After more than 11 years in the telecommunications industry, in which I occupied a Manager’s position for over 5 years, I have gained experience and various competencies in data analysis, customer experience management and RAN 2G/3G/4G networks performance analysis.
I’m enjoying the challenge of improving customer satisfaction CSAT and NPS with a further focus on churn reduction and increasing ROI through the VoC solutions and market research analysis for benchmarking purpose and brand positioning.