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Summary

Experienced professional with a comprehensive background in store management, office management, operations coaching, and project management, bringing over a decade of diverse experience across retail and construction industries. Proficiencies include customer service excellence, operational streamlining, office management, team training and development, project management, and loss prevention strategies. A track record of success includes managing retail operations to improve workflows and satisfaction levels, overseeing construction projects with zero OSHA violations, and enhancing brand reputation through effective relationship-building. Working toward a Bachelor of Arts degree for further academic enrichment. Skilled in vendor relations, financial transaction oversight, safety compliance enforcement, and coaching techniques that foster productivity and enhance workplace cohesion. Seeking opportunities in leadership, office management, or operational management roles focused on delivering high performance outcomes within dynamic environments.

Work experience

10/24Current

Store Manager

CCABC Board, Fayetteville, NC
  • Delivered excellent customer service by addressing individual needs with diligence and fostering positive guest relationships, contributing to enhanced satisfaction and loyalty.
  • Conducted restocking of merchandise and ensured shelves were replenished with supplies, maintaining organizational standards and inventory accuracy.
  • Streamlined store operations through effective collaboration with team members, improving efficiency and overall workflows.
  • Implemented coaching techniques and facilitated training sessions for administrative staff, covering company policies, procedures, task execution, and industry best practices to enhance team performance.
  • Resolved confidential matters, requests, and customer complaints promptly using discretion while maintaining professionalism in challenging situations.
  • Maintained composure under pressure to resolve tense situations successfully, demonstrating strong problem-solving abilities.
4/20207/2024

Frontend Coach

Walmart, Lumberton, NC
  • Oversaw frontend operations, contributing to improved customer satisfaction and checkout efficiency; achieved a 20% increase in checkout utilization.
  • Supervised store operations to maintain high standards in management practices.
  • Addressed diverse customer concerns with professionalism, ensuring effective resolution.
  • Directed cash office operations for accurate handling of financial transactions and compliance.
  • Collaborated with Asset Protection to implement and execute loss prevention strategies as required.
  • Supported associates through coaching, skill assessments, task delegation based on proficiencies, and performance evaluations to enhance productivity and develop capabilities effectively.
2000-012023-12

Owner

American Home Improvements, Fayetteville, NC
  • 75% of jobs were either repeat business or recommended business.
  • Implemented effective strategies for enhancing brand reputation, resulting in higher contract rates.
  • Fostered relationships with suppliers to secure competitive pricing for project materials.
  • Developed comprehensive project plans for each job that included detailed scope, costs, and timelines.
  • Oversaw project management for multiple job sites.
  • Provided exceptional customer service by maintaining consistent communication with clients throughout the project, addressing any problems as they arose.
  • Implemented solutions for labor, design, and tool challenges to optimize construction project outcomes.
  • Successfully coordinated construction crews, subcontractors, and vendors to meet project deadlines while staying on budget.
  • 0% of jobs had an OSHA violation due to established and enforced safety procedures on job sites, guaranteeing adherence to OSHA regulations.
  • 100% of the time delivered finished projects that surpassed customer expectations, resulting in high levels of satisfaction and repeat business.
2010-032023-07

Server

NEW YORK RESTAURANT, Fayetteville, US
  • Demonstrated exceptional customer service skills by addressing individual needs with diligence and attention to detail.
  • Performed regular side work responsibilities such as restocking condiments and assisting with stocking supplies.
  • Demonstrated the ability to multitask efficiently, delivering outstanding customer service.
  • Ensured compliance with high sanitation standards set by health department regulations.
  • Efficiently collaborated with fellow staff to streamline restaurant processes.
  • Enhanced guest satisfaction and encouraged loyalty by delivering outstanding customer service and cultivating
    positive relationships.
2008-012012-10

Office Manager

CAPE FEAR ROLL-OFF, Fayetteville, NC
  • Enhanced operational efficiency by developing and implementing office policies, procedures, systems, equipment procurement processes, and workspace layouts.
  • Utilized feedback and coaching methods to improve employee performance, fostering a motivated and productive workforce.
  • Conducted detailed reviews of contracts to ensure accuracy prior to final approvals on behalf of the company.
  • Maintained precise financial records for landfill fees, company cards, gas cards, and payroll transactions.
  • Oversaw payroll operations with a focus on accuracy, achieving a 100% compensation rate for employees.
  • Delivered training sessions and provided mentoring support to administrative staff on company policies, procedures, daily tasks, and industry best practices while addressing professional development needs.

Education

2026-06

BACHELOR OF ARTS

Southern New Hampshire University
  • BACHELOR OF ARTS Expected in 06/2026
    Southern New Hampshire University, Hooksett, NH

Activities and Honors

  • Enjoy learning new things 
  • Traveling to historical places 
  • Spending time with family and friends 
  • Gardening 

Qualifications

SKILLS
Strong Listening Skills
Fluent Verbal and Written Communication
Excellent Employee Motivation
Strategic Customer Service
Project Management
Staff Management and Development
Policy and Procedure Management

Achievements

  • Demonstrated the ability to multitask efficiently, delivering outstanding customer service
  • Enhanced guest satisfaction and encouraged loyalty by delivering outstanding customer service and cultivating
  • Lead the Frontend team at Walmart 1155 in Lumberton, NC to bear their 2024 CMN Charity goal by over $7000 in 2024.  Highest dollar amount in the Market, second Highest % goal in the Market.

Certifications

  • Intuit QuickBooks Proficiency
  • Food Safe Certification