Lean Sigma Six – Green Belt (Expected 02/2023)
- Lehigh Acres, Florida
- (239) 600-4476
- ruru1089@gmail.com
Certifications
Work Experience
03/2021 Present
Application Support Specialist
The School District of Lee County
- Provide second tier support for the resolution and appropriate use of Enterprise systems.
- Serve as a liaison with software vendors and IT support in the resolution of technical issues.
- Troubleshoot, research, diagnose, document, and coordinate resolution of technical issues surrounding current industry standards.
- Work with Software Developers to troubleshoot, diagnose and implement upgrades to existing processes and applications.
04/201403/2021
Technical Support Specialist
The School District of Lee County
- Manages the implementation of standard inventory, maintenance and disaster procedures for resources.
- Installs and troubleshoots DOS/Windows and Macintosh network/workstation operating systems and hardware.
- Coordinates with District technology support personnel in maintenance of school-based wiring plans and network documentation
- Managing internal ticket queue.
- Support 200 school administrators and teachers
- Support systems used by 2100 students
09/201304/2014
IT Intern
The School District of Lee County
- Responsible for refurbishing surplus equipment that has come for retirement from schools and departments
- Assisted school’s IT technician in basic and advanced troubleshooting of computer hardware and other electronic equipment