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Emily Madeira, MSW

New Orleans, LA | (443) 299-9344 | Emmy.Madeira@gmail.com

    Summary

    Versatile MSW with clinical and case management experience. Previous experience includes 8 years as an administrator, 3 years as a project manager, and 8+ years in customer service.

    Education

    20202021

    Tulane University, Master of Social Work

    New Orleans, LA
    20112015

    Salisbury University, Bachelor of Arts in Psychology & Minor in Intl. Relations

    Salisbury, MD

    Concentrations included: 4 years of Spanish language, cultural studies, conflict resolution, and domestic & foreign policy. President of Student Activism Club and co-captain of the women's Ultimate Frisbee team. Studied abroad in South Korea.

    Experience

    Dec 2021Current

    Manager, B-3 and City Seats Access Initiatives

    New Orleans Early Education Network (NOEEN)
    • Lead, coordinate, and support the day-to-day operations of the NOEEN City Seats program, with a special emphasis on the coordination and monitoring of NOEEN City Seats partners, and the B-3 Seats Programs including PreSchool Development Grant and Supply Building Initiatives.
    • Ensure Louisiana Department of Education (LDOE) mandated functions and
      requirements for publicly-funded programs occur as scheduled and required.
    • Work to advance equitable access for New Orleans families by demonstrating dedication to transparent, accountable systems and procedures while maintaining an adaptable, solutions-oriented, and self-motivated mindset.
    June 2021Dec 2021

    Intern at Ochsner Psychiatry & Behavioral Health Dept.

    New Orleans, La
    • Manage caseload of individual therapy clients, which included intake, treatment planning, referrals to services/screenings, skill-building, psychoeducation, crisis counseling, and insurance documentation.
    • Practice strengths-based therapy, cycles of change, motivational interviewing, play therapy, narrative therapy, CBT, and other modalities.
    • Complete biopsychosocial assessments on behalf of Ochsner intensive outpatient programs. Facilitate weekly mindfulness skill group for addiction IOP and behavioral health IOP programs.
    • Co-lead group therapies with clients from diverse backgrounds, including adolescents with autism, young adults, and women.
    • Create therapeutic curricula for a mindfulness skills group and a closed gender-nonconforming adolescent group.
    Jan 2021June 2021

    Intern at New Orleans Child Advocacy Center (NOCAC)

    New Orleans, LA
    • Provided support to center visitors and their families through crisis counseling, case management, psycho- education, and information sharing.
    • Completed mandated reporter duties by reporting and liaising with child protective services and law enforcement.
    • Developed knowledge of healthy child development and parent-child interventions. Created safety plans with youth expressing suicidality or self-harm behaviors.
    • Collaborated with the NOCAC multidisciplinary team, including medical staff, forensic interviewers, law enforcement, and child protective services, while advocating for outcomes in the best interest of the client.
    • Learned, used, and taught culturally relevant, evidence-based, trauma-informed parenting approaches, including the Nurtured Heart Approach and the Nurturing Parenting Program.
    • Completed clear progress notes within 48 hours of client contact.
    Sept 2019Jan 2021

    Project Manager at New Orleans Early Education Network (NOEEN)

    New Orleans, LA
    • Managed the Early Childhood Opportunity (ECHO) fund, a grant program to increase access to high-quality early care and education for children throughout southeastern Louisiana by directly funding childcare centers.
    • Project-managed COVID-19 early childhood respite care outreach for 11 parishes in southeast Louisiana.
    • Managed the City Seats pilot program, which provided 112 of the city's most at-risk infants and children up to 3 years of age with free access to quality childcare and wraparound supports for center directors and teachers.
    • Worked with finance department to process invoices, make payments, and track receipts. Monitored progress and provided updates to stakeholders about strategy, adjustments, and process.
    • Drafted and managed contracts for CLASS® observers and contracted trainers through detailed project plans and clear communication of expected deliverables.
    • Coordinated workshops promoting best practices, techniques, and standards to early childhood centers.
    • Contributed to the development of the organization's current culture and standard for staff and stakeholders.
    Nov 2018Sept 2019

    Administrative Coordinator at NOEEN

    New Orleans, LA
    • Managed parish-wide quarterly convenings for educators to receive training, network, and strategize.
    • Facilitated internal and external communications between employees, educators, and stakeholders.
    • Completed office duties, such as answering and routing calls, responding to emails, maintaining meeting minutes, recording financial and client records, performing data entry, and reporting.
    • Assisted with special projects, including a state grant that provided an intensive professional development opportunity for approximately 400 local educators.
    • Scheduled and coordinated biannual observations of approximately 650 early childhood classrooms to ensure assessment and measurement of quality.
    • Developed and implemented new protocols and processes for CLASS® observations, such as onboarding, training, and scheduling.
    20182019

    Enrollment Specialist at Orleans Parish School Board

    New Orleans, LA
    • Performed direct enrollment services, including admissions, readmissions, transfers, early childhood eligibility verification, placement, and wait-list management, and assisted visitors with auxiliary student services, such as issuing work permits and performing student outreach.
    • Provided students and families with objective information regarding citywide school choice and performed on-the-ground support of the OneApp application process.
    • Adhered to all protocols in alignment with district standards and state student privacy laws, including but not limited to providing empathy-based customer service, completing daily service surveys, and maintaining accurate records of visitors.
    20172018

    Transition Counselor at EdNavigator/Recovery School District

    New Orleans, LA
    • Worked closely with Recovery School District to facilitate the closing of schools not meeting local standards.
    • Developed and maintained effective relationships with students, families, and school personnel to assist students with enrolling in alternative schools for the 2018-2019 school year.
    • Attended weekly meetings with EnrollNOLA's Director of Enrollment Transitions.
    20162018

    Site Director at Start The Adventure in Reading (STAIR)

    New Orleans, LA
    • Coordinated students and volunteers to improve reading skills and self-esteem of low-performing elementary students.
    • Tutored students in a one-on-one teaching environment and managed a classroom of 6-11 students.
    • Implemented curriculum, tested literacy, kept records, and generated monthly status reports.
    • Established and maintained contact with school principal, teachers, school staff, and guardians to ensure proper student selection and continued participation.
    • Responded to misbehavior and social conflict by implementing collaborative problem-solving.
    20162017

    Associate at TrueSchool Studio, LLC

    New Orleans, LA
    • Served as operations manager, executive and administrative assistant, and personal assistant for the CEO of a social impact organization that works with school districts to inspire action and lead bottom-up change.
    • Coordinated the team's complex international travel and scheduling, and assisted with programs, copy editing, management of sub-contractors, research assistance, and social media management.
    • Demonstrated trustworthiness in all professional and personal matters.
    • Facilitated communication with clients and networked opportunistically.
    • Built essential framework of standard operations, budgets, and handbooks for TrueSchool and other entrepreneurial ventures in partnership with the CEO.
    • Analyzed and improved all procedures and protocols.
    20152016

    Assistant General Manager at BB King's Blues Club

    New Orleans, LA
    • Coordinated communication between front-of-house and back-of-house staff. Interviewed, onboarded, and trained all front-of-house staff.
    • Completed administrative duties such as preparing shift schedules, processing payroll, and completing daily financial reports.
    • Supervised and aided kitchen and wait staff.
    • Doubled the revenue of the establishment within 5 months.
    • Monitored compliance with safety and hygiene regulations.