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Personal Statement

Well organized, self-motivated individual with excellent communication skills at all levels and the ability to work as part of a team or on own initiative as required. Willing to undertake further training. I have excellent customer service skills which were put to good use working in the hospitality sector. Honest and hard working, I always give 100% to any task undertaken, and being confident, friendly and outgoing gives me, I feel, the qualities you require and I am sure I would be an asset to any company.

Work History

Food and Beverage Supervisor

Holiday Inn, Salford Quays
2016-032017-01
  • Supervised Food and Beverage service areas.
  • Managed guest queries quickly and efficiently.
  • Delegated daily tasks to the team.
  • Managed team training to help develop team members.
  • Assisted other departments when needed and maintained good working relationships around the hotel.

Food and Beverage Team Member / Bartender

Holiday Inn, Media city
2016-032014-03
  • Waiting on tables,
  • food and beverage delivery service,
  • breakfast shifts
  • taking room services,
  • working on conferences and events,
  • setting up for functions and events throughout the year
  • general upkeep of cleaning,
  • cashing up.

Customer Service Agent

Fedex
10- 200610- 2008-
  •   Deal in both in and outbound call and email queries effective
  •  Communicate with other departments and depots country
  •  Monitor and track consignments when required..
  •  Route out all drivers for deliveries
  •  Record details of vehicle and driver defects.
  •  Allocate collection
  •  Regularly update driver POD and time deliveries 

Skills

Enthusiasm
Commercial awareness

  

Commitment to the industry
Teamwork.

  

Communication.

Qualications

  • NQV Level 2 Catering and Hospitality 
  • GCSE Maths, English, Religious Education, Food Tech, IT
  • Health and Safety at work
  • Fire Safety in the work place 
  • Principles of Beverage product knowledge
  • First Aid at Work