Scrum Master for ServiceNow management team under SAFe 6 Agile Release Train enhancing employee experience. 

My responsibilities :

- Facilitating agile ceremonies for the core team: Team sync, Backlog Refinement, Iteration Review & Planning. 

- Coaching the team and Product Owner on agile and different methods in maintaining the backlog, understanding customer needs and record them as user stories (Story Mapping, Customer Journey)

- Mentoring fellow scrum masters and building CoP

- Performing PI planning with the team and the agile release train

Proficient in administering Azure DevOps Project for the team:

- Build dashboard to visualise work inflight & roadmap

- Build dashboard for data quality with advanced queries

- Setup scrum board and backlog work item templates.

Event Management squads address issues affecting Business Lending Tribe products and systems. My role & delivery expertise is :

*Continuous Improvement - Defining how we improve*

Enabling team to challenge the status quo and find improvements iteratively: self-reflection, knowledge share, brainstorming & team retrospectives. Quality control & data driven improvements. Rotation of team responsibilities. 

*Building Pipeline - Funnelling different channels into one front door*

Defining process that will unify work items into one single pipeline that effectively will build a backlog :

- Understand the essentials - rapidly screened

- Accept in scope items - triaged

- Weight each item to determine the value - prioritised & business valued

*Squad Delivery Ceremonies*

Day to day activities - daily stand-up

Work decomposition & estimation - backlog grooming

Measuring delivery velocity & preparing next quarter - Quarterly planning

*Harvest Benefit & Reporting*

- Stakeholder reports - delivery data points

- Visibility & Predictability - 12 months roadmap

- Facilitating All Scrum Ceremonies 
- Working closely with Product Owner managing priorities
- Removing Team impediments
- Stakeholder Management
- Conducting Agile meetings within the organisation
- Reporting

- Conducting client workshops
- Reimagining user experience
- Writing business requirements document for a tender

- Preparing technical tender proposal
- Conducting client workshops
- Writing software requirements specification
- Leading a development team (LAMP, Symfony, Doctrine ORM, ETL)
- Reporting to project director
- Delivering the solution, documentation and warranty