Eric Radloff
- Omaha, NE
- 402-884-0072
- radloffe@gmail.com
Languages
JS Frameworks
Databases
Application Server Platforms
Application Client Platforms
Development Tools/IDEs
Applications
Progressive information technology professional with extensive experience in technical problem resolution, web applications, business process analysis and business intelligence. Knowledge of all levels of IT support, project management procedures, and IT security practices. Capacity for generating innovative ideas while still evaluating them in terms of their usefulness and economic return.
LEADERSHIP | TECHNOLOGY | INNOVATION |
• Technical Product Manager • Team Technical Lead • IT Development Strategy • Capital Project Oversight • Strategic Enterprise Planning |
• Software Engineering • Systems Integration • Integration Testing • Production Support • Enterprise Content Management |
• Business Workflow Design • Team Collaboration • Creative Problem Solving • Custom Middleware • Repurposing & Customizing Software |
Developed automated workflows to resolve work constraints by analyzing business processes including flowcharting, brainstorming and identifying ways to consolidate tasks. Designed and coded 200+ applications with workflows to automate processes resulting in increased efficiency and revenue growth. Developed business intelligence reporting for commodity flows, market share and revenue. Administrated content for wiki and web sites in M&S.
Designed, coded, tested and deployed 50+ enterprise client and web applications for all areas of Union Pacific. Served as content and system administrator for 10,000+ websites running on IBM Lotus Quickr (IBM equivalent of MS Sharepoint) and Confluence. Provided 24X7 on call Level 3 support. Developed and administrated cross-platform integrations using a wide variety of APIs, servlets, web services, JMS and database sync tools. Performed daily project management tasks, including consultation, project planning, project work logging and oversight of a small offsite contractor team based in India.
Provided support to 10,000+ employees across all platforms, including PC, mainframe, web and network. Served as 1st stage of problem escalation process. Recorded problem logs, researched change requests, and wrote knowledge base articles. Developed problem-management applications and served as admin for knowledge, self-help and problem reporting databases.
Provided hardware, network and software support for 66,000+ bank employees in 11-state region from national call center. Assisted users with PC application configuration and installation. Performed user maintenance and administration of e-mail system. Participated in testing and reporting of new software products.
Contracted to provide technical support for First Union National Bank. Assisted tellers and other First Union employees with hardware and software problems. Utilized network software tools to diagnose and correct wide-area network communications problems. Maintained and tracked records of service calls and problem reports in a customized database.
Intensive study in artificial intelligence, algorithm analysis, software engineering, hardware architecture, distributed computing and networking. Minor in Music (MIDI Computer Music)