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Sylvia Nagy Zaki

Senior Admissions Advisor with GCC Experience


Seeking a position as an Admissions/Academic Advisor at a prestigious and long-standing university where I can employ my skills and experience in this field.

Work History

Apr 2013Jun 2015

Senior Admission Adviser

American University of the Middle East (AUM)
  • Supervised and coordinated the admission process from different angles, and handling all matters related to applying students, such as ensuring all their application documents are complete, scheduling their placement tests, giving them proper orientation about the university, and handling all their queries until they become officially registered with the university,
  • Coordinated university events and activities, including graduation ceremonies,
  • Worked closely with the Registrar to ensure all applying students’ files and documentation are accurate.
  • Maintained good relationship with students and parents.
  • Responsible for assigned sales targets of enrolled students to AUM (on a monthly and annual basis), providing tuition fees packages and categories to different sets of clients.
  • Developed and updated the Customer Relationship Manager (CRM) database on a regular basis.
  • Conducted phone interviews with applying students to answer their queries about the university,
  • Organized events (e.g. exhibitions and fairs) to promote university faculties and facilities, in order to encourage more students to apply to university.
  • Conducted school visits for collecting students’ needed data.
  • Implemented orientation sessions for selected candidates and their parents before enrollment.
  • Screened candidates through personal interviews for final selections.
  • Handled government-related documents for applying students.
  • Updated and maintained all records and documents (Hard copies and soft copies).
Aug 2010Dec 2012

Sales Executive

Christ for Metallic Industries
  • Developed a database for previous and existing clients for follow-up and re-establishing contact;
  • Established new contacts of potential clients and investors via research and utilizing existing database;
  •  Conducted phone calls with potential clients to promote employer's steel products;
  •  Improved professional and technical knowledge by attending sales-related events and workshops; 
  • Contributed to team effort by accomplishing related results as needed.
Dec 2009Jul 2010

Sales Developer

Lufthansa Cargo AG
  • Developed and maintained relationship with key customers and partners regarding set plans;
  • Developed new business opportunities and assisted in sales goals planning;
  •  Implemented sales activities in line with Sales Management Guidelines;
  •  Participated in contract negotiations with existing and potential customers;
  •  Supported Sales Steering Manager through the consolidation of tonnage reports;
  •  Maintained up-to-date records in “Easy-sales” software;
  •  Handled the marketing and offering of “adhoc” capacity, including pricing and contracting;
  • Drove the business partnership program and key account implementation of Lufthansa Cargo.


Sep 2005Jun 2009

Bachelor of Arts

Misr International University

Languages, English Major


English and Arabic: Fluent (Written and Spoken)