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Work History

May 2019Current

Innovation Lab Supervisor

Westerville Public Library
  • Supervises the Innovation Lab, an on-site maker space and technology classroom
  • Participates in the assessment, validation and implementation of new technologies to the Lab
  • Provides ongoing analysis of equipment and community technology needs
  • Answers questions regarding the use of emerging technologies
  • Designs programming to help customers integrate new technologies, skills, and processes to their needs
  • Provides training classes and/or demonstrations for staff and the public
  • Ensures that safety protocols are in place for all Lab equipment
  • Organizes, cleans, and prepares all Lab materials, including ordering, fabricating, and inventorying of supplies and tools
  • Keeps up-to-date on relevant emerging technologies and apply new knowledge
  • Supervises and trains all Reference and Technology Associates
October 2018May 2019

Adult Services Librarian

Westerville Public Library
  • Answered reference questions in print and online
  • Conducted department-sponsored programs
  • Performed interlibrary loan duties
  • Conducted class visits
  • Instructed customers in use of technology
  • Performed database searches
  • Kept machines and equipment operational
  • Responded to customer needs and deals with them in a pleasant, friendly and professional manner
  • Proctored exams
  • Compiled book lists, web lists and subject bibliographies
  • Created displays of library materials
  • Assisted in preparation of news releases & fliers
Jul 2015August 2018

Librarian / Coordinator - STAC

University Libraries - Wright State University
  • Coordinated the services of the Student Technology Assistance Center, a multimedia facility open to students of Wright State University
  • Provided students with hands-on training on a variety of hardware, software, and peripherals
  • Participated in library instruction promoting digital literacy and information literacy through workshops, tours, orientations and special events
  • Planned and conducted instruction in classroom, small-group, and non-traditional settings about multimedia projects
  • Collaborated with faculty and subject librarians to develop assignments and incorporate resources into specific classes
  • Researched new technologies to improve student experience and ensure continuous improvement to services
  • Served as the librarian for the LEAP (Learning English for Academic and Professional Purposes) program, including reference and instruction services.
July 2014July 2015

Customer Service Specialist

Northside Branch - Columbus Metropolitan Library
  • Assisted customers obtain library cards, verified account information, informed customers of rules and regulations, and accepted payment on accounts
  • Resolved customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating
  • Ordered and maintained location supplies
  • Maintained public materials and bulletin boards, including periodicals, and the lost and found collection
  • Assisted patrons with library technology and accessing materials
  • Provided Reader's Advisory and promoted the collection
Oct 2013July 2014

Customer Service Assistant

Parsons Branch - Columbus Metropolitan Library
  • Processed inbound materials daily, including those returned by patrons and those sent from other libraries
  • Assembled outbound materials requested by patrons for other libraries
  • Returned materials to their correct physical location
  • Assisted patrons with their information needs, locating and requesting materials for them