TRUONG QUOC DUNG

Build up service network, enhance awareness & brand of Sharp Corporation in Vietnam market for Consumer Electronics, Home Appliances, Kitchen Appliances and Office Appliances.

• Manage all of customer database (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. Analyses operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customers/ clients.
• Check and coordinate spare parts inquires from customers. Following a customer inquire, issue quotes from SAP system, stating the price terms of delivery and terms of payment and validity of quotation.
• Develop customer service department procedures. Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries.
• Build service networks for CE, HA, Office Appliances products through nationwide.
• Launch product & service training for Authorized Service Stations & Sharp Service Center.

• Implement the marketing plan, product mix to the market, 4P Analysis, marketing programs for new products & promotion launch.
• Build understanding of market, consumer and customer behavior trends and translates this into up-to-date insights of the market and marketing
• Analyze deviations from set targets by bench-marking, price analysis and new developments, so management can define corrective actions. Ensures frequent and efficient reporting and communication.
• Ensure efficient product information, training and bench-marking.
• Work closely together with sales and trade marketing, e.g. for selling in/out promotions. Perform visits to selected customers, assistance to sales with key account presentations and other product support.
• Launch new products & training to Modern Trade/Traditional Trade channels (MT/TT). Consolidate Sale Reports, Key Account Management (KAM) at MT/TT channels.
• Support OEM Projects for Consumer electronics & Domestic appliances products.

 

Market Research

• Country Report: Provides the latest economic indicators (Data & Statistics) such as GDP, CPI, Labor, Logistic cost…Industrial/ Regional development analysis (Potential Metal & Plastic Industry, Wire & Cable Market Overview), International Trading Relations, Imports and Exports Updates.
• Competitor Analysis: Focuses on the strategies, technology, products and supply base which are contributed for Competitors development in Electronics Manufacturing, especially in Healthcare equipment, Lighting, Consumer Electronics & Home appliances
• Product Survey: Scanning for specific products & commodities in Lighting & Electronic Industries (ODM/OEM Rice Cookers, Blenders & Irons Sourcing in Vietnam & Thailand, Cable & Wires, Metal & plastic parts, Mechanical fabrication & Plastic injection for Contract Manufacturing projects).

Supplier Scouting

• Build and maintain Philips existing supply base, support to identify alternative technology/ solution, provide alternative suppliers to support Philips negotiation position, identify potential sourcing opportunity, extend Philips supply base globally/ in new region/market, support supply base risk.

Local & South-East Asia Sourcing

• Identify opportunities and find the right suppliers: scouting potential suppliers, pre- screening, suppliers audit & assessment, selection, negotiation, contracting, supply chain management in Vietnam & South-East Asia countries.
• Exploit low-cost sourcing opportunities and provide operational support in market: Hosting visits, event support, sample handling, business review meeting, OEM/EMS Project management.

Project & Procurement Management

(Milestone Master Plan, Materials Import, Production, Supply & Delivery Plan……)

• CKD/SKD Project for LCD-TV & DVD Player with local suppliers.
• ODM/OEM Outsource Project for Home Appliances Finished Goods & commodities
• EMS/CM Project for Lighting, Home Appliances & Medical Devices.