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Dustin Plunkett

Parallels CSR -

Work experience

Mar 2014Present

Customer Service Representative


Supporting Parallels Automation for the Bulletin Mobile Messaging integration. Duties include providing email and phone support for customers all across the globe. Providing support to our sales representatives. Training customer support representatives to support Parallels.

Apr 2012Dec 2013

System administrator

Wireless Trading

Provided telephone and email PC support to employees. Participated actively in the setup and maintenance of the Windows Server environment used for the company. Assisted in testing of the mobile applications used by the customers and staff. Reason for leaving: Company shut down

Aug 2006Dec 2011

2nd Level General Motors Engineering Support

Hewlett Packard
· Providing telephone PC support for General Motors employees. · Mentoring other call center technicians as a subject matter expert. · Providing Second Level support for General Motors employees worldwide. · Participating in a corporate wide upgrade to Windows XP from Windows 2000. · Supporting software applications such as Lotus Notes, MS Office, Palm and Pocket PC Software, and Attachmate Extra for Mainframe Applications. · Administering Group Policy Membership and other Active Directory functions. · Supporting VPN software; software and hardware configuration for staff working from a home broadband or dial-up connection. · Providing technical support for Hewlett-Packard and Dell desktops, laptops and printers. Reason for leaving: Migrated to New Zealand
Dec 2005Jun 2006

Technical Manager

Computer Port
· Provided both in-home and in-store technical support across multiple computer platforms for hardware and software. · Installation of multiple operating system environments and hardware configurations. · Performed day to day managerial duties involved with store operations. · Performed installations and repairs of Xerox printers Reason for leaving: Redundancy



Holt High School


Jan 2007Present

Microsoft Certified Professional