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Summary

I am a very creative, quick-learning and people focused individual with a passion for delivering a high quality service for my customers. I have worked in a variety of customer-facing roles with varied responsibilities.

In my time in care, I have been responsible for the well-being of disabled, elderly and end-of-life clients each with its unique challenges and solutions. 

I am flexible, motivated and hard working with existing work experience in various retail and hospitality trade industries.

I have a background in using various creative and productivity applications and so consider myself capable with technology as part of my service.

I hold a full UK driving license and first-aid certificate.

I can provide references and contact details for my work experience on request.

RECENT QUALIFICATIONS

  • A Level in Health and Social Care
  • Level 3 BTEC in Creative and Media including PC and Mac ICT skills
  • 7 GCSEs including English and Maths
  • DBS Certification (Care)
  • Full UK Driving Licence

Professional Experience

Prestige Care

December 2018To date

Personal Assistant

Providing complex care support for a highly disabled individual in a family setting. 

Duties have included in-house care, supporting other nursing and caring staff and attending to a variety of personal, emotional, social and household needs in support of the entire family.  Well versed with current care techniques, regulations, policies and procedures as part of my support in this 'agency care' model.

Bluebird Care

March 2018December 2018

Care Assistant

Working as in house day carer, with a single household client (couple) working one on one and as a team. Some specialism with stroke and 'towards' end of life care 

Attending to personal, emotional and social needs and household tasks.

Warren James

October 2017December 2017

Sales Assistant (P/T)

Worked as part of the sales team, selling jewellery and helping customers during the lead up to Christmas.

Exposure to a busy retail atmosphere enabling me to gain experience in different sales techniques for high value items whilst still ensuring complete customer satisfaction.

I learned to sell different products, with higher values and achieved my sales targets over this period.

J Gliddons and Sons

January 2016September 2017

Hardware Sales Assistant

I learned the hardware business during my time with this well known south-west business. I was able to understand a wide range of tools, electrics, plumbing and other equipment and to provide advice to clients day-to-day.

I cross-trained to support key cutting and tag personalisation services at the front-desk.

Duties included sales, product advise, money handling, deliveries and stock replenishment through to end of day financial close.  

I gained experience in handling external calls and enquiries, and transferring the call to different departments based on the customers needs.  

Cobblestones, March

August 2015December 2015

Waitress

Providing a full table service, working in a set zones, taking drink orders, food orders and clearing tables. 

Dealing with orders, payments and complaints directly with my customers.

Closing down food zones at the end of each shift, making sure the area is clear and set up for the next day.

Additional experience front-of-house for guests on entry and also occasional bar work support.

Skylark Garden Centre

September 2014May 2015

Barista and Customer Service Assistant (P/T)

My first experience in understanding customer satisfaction in a hospitality environment, how to deal with customers in the correct way and, how to work as a team to meet the needs of others. 

Media Intern

Student work experience in web design and office administration whilst on placement from Neale-Wade Academy in March.

• Experience of working in a time-critical business environment  

• Assisting the analysis and design of a working website

• Exposure to working in a team and communicating effectively

OTHER INFORMATION

I have successfully organised a charity concert for the benefit of the Peterborough Cancer Trust raising over £200 for the charity and hope to do more charity work in the future.

I am a very keen baker and have designed a number of bespoke character cakes, for occasions such as Birthdays, weddings, anniversaries.