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Summary

An accomplished professional with extensive experience in retail management, focusing on operations, leadership, and sales. Over a tenure including roles such as Store Manager and Co-Manager at Hobby Lobby, contributions included driving consistent sales growth of 8%-13% through strategic implementation, optimizing operational workflows by improving freight processes by 20%, and fostering a customer-centric culture that reduced service-related issues. Demonstrated expertise in team supervision and development, mentoring staff for long-term leadership continuity while maintaining low turnover rates and exceeding organizational goals related to payroll, inventory, and expenses. Proficient in implementing training programs that strengthen team capabilities and align performance with company objectives during daily operations or large-scale store projects.  Seeking opportunities to leverage operational expertise, leadership acumen, and a proven track record of enhancing efficiency and profitability in the online retail sector.

Work experience

06/201901/2025

Store Manager

Hobby Lobby
  • Supervised a team of 25, ensuring operational efficiency and productivity across daily store activities.
  • Achieved consistent sales growth with comparable increases ranging from 8% to 13% through effective strategy implementation.
  • Transformed customer service culture, reducing issues and enhancing customer loyalty.
  • Optimized freight procedures, improving dock door-to-floor metrics by 20%, streamlining workflow and operational processes.
  • Directed hiring and training programs, fostering a motivated team environment and maintaining low turnover rates.
  • Identified and developed internal talent by mentoring managers, ensuring leadership continuity and career progression while surpassing payroll, expense, and inventory expectations quarterly.
10/201706/2019

Co Manager

Hobby Lobby
  • Leadership of a team of 65 associates to ensure the efficient execution of daily tasks and exceptional customer service delivery.
  • Oversight of freight operations, emphasizing efficiency and accurate merchandising execution.
  • Cultivation of a customer-focused culture to enhance satisfaction and loyalty.
  • Coordination and leadership of teams during major store projects, including cross-location initiatives.
  • Implementation of hands-on training programs and mentoring to develop associates' skills and promote professional growth.
  • Execution of strategic leadership practices to align team performance with organizational goals.
09/201503/2017

Operations Manager

Home Depot
  • Directed operations for a team comprising 220 associates, ensuring seamless daily functions and achieving organizational objectives.
  • Facilitated the store's recognition as the top-performing sales location in the region, achieving a 13% increase in comparable sales (comps).
  • Oversaw training initiatives and implemented safety measures for all associates to ensure regulatory compliance and enhance workplace security.
  • Acted as a key liaison between vendors, customers, and corporate teams, ensuring alignment on goals and effective communication pathways.
  • Implemented Servant Leadership principles, earning acknowledgment from the corporate office for excellence in leadership practices.
  • Mentored staff in customer service techniques; developed talent by recruiting high-caliber candidates, promoting internal growth, and providing ongoing training.
01/199909/2015

Department Head/ Key Carrier/ Head Cashier

Home Depot
  • Oversaw multiple departments, managing teams of up to 60 employees, ensuring operational efficiency and team performance.
  • Improved underperforming departments into top sales leaders by implementing effective strategies and management practices.
  • Handled scheduling, staff training, and performance monitoring to maintain productivity and adherence to company standards.
  • Resolved complex customer service issues, ensuring customer satisfaction and retention.
  • Interpreted and communicated key metrics and procedures to peers, fostering understanding and alignment with company objectives.
  • Directed special initiatives such as department remodels, inventory management projects, and sales contests; recognized multiple times as Department Head of the Month and named Employee of the Year for exceptional contributions.
10/199512/1998

Co Manager

Lane Bryant
  • Oversaw the hiring, scheduling, and training of associates to ensure operational efficiency and team development.
  • Supervised freight flow processes and merchandising activities to maintain inventory accuracy and optimized store layout.
  • Ensured high-quality customer service by addressing customer concerns and fostering positive shopping experiences.
  • Consistently exceeded sales goals through strategic planning, staff guidance, and effective implementation of sales strategies.
  • Coordinated daily operations to support a seamless workflow within the store environment.
  • Contributed to building a motivated team culture focused on achieving key performance indicators and delivering business results.

Education

University of Texas at Austin, Texas

Skills

Operations

Skilled in implementing and managing daily operational systems and procedures to ensure efficient and productive business performance.

Leadership

Proven track record of successfully leading multiple high-performing teams; recognized for exceptional leadership and team management skills.

Sales

Consistently exceeded sales targets by leveraging strong operational insight to drive daily performance and revenue growth."

Communication

Acknowledged for exceptional communication skills in managing customer service interactions and guiding team collaboration.