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Work experience

Jul 2000Dec 2015

Senior Manager - Quality Assurance (2012 - 2015)

ASE Singapore Pte. Ltd.

Key Responsibilities and Accountability

  • Built and continuously improved various ISO Quality Systems / Certifications of the company such as: ISO 9001:2008, ISO / TS 16949:2009, ISO 14001:2004, OHSAS 18001:2007, QC 080000:2012 and other quality systems (Sony Green Partner (GP), Intel Quality Operating System (QOS) and Underwriters Laboratories (UL))
  • Instituted various company-wide quality policies, business plans and quality objectives/programs
  • Organized and conducted regular meet-ups with customers to understand, clarify and obtain quality requirements and expectations.  Managed and lead the company’s quality assurance team to develop processes and initiatives to ensure total customer satisfaction
  • Attended to promptly and addressed customer feedback, concerns and complaints and effectively resolved them in a timely and prompt manner
  • Spearheaded, lead and managed company-wide pertinent customer audits to ensure 100% customer satisfaction 
  • Spearheaded, guided, managed and developed a strong team of internal quality auditors while serving as the executive management representative for various ISO Quality System

Directed and strengthened various functions of the company’s entire Quality Organization such as:

  • Quality System
    • Chaired continuous improvements in the Quality, Environmental, Occupational Health & Safety and Green Product management systems
    • Orchestrated and handled company-wide internal audits and quality awareness training sessions and other pertinent discussion sessions aimed on inculcating quality and customer-oriented mindset, lifestyle and attitude to all employees
    • Headed all customers and regulatory / 3rd party ISO audits
    • Managed, maintained and oversaw Document Control’s system and activities
  • Process Quality Engineering
    • Devised, oversaw and monitored progress of Quality KPIs (e.g., LAR / PPM, CPKs, Customer Feedbacks, etc.) against set targets and initiates continuous improvement plans
    • Attended to and addressed quality issues and drives for root causes and corrective actions utilizing various Quality Tools and Problem-Solving Methodologies (8-Discipline, Fishbone Analysis, Why-Why Analysis, etc.)
    • Developed and implemented Process Control Plans, FMEAs, Inspection requirements / criteria and QA Work Instructions
  • Supplier Quality Engineering
    • Assisted the Purchasing in resolving issues related to quality of supplied materials
    • Conducted and actioned on supplier site audits and drove for continuous improvements
  • Quality Control (QC)
    • Ensured product compliance to desired quality standards / criteria at all QC Gates
    • Directed and managed day-to-day QC manpower resources to fulfill production requirements
    • Tracked and monitored quality and productivity KPIs (inspection effectiveness, efficiency and productivity)
  • Business & Manufacturing Systems Engineering
    • Designed, standardized and led automation activities (in collaboration with IT) to continuously update and improve the company’s business and manufacturing operations systems and processes
  • Failure Analysis (FA) and Reliability (Laboratory)
    • Oversaw the detailed Failure Analysis (FA) and Reliability Assessment on IC chips through advanced equipment (e.g., X-ray, SEM, RH / Temperature chambers, etc.) and lead and directed corrective actions based on FA findings
  • People Management
    • Mentored, managed and coached quality assurance staff, monitored and evaluated their performance and maintained required discipline
Jan 1995Jun 2000

Supervising Engineer - Process Quality Engineering

Read-Rite Philippines, Inc.

Key Responsibilities and Accountability

  • Formulated product quality standards and ensured its consistent implementation
  • Monitored progress of Quality KPIs against set targets and initiated continuous improvement plans
  • Recommended and implemented changes in product tolerances, specifications, dimensions and reliability characteristics based from analysis of SPC data gathered
Jun 1993Dec 1994

Systems and Procedures Analyst

CFC - Universal Robina Corporation

Key Responsibilities and Accountability

  • Drafted policies, procedures and general operating guidelines for the various divisions of the company
  • Undertook System Study / Operations review, Organizational analysis and design


Jun 1988Mar 1993

Bachelor of Science in Industrial Engineering

University of Santo Tomas, Manila Philippines


Available upon request