Extensive experience in operations management and customer success roles, spanning industries such as immigration services, cybersecurity, and software development. Demonstrated expertise in collaborating with governmental and international agencies to optimize processes, ensuring efficient visa processing and data sharing for migrant support. Proficient in fostering strong customer relationships, overseeing lifecycle management from onboarding to offboarding while maintaining high satisfaction levels. Contributed to software testing, process improvement initiatives, and system integrations within dynamic environments. Educational background includes studies at Colorado Technical University and Hawaii Pacific University. Seeking new opportunities that leverage organizational skills, technical expertise, and a passion for delivering impactful solutions.