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Work experience

Customer Service

Jan 2006May 2021
Banking and Claims
  • Deliver superior customer service,   paying out claims and other materials.
  • Process cash and credit transactions through the bancs banking system ensuring accuracy in accounting of monies.
  • Organize  allowing items to be paid on time So no hardship for the customers
  • Address policy holders questions on their plans and provide information on plan policies.

Secretary And Administration

January 1981January 2006
Trade Union
  • Provided knowledge agreements, Union funds payments 
  • Reordered Meeting minutes and ensured the availability broad room updating agreements and kept colleges  fully informed and organised .
  • Assisted officers with their day to day running of the office, organiser of days out and conferences.
  • Answered phone calls and would fill in on reception when needed.
  • Ensured offices was clean, and tidy for a good working environment.

Summary

Accomplished Customer Service Assistant experienced in turning excellent service.  Solid background in providing outstanding service, building customer relationships and exceeding expectations. Proven success in the office environment and collaborating with team members on improving efficiencies. Happy to assist others while maintaining organisational objective committed to excellence through producing positive results and customer satisfaction. Self-motivated, punctual and reliable, and passionate about building lasting business partnerships and consistently exceeding expectations.

Education

General Education

19761981
Comprehensive

GCSE

o level

English

Maths

RE

Metal and Wood Work

Home Economics

Skills

SYSTEMS EXPERIENCE

Excel, Word, Microsoft Outlook 

INTERESTS

Interests

Driving, Gardening, Walking, Music, Reading,