Kunal Kishor Thakur

Heading Operations of North Zone for network vertical of Mahindra Logistics. 

Key responsibilities:

• Address operational issues, resolve performance bottlenecks to achieve desired objectives.
• Supervise and control overall processes.
• New route planning.
• Vehicle's ontime Placement
• Network Expansion
• New Vendor development and managing existing vendors to increase productivity
• Manage multiple Business Development activities.
• Control the cash flow(Collection) while ensuring highest level of integrity in maintaining financial standards, identify and report variances by putting control mechanism in place.
• Effective utilization of resources to control costs and contribute to the profitability and NDPC
• Maintaining healthy relationship with all the existing clients.
• Marketing activities to boost the brand visibility in market.

Key Achievements: 

• Streamlined Operations of Mahindra Logistics for Network Operations.
• Cost optimization resulted in increased Profits by 10%.
• Better resource management.
• DSO brought down from 63 days to 39 Days
• Increased business revenue from nil to almost 40 Lacs per month.
• Improved connectivity and TAT. 
• Improved Brand Visibility.

Entrusted with the role of Business Development Manager-Gurgaon and Faridabad  Territory. During this role within one and half years, acquired multiple new business and increased profitability.

Key responsibilities:

• Managing operations of all the Key Accounts through a team.
• Fostered a robust, sustainable network of vendors and service providers leveraging strong listening, presentation and communication skills.
• Demonstrated and guided the team about cost negotiations and closing skills.
• Demonstrated an unwavering commitment to customer service.
• Adding new customers while maintaining premium service levels with existing accounts.
• Managing P&L 

Key Achievements :

• continuously Ranked among top #10 manager.
• Awarded by ZPRC and CPRC for achieving more than 80% collection for three consecutive month.
• More than 5 low trading accounts  became new Major Accounts.
• Converted major Accounts in Key Accounts through operational excellence.

I Was put in a new responsibility of Manager-New Business Development (Zonal Team) in 2014. On-boarded significant no. of New Customer with improved Yield.

Key Achievements :

• Onboarding of average 3 NBDs per months.
• Cascading effect of these NBD was more than 1.5 Cr per month
• More than 5 Major accounts signed in two years.

Started from the ranks of Executive and became Assistant Manager - Trainee.

Became AMTR and got confirmed as Assistant Manager. Recruited to lead start up of NCR  region - GTS, which dealt with Train and FTL operations.

Key Achievements :

Grew market share by increasing no. of High end profitable customers as Zonal Manager-GKTS & GKRS. Some of the illustrated names for onboarded NBD include Reckitt Benckiser, Amway, Pidilite Industries, Wockhardt Pharma,  Abbott Pharma etc.

Joined Gati (A pioneer company in Express distribution) to take care of Operations of FTL.

Later On, I was assigned the territory of Delhi, where I handled many accounts as Key Account Executive. Some of the major accounts were ITC, Aeroclub, Luminous, Minda Automotive. Simultaneously contributed in many New business Acquisition.

Managed daily Operations related activities of key Account Jindal Steel.

Provided floor leadership and supervised four associates.

Recognized for superior performance as“ Employee of the Month” twice. Better Capex and Cash Flow for Zone. 

Oman and Dubai.

Key Responsibilities: Developed and Maintained relationships with existing customers via calls and E-mails Took care of administration part of company for client's logistics related Operations. Partly took care of purchase department of the company.

Gained a clear understandings of customers/Clients business and requirements and make proper planning as per clients requirements.

Team Leader (Outbound) and Outbound Sales Executive (UK Process)

Key Responsibilities:

• To sell our client's telephone connection and Services to new clients in U.K.
• To maintain and develop relationship with existing clients via calls and E-mails.
• To motivate team members and get the best out of them.
• To close the prospect deals over phone.
• Quality Check