An experienced strategist with proven leadership abilities, managing multiple teams across global locations. 10+ years’ experience of building, recruiting and developing highly productive teams in metrics driven organizations. Highly successful in building and maintaining relationships with key partners and stakeholders through strong trust building and objective negotiation skills. Focused on capacity building through team development and lean process management.
Leading the development of the provisioning system for new Identity and Access Management system. Gathered requirements from multiple stakeholders and created a road-map to develop the provisioning solution through iterative agile process.
Facilitated The Capabilities Project of IHS Energy products restructuring by managing multiple data migrations. Added off-shore Data Analysts to the team to initiate the data quality project. Transitioned the responsibilities to the new manager of Delivery Technical.
Created multiple workflow verticals to best optimize the talent resources and improve morale by manageable burn-downs. Implemented reporting function to help stakeholders' decision support system.
Built capacity by training technical & soft skills to develop an autonomous team with next layer of leadership.
Revised the process documentation for waste reduction and setup a centralized repository for scattered knowledge base to improve consistency. Established long-term systems strategy and organized the requirements gathering process to accommodate changing business needs.
Managed the Quality Control team in India and implemented a decision support system and introduced several data quality initiatives to beat the data quality targets for five consecutive quarters (Q4-12 to Q4-13). Trained the Quality Control specialists in Pakistan.
Implemented an automated individual and team performance measurement system for objective and transparent performance appraisal across three offices.
Developed the next layer of leadership to assume responsibilities of newer expansion units in the team.
Setup the team in Pakistan office and trained India office to streamline documents translation function. Established workflow processes and schedules for the project analysts. Implemented workflow automation of 70% of the tasks to bring down the average time from 10 days to eight hours per work item.
Led the Content System Enhancements initiative to bring down time per work item and trained the new team members on existing systems and changes to the regulations.
Led a team of Financial Analysts to collect, analyze and enter the data for US Banks & Thrifts accurately within a fast paced environment. Scheduled resources to provide 24-7 coverage during peak seasons. In addition, trained over 400 new hires for the company for robust expansion from 16 to 500+ employees in one year.
Collected, analyzed and entered the financial data for US Banks with best data quality. Reviewed & approved the work of other Financial Analysts.
IHS - 2015 Distinguished Service Award