Erin Lee Hamilton

• Achieved a 20% increase in team productivity and project accuracy over the past 2 years through effective huddles and scrum meetings.
• Delivered a world-class customer experience with a 97% or above retention rate.
• Juggled and delivered 4-5 large projects simultaneously using Asana and AirTable.
• Organized all events, from planning to logistics, including hotel contracts, venue selection, food and beverage, audiovisual, hotel room blocks, budgeting, travel, and expense tracking.
• Executed flawless event planning for 6-8 large in-person events annually, attracting up to 1200 attendees and achieving a stellar 80+ NPS.
• Contributed to a 35% revenue increase in 2 years by boosting client retention and streamlining project management.
• Managed the Program and Project Team Profit and Loss Statements, and increased profitability by 10% in 2 years.
• Defined and optimized the customer journey, ensuring seamless delivery and satisfaction.
• Developed internal scorecards and reported on actionable data to other Leadership team members.
• Directly managed a team of 6, defining priorities, developing them into leaders, and building executive capabilities.
• Established project KPIs for internal success and built a system for transparent reporting to stakeholders.

• Oversaw large Microsoft events, producing and project managing them from start to finish ensuring smooth execution for events exceeding 10,000 attendees. 
• Leveraged project management methodologies to consistently deliver successful, highly rated events for Microsoft Senior executives. 
• Built user-friendly event registration on Eventbuilder, streamlining the process for attendees.
• Championed new event technologies, collaborating with Microsoft studio teams to produce high-quality videos and sharing best practices with colleagues.
• Possessed government security clearance for handling classified information in event projects.
• Managed the creation of KPI dashboards tracking project success rates for stakeholders.
• Developed project briefs and spearheaded event launches in collaboration with a 10-person team.
• Ensured stakeholder alignment throughout the event lifecycle by facilitating communication across internal and external teams.

• Managed event project budgets and delivered monthly reports on key metrics (NPS, RIS, NSAT).

• Led cross-functional teams at Wunderman Agency, Microsoft, VCA Antech, Mountain Lab, WGroup Agency, and the Lucid Fusion Agency where we completed projects in eCommerce, SaaS, product launches, social media, and app development.
• Spearheaded comprehensive project plans and proposals and improved project on-time completion rates by 10%.
• Developed marketing campaigns that increased website leads by 25% and boosted open rates for email campaigns by 20%.
• Managed SEO, SEM, and marketing funnel strategies utilizing Adwords, and Google Analytics to increase conversions by 12%.
• Oversaw social media content and website content using Agora, SproutSocial, BigCommerce, Shopify, Wix, and WordPress to achieve 20% follower growth and 10% increase in blog traffic.
• Built and managed customer referral programs that increased sales by 15% in under a year.
• Managed teams of up to 20, with an outstanding leadership score that was attributed to navigating complex challenges and my ability to connect, understand, and listen to others in different roles with empathy.

• Spearheaded the creation of a dedicated digital project management department, driving a 30% increase in efficiency for online projects within 6 months.
• Successfully recruited and trained 5 new project managers, contributing to a 25% reduction in project turnaround times.
• Developed and implemented innovative project management systems, eliminating physical job jackets and streamlining workflows, saving the company over $20,000 annually.
• Led the launch of Basecamp and other Project Management Tools across a team of 20, boosting project transparency and team communication by 20%.
• Executed the full-scale digital and print launch of the Allegra over-the-counter campaign for Sanofi, managing a team of 10 internal staff and 3rd party agencies, resulting in an increase in brand awareness within 3 months.

Earned certificate of excellence in computer science and programming 

Awards for Print screening and digital art creation