrollments per week, show rate, lead-to-appointment ratio, and media lead conversion.
  • Attend and participate in events that further the promotion of the schools. (VIP visits, race days, skills competitions, etc.)
  • Develop and foster employer relationships within the territory; build a referral network.
  • Actively develop referral leads from instructors, enrolled students, current students, graduates, employers, etc.
  • Actively work with dropped/cancelled students to promote their return or start.
  • Submit necessary documentation and information for licensing.
  • Participate in the hiring and training process for new reps as needed.
  • Promote and teach WyoTech Field Sales Model
  • Excellent communication and presentation skills.
  • Effective multi-tasking and time management skills.
  • A results-oriented, quick-thinking, organized approach to territory management.
  • Self-motivation and the ability to perform without extensive direct supervision.
  • Sales/Customer Service experiences
  • 20022003

    Customer Car Restoration Technician

    Custom Automotive Restoration

    Restoring classic cars or modernizing an older car into a new and improved hot rod. . No matter how far gone a car may seem to be, there is always an immensity of possibilities through automotive restoration.

    • Welding and Metalworking
    •  Final Assembly
    • Metal Stripping
    • Metal Fabrication
    • Vintage Woodworking
    • Panel Replacement
    • Detailing and Refinishing
    • Installation of Upholstery
    • Custom Painting
    • Fit and Finish
    • Using Classical Paints
    • Prepping for the Painting Process
    • Custom Painting and Refinishing
    • Close attention to detail
    • Organizational skills
    • Multi-tasking capabilities
    • Visualization of finished product
    • Through research abilities

      

    Skills

    Recruitment

    Going beyond the normal recruitment methods of Linked-in, Indeed, Facebook to develop a relationship with individuals in and out of the automotive industry to foster growth of departments

    Fixed and Variable Operation Managment

    Managing the profit centers of both Variable operations and Fixed Operations. 

    C.R.M Software
    When it comes to customer service and maintaining the highest level of support and communication to the client/student C.R.M software was a avid part of daily life. 
    Microsoft Office Suite
    Microsoft office suite, Daily use of all the functions of office including but not limited to powerpoint, from creating to presenting this is used and changed daily and weekly, outlook allowing me stay connected and organized in both professional and personal life, Excel for daily tracking and student updating, And word. 
    Public Speaking
    Presenting in public on average 21 times per week. I have developed a comfort in speaking with people, The preparation and practice are exciting and finding just the write combinations of words to convey the message.