Edwin Halpain

Facilitate visa processing for Afghan immigrants transitioning through Qatar, ensuring timely and accurate documentation.
Collaborate closely with the Qatari Ministry of Interior, International
Organization for Migration and U.S. Department of State, providing critical, time-sensitive data to inform decision-making.
Streamline and enhance information-sharing processes between multiple
agencies, improving operational efficiency and supporting migrant populations'
needs.

• Established, developed, and maintained strong relationships with customers to ensure long-term satisfaction and retention.
• Coordinated regular cadence calls involving both internal stakeholders and customers to address needs, resolve issues, and drive collaboration.
• Oversaw the end-to-end lifecycle of customer relationships, from onboarding through offboarding, ensuring seamless transitions at each stage.
• Achieved and sustained the highest levels of customer satisfaction throughout tenure by proactively addressing concerns and delivering exceptional service.
• Implemented strategies to enhance client engagement and foster trust, contributing to client loyalty and positive outcomes.
• Facilitated cross-functional communication between teams to align on objectives, streamline processes, and deliver value-driven results for clients.

• Contributed to the development of two software programs, Atlas Fulcrum and Game Warden, ensuring alignment with organizational goals.
• Led testing efforts for Atlas Fulcrum, incorporating automated testing processes to enhance efficiency and accuracy in the development workflow.
• Played a key role in developing critical processes such as the Change Review Process and Business Continuity Plan to ensure operational resilience.
• Assisted with Salesforce integration, improving data management and streamlining workflows across departments.
• Established and nurtured relationships with internal teams and external stakeholders critical to platform success and customer satisfaction.
• Supported customer success initiatives by fostering collaboration between technical teams and end-users to meet platform requirements effectively.

• Provided network and data collection support for the Missile Defense Agency Directorate of Test, including deployment to Saudi Arabia for Ballistic Missile Defense testing and system integration.
• Configured data collection across multiple nodes and networks using passive taps, inline, and aggregative configurations to support Ballistic Missile Defense operations; utilized tools such as NSITE v1.17, 2.X, Wireshark for PCAP file analysis, and synchronized Network Time Protocol (NTP).
• Applied in-depth knowledge of the OSI model, IP addressing, subnetting, and message formats including C2BMC, Link16, JREAP, and VMF within the Ballistic Missile Defense community.
• Assisted in developing testing artifacts by identifying nodes within the enterprise network architecture and overseeing data collection processes during all phases of Missile Defense Agency testing events.
• Directed scheduling and administration of test hardware/software for various phases of testing that involved system integration with disparate units including software updates, availability zones, and failover procedures to meet evolving requirements.
• Worked extensively with Dell Servers, Supermicro Servers, Cisco routers/switches as well as gained experience with Gigamon and Juniper products in a high-security environment demanding robust system reliability.

• Supported the Missile Defense Agency Directorate with network operations and data collection activities critical to Ballistic Missile Defense testing and system integration initiatives.
• Coordinated the deployment of test systems in Japan for Ballistic Missile Defense Testing, ensuring seamless integration of Dell Servers, Supermicro Servers, Cisco Routers, and Windows Server 2012R2 environments.
• Configured data collection across multiple nodes and networks using passive taps with inline and aggregative configurations, employing tools such as NSITE v1.17/2.X and Wireshark for packet analysis (PCAP files).
• Conducted frequent Network Time Protocol (NTP) synchronization while leveraging expertise in OSI model concepts, IP addressing, subnetting, and message formats including C2BMC, Link 16, JREAP, and VMF.
• Directed the identification of enterprise network architecture nodes to support development of testing artifacts from a network perspective and ensured proper collection, aggregation, and dissemination of test data throughout all phases.
• Managed scheduling and administration of test hardware/software during testing phases by orchestrating system integration with diverse units while addressing software updates, availability zones, failover procedures, Gigamon platforms, Juniper devices, Cisco routers/switches requirements.

• Oversaw financial and regulatory management of the congressionally approved CERP budget across two fiscal years, ensuring compliance and proper allocation.
• Supported the development, solicitation, tracking, and oversight of more than 150 humanitarian assistance projects spanning 14 categories throughout Afghanistan.
• Provided mentorship to U.S. Army personnel throughout all phases of the CERP process to ensure effective project execution.
• Delivered regular updates on project status and budget to senior officials, including the Secretary of Defense Undersecretary for Policy.
• Participated in strategic meetings with organizations such as SecDef, USAID, and the Army Budget Office to develop and plan congressional fiscal budgets.
• Coordinated with USAID, the Department of State, and international partners to resolve funding conflicts and secure alternative funding sources for key projects.

