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Emily Madeira

New Orleans, LA | (443) 299-9344 | Emmy.Madeira@gmail.com

Summary

Versatile and empathetic LSW with clinical and case management experience. Previous experience includes 8 years as an administrator, 3 years as a project manager, and 8+ years in customer service.

Education

20202021

Tulane University, Master of Social Work

New Orleans, LA

Obtaining an MSW degree to improve the lives of individuals and families and dismantle systems of oppression. Special interests include clinical practice, childhood psychology/development, mindfulness, and early intervention.

20112015

Salisbury University, Bachelor of Arts in Psychology & Minor in Intl. Relations

Salisbury, MD

Concentrations included: 4 years of Spanish language, cultural studies, conflict resolution, and domestic & foreign policy. Developed advanced skills in Mac OS, Word, PowerPoint, Excel, and Google Drive. President of Student Activism Club and co-captain of the women's Ultimate Frisbee team. Studied abroad in South Korea.

Experience

June 2021Dec 2021

Intern at Ochsner Psychiatry & Behavioral Health Dept.

New Orleans, La
  • Manage caseload of individual therapy clients, which included intake, treatment planning, referrals to services/screenings, skill-building, psychoeducation, crisis counseling, and insurance documentation.
  • Practice strengths-based therapy, cycles of change, motivational interviewing, play therapy, narrative therapy, CBT, and other modalities.
  • Complete biopsychosocial assessments on behalf of Ochsner intensive outpatient programs. Facilitate weekly mindfulness skill group for addiction IOP and behavioral health IOP programs.
  • Co-lead group therapies with clients from diverse backgrounds, including adolescents with autism, young adults, and women.
  • Create therapeutic curricula for a mindfulness skills group and a closed gender-nonconforming adolescent group.
Jan 2021June 2021

Intern at New Orleans Child Advocacy Center (NOCAC)

New Orleans, LA
  • Provided support to center visitors and their families through crisis counseling, case management, psycho- education, and information sharing.
  • Completed mandated reporter duties by reporting and liaising with child protective services and law enforcement.
  • Developed knowledge of healthy child development and parent-child interventions. Created safety plans with youth expressing suicidality or self-harm behaviors.
  • Collaborated with the NOCAC multidisciplinary team, including medical staff, forensic interviewers, law enforcement, and child protective services, while advocating for outcomes in the best interest of the client.
  • Learned, used, and taught culturally relevant, evidence-based, trauma-informed parenting approaches, including the Nurtured Heart Approach and the Nurturing Parenting Program.
  • Completed clear progress notes within 48 hours of client contact.
Sept 2019Jan 2021

Project Manager at New Orleans Early Education Network (NOEEN)

New Orleans, LA
  • Managed the Early Childhood Opportunity (ECHO) fund, a grant program to increase access to high-quality early care and education for children throughout southeastern Louisiana by directly funding childcare centers.
  • Project-managed COVID-19 early childhood respite care outreach for 11 parishes in southeast Louisiana.
  • Managed the City Seats pilot program, which provided 112 of the city's most at-risk infants and children up to 3 years of age with free access to quality childcare and wraparound supports for center directors and teachers.
  • Worked with finance department to process invoices, make payments, and track receipts. Monitored progress and provided updates to stakeholders about strategy, adjustments, and process.
  • Drafted and managed contracts for CLASS® observers and contracted trainers through detailed project plans and clear communication of expected deliverables.
  • Coordinated workshops promoting best practices, techniques, and standards to early childhood centers.
  • Contributed to the development of the organization's current culture and standard for staff and stakeholders.
Nov 2018Sept 2019

Administrative Coordinator at NOEEN

New Orleans, LA
  • Managed parish-wide quarterly convenings for educators to receive training, network, and strategize.
  • Facilitated internal and external communications between employees, educators, and stakeholders.
  • Completed office duties, such as answering and routing calls, responding to emails, maintaining meeting minutes, recording financial and client records, performing data entry, and reporting.
  • Assisted with special projects, including a state grant that provided an intensive professional development opportunity for approximately 400 local educators.
  • Scheduled and coordinated biannual observations of approximately 650 early childhood classrooms to ensure assessment and measurement of quality.
  • Developed and implemented new protocols and processes for CLASS® observations, such as onboarding, training, and scheduling.
20182019

Enrollment Specialist at Orleans Parish School Board

New Orleans, LA
  • Performed direct enrollment services, including admissions, readmissions, transfers, early childhood eligibility verification, placement, and wait-list management, and assisted visitors with auxiliary student services, such as issuing work permits and performing student outreach.
  • Provided students and families with objective information regarding citywide school choice and performed on-the-ground support of the OneApp application process.
  • Adhered to all protocols in alignment with district standards and state student privacy laws, including but not limited to providing empathy-based customer service, completing daily service surveys, and maintaining accurate records of visitors.
20172018

Transition Counselor at EdNavigator/Recovery School District

New Orleans, LA
  • Worked closely with Recovery School District to facilitate the closing of schools not meeting local standards.
  • Developed and maintained effective relationships with students, families, and school personnel to assist students with enrolling in alternative schools for the 2018-2019 school year.
  • Attended weekly meetings with EnrollNOLA's Director of Enrollment Transitions.
20162018

Site Director at Start The Adventure in Reading (STAIR)

New Orleans, LA
  • Coordinated students and volunteers to improve reading skills and self-esteem of low-performing elementary students.
  • Tutored students in a one-on-one teaching environment and managed a classroom of 6-11 students.
  • Implemented curriculum, tested literacy, kept records, and generated monthly status reports.
  • Established and maintained contact with school principal, teachers, school staff, and guardians to ensure proper student selection and continued participation.
  • Responded to misbehavior and social conflict by implementing collaborative problem-solving.
20162017

Associate at TrueSchool Studio, LLC

New Orleans, LA
  • Served as operations manager, executive and administrative assistant, and personal assistant for the CEO of a social impact organization that works with school districts to inspire action and lead bottom-up change.
  • Coordinated the team's complex international travel and scheduling, and assisted with programs, copy editing, management of sub-contractors, research assistance, and social media management.
  • Demonstrated trustworthiness in all professional and personal matters.
  • Facilitated communication with clients and networked opportunistically.
  • Built essential framework of standard operations, budgets, and handbooks for TrueSchool and other entrepreneurial ventures in partnership with the CEO.
  • Analyzed and improved all procedures and protocols.
20152016

Assistant General Manager at BB King's Blues Club

New Orleans, LA
  • Coordinated communication between front-of-house and back-of-house staff. Interviewed, onboarded, and trained all front-of-house staff.
  • Completed administrative duties such as preparing shift schedules, processing payroll, and completing daily financial reports.
  • Supervised and aided kitchen and wait staff.
  • Doubled the revenue of the establishment within 5 months.
  • Monitored compliance with safety and hygiene regulations.