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Eva Wilczynska

Customer Service

  • Gold Coast Queensland
  • 0403867932
  • evaevie16@gmail.com

    Summary

    Creative and high achieving . I am offering an extensive background in customer service , sales and merchandising. Self- directed and self- motivated team player who also works well independently.

    Work History

    Seafolly (Myer,Pacific Fair, QLD)

    201610/2017

    Seafolly Australia

    Managed the Concept Seafolly store in  Myer Pacific Fair /Retail assistant

    Responsible for day to day supervision of sales and stock.

    Daily Sales & Weekly Budgets

    Identifying top selling styles and top performing fashion stories

    Identifying styles that need more focus to increase sales

    Updates of Orders, Refills and Markdowns of stock

    Weekly feedback with structured comments to understand weekly store movements 

    Clear communication to assist in improving sales partnership, teamwork and to achieve budgets. 

    Knowledge of Sales $TY, Sales $LY and Sales variance to LY

    Visual Merchandising 

    Swimwear grouped and hung as per merchandising booklet.

    Meet financial objectives 

    Ensure merchandise is ready to be displayed

    Make sure pricing is correct 

    Maintain inventory and ensure items are in stock

    Make sure that health and safety measures are met 

    Sunburn Australia (Pacific Fair , Broadbeach, QLD.)

    Nov 20082009

    Sales Consultant

    Casual Sales Assistant

    Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Consulted with customers on the latest styles and trends.

    Estée Lauder (Melb. ,Vic.)

    Nov 1998Apr 2001

    2003-2005 Brand Ambassador

    Offered exceptional customer service  to differentiate and promote the Company . 

    Collaborated  with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

    Travelled extensively throughout Melbourne during promotional product launches.

    David Jones Melbourne, Bourke St, VIC

    Myer Melbourne , Bourke St , VIC

    Myer Chadstone,VIC

    Myer Doncaster, VIC 

    David Jones (Bourke St.Mall.,Vic.)

    Nov 19982003

    Counter Manager for Estée Lauder

    Achieved daily targets. Flexible work schedule(often weekend work).

    Eva's Makeup Eden

    12/1012/12

    Business Owner

    Specialised in Bridal ,Formal & Special Occasion Makeup

    Education

    RMIT

    2019Present

    Post Graduate Certificate in Human Resource Management

    Bachelor of Psychological Science

    Certifications

    Paradise First Aid

    Mar 20132016

    First Aid Certificate

    Perform CPR

    Provide Basic Emergency Life Support

    Apply First Aid



    Estée Lauder

    20002001

    Training and Development

    Certificate of Achievement and Special Recognition 

    Introductory Seminar 

    Sales Training

    ACE-Advanced Customer Excellence Training

    You make the Difference ! Selling Skills Seminar

    David Jones

    19991999

    Smart Start Programne

    Selling Skills

    David Jones Register  Training

    Customer Service

    Occupational Health and Safety

    Skills

    Katz Management

    Refresher Makeup Application Course 2016

    Buckingham and Katz Management

    www.katzmanagement.com.au

    Makeup techniques

    Improved knowledge on applying makeup for day and evening ,and the ideal classic look




    Computer and Social & Skills

    Advanced Computer and Social Media Skills 

    Microsoft  Word

    Microsoft  Power point

    Facebook

    Instagram

    Twitter

    I Phone, I Pad

    SPSS for Windows

    Christian Dior

    Skincare Product Training

    Full range of skincare product knowledge

    How to recommend product solutions

    Dior 3 step skincare regime

    Recognising skin types

    How to question a customer

    The Australian Academy of Hairdressing

    Skills Advancement Certificate

    Completed a 5 day workshop in Creative Design

    Skills

    Superb Sales Professional

    High- end fashion knowledge

    Banking and mathematical aptitude

    Time management

    Detail- orientated

    Strong communication skills

    Flexible schedule


    Blue Card holder

    Involved with the SEP( Special Education Programme ) at Coomera State School. 

    Accomplishments

    Awarded a number of merit Certificates during my last 10 years of employment( Estée Lauder, Christian Dior,Australian Academy of Hair). Routinely helped as many customers as possible with achieving excellent results each day in a high- volume retail outlet. Received a number of 'exceeds expectations' ratings in performance reviews and receiving many commission incentives.

    Social Interests

    I'm a very active person and a mother of two young boys. I have actively competed in 6 consecutive  half marathons. My other interests are  Yoga, Pilates and participating in group activities. I was also involved in setting up my own business by the name of Evas Makeup Eden. This business was a small mobile enterprise servicing professional Makeup and Spray Tans for weddings and special occasions.

    Portfolio

    Work History Awards and Certificates

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