• Delivered comprehensive instruction on CIDNE Database, WebTAS, and INDURE systems across global installations, including Afghanistan and various US locations.
• Acted as a Requirements Analyst at Special Operations Command Pacific (SOCPAC) and 8th Army Headquarters in Seoul, Korea, contributing to mission-critical analysis and processes.
• Collected and provided materials and information for software product updates while leveraging expertise in Agile Development, Continuous Integration, Configuration Management, and Software Development methodologies.
• Applied deep knowledge of JIRA/Balsamiq tools to support development lifecycle activities and manage development artifacts effectively.
• Facilitated data entry into the CIDNE Database by engaging with stakeholders across multiple Lines of Operations; supported Combined Joint Special Operations Task Force - Afghanistan (CJSOTF-A) with data collection, management, and dissemination processes.
• Contributed to the development of CONOPS through timely delivery of analyzed information critical to operational planning for the SOTF commander.

• Oversight of multi-million-dollar CERP (Commander's Emergency Response Program) projects to ensure effective allocation and utilization of resources.
• Supervised the development and training of emerging Afghanistan governance personnel across Logar, Wardak, and Ghazni provinces to strengthen local administrative capabilities.
• Fostered and maintained collaborative relationships with military units, USAID, and various non-governmental organizations to enhance coordination and achieve shared objectives.
• Managed initiatives aimed at strengthening governance structures within the assigned regions, contributing to long-term political stability.
• Facilitated inter-agency communication and efforts in support of reconstruction, ensuring alignment with broader strategic goals.
• Conducted assessments to evaluate project effectiveness and provided recommendations for improvements in accordance with operational priorities.

• Conducted open-source analysis on diverse topics related to urban combat, delivering insights critical to operational initiatives.
• Contributed expertise through active participation in the Joint Urban Warrior Exercise hosted by the USMC in April 2008.
• Provided mentorship and technical guidance to Junior Analysts, fostering professional development and enhancing analytical capabilities within the team.
• Authored comprehensive reports that supported Department of Defense efforts, aligning analytical output with strategic objectives.
• Delivered actionable intelligence assessments tailored for urban warfare scenarios, contributing to informed decision-making processes.
• Leveraged advanced research techniques to address complex challenges in urban conflict environments, ensuring high-quality analytical outcomes.

• Applied expertise in network operations and traditional signals intelligence to support the all-source intelligence process, optimizing informational accuracy and decision-making.
• Delivered regular briefings on signals intelligence issues to executive staff and command leadership, fostering informed strategic planning.
• Developed comprehensive intelligence reports through in-depth technical analysis of diverse signals intelligence products, enhancing operational awareness.
• Deployed to Al Anbar province, Iraq, assuming roles as analyst and team leader/member for special signals intelligence missions, contributing to mission success under challenging conditions.
• Facilitated effective coordination between Signals Intelligence functions and broader military operations through meticulous analysis and reporting practices.
• Ensured timely dissemination of actionable intelligence to support ongoing operational requirements in dynamic environments.

• Administered personal, logical, and physical security measures for the MRSOC, ensuring compliance with established security protocols across over 200 Marines and Sailors.
• Managed the processing and tracking of security clearances for personnel, maintaining updated clearance statuses and resolving related matters efficiently.
• Supervised a team of sailors and Marines at the Maritime Cryptologic Integration Center (MCIC), providing intelligence analysis and administrative support for Navy, Marine Corps, Coast Guard, and Allied forces' air and sea operations.
• Coordinated intelligence efforts with NSA, JIATF-East/West, and law enforcement agencies to meet operational objectives; tracked intelligence requests and ensured fulfillment of mission-critical requirements.
• Conducted quality control reviews on technical and intelligence reports produced by MCIC personnel and deployed units; delivered daily situational reports to the Commander of Medina Regional Security Operations Center.
• Collected, analyzed, and reported telecommunications intelligence in designated areas; trained over 10 personnel in collection operations while supporting requests for information from various analytical departments.

Colorado Technical University
Hawaii Pacific